Criswell Chevrolet of Thurmont - Service Center

DO NOT TAKE YOUR VEHICLE HERE FOR WORK! ! Misdiagnosed two warranty claims. Service writer didn't do his job, mechanic stated different things than that which was on the invoice sheet, servi ! Misdiagnosed two warranty claims. Service writer didn't do his job, mechanic stated different things than that which was on the invoice sheet, service writer lied about submitting claims to warranty company. For the job to be done right, I had to replace parts that they stated were bad (which they weren't) only for them to finally diagnosis it right, for them to replace the thing that was originally bad. Tried to get them to reimburse me for some of the over $1000.00 dollars that I had to put out for them to replace the part that was originally wrong, only for them to offer me store credit for less than half of what I put out. Luckily, I had some sort of mechanically experience. If this would have happened to someone with little to no experience, they would have shelled out thousands of dollars that didn't need to be spent. If you want the full story, contact me, and I'd be happy to explain it. More

I submitted a somewhat negative review recently. I have since spoken to Brandon who explained things to me. I wish to recall that review. It was a misunderstanding. I have since spoken to Brandon who explained things to me. I wish to recall that review. It was a misunderstanding. More

Brandon and his service techs were extremely professional and took care of getting our truck service quickly! Every time we bring our vehicles for service we leave knowing that it was completed correctly and and took care of getting our truck service quickly! Every time we bring our vehicles for service we leave knowing that it was completed correctly and with the upmost care. We are treated like family anytime we walk in and it’s hard to find places like Criswell of Thurmont anymore! If you want quality service and a friendly atmosphere, you’ll find it at Criswell Chevrolet of Thurmont! More

James Grandstaff and his staff are terrific. They provide great customer service at a very competitive price. They provide great customer service at a very competitive price. More

Justin is the best and always attentive to what we were looking for! Ask for Justin for sure! looking for! Ask for Justin for sure! More

As I step foot on the service department all personnel greeted me as they knew me from long time. I experienced great customer service that should be the standard for all places that deals with people on greeted me as they knew me from long time. I experienced great customer service that should be the standard for all places that deals with people on a day to day basis. As I arrived, my loaner truck was ready for me and Brandon went above and beyond to get all my paperwork ready to get going. He called me and gave me status of my truck and it did not took more than a minute to have me get my truck and head home. Brandon's quality of service and attention is worth for me to drive 45 mins and get taken of rather than the dealer next door from me. I really appreciate it. Keep up the great work. I also need to mention that I screwed up on a online review in the past and gave him a "not so good" review there. He was so attentive that he reached out and respectfully asked if there was anything to bring to attention. Then I realized my mistake and told him my mistake. If I could give him 10 stars I would. More

Decent place, convenient to me. Sadie makes the dealership experience worthwhile. As a family and company owner of Chevy products, we would follow her to wherever she worked. Sadie makes the dealership experience worthwhile. As a family and company owner of Chevy products, we would follow her to wherever she worked. More

Thank you Chriswell of Thermont for giving us Sadie! I’m pleased with the quick response and excellent service for my 2020 Colorado. I’m pleased with the quick response and excellent service for my 2020 Colorado. More

Krystal's customer service is second to none. She goes out of her way to make sure your vehicle is taking care of. Very knowledgeable of vehicles and goes out of her way to see the customers ne She goes out of her way to make sure your vehicle is taking care of. Very knowledgeable of vehicles and goes out of her way to see the customers needs are met. Thank you Krystal! More