Criswell Chevrolet of Thurmont

Fantastic experience This was the best experience i've had buying a car. They had me in my new car and in my way in no time This was the best experience i've had buying a car. They had me in my new car and in my way in no time More

"Pain-free and low-pressure" Jeff Croteau answered all of my initial questions over the phone and asked politely if it would be OK to follow up with me later in the week. He did n Jeff Croteau answered all of my initial questions over the phone and asked politely if it would be OK to follow up with me later in the week. He did not call, email, or text me again until that day. He did not apply an pressure at all. When we set an appointment to meet at the dealership he was ready and able to show us everything we wanted to know about the car. Jesse Torreyson provieded all of our financing options and gave his honest recommendations. At no time did I feel tricked or pressured into anything. My wife and I appreciate the low-pressure approach and will gladly do business here again. More

Great experience! I couldn't have asked for a better experience from Criswell and would definitely purchase there again. They went out of their way to make sure I had e I couldn't have asked for a better experience from Criswell and would definitely purchase there again. They went out of their way to make sure I had exactly what i needed and was comfortable with everything. No pressure whatsoever. More

Made the impossible possible! I cannot say enough good things about my experience here. I went in with NO intention of actually buying anything because I know my situation, and buy I cannot say enough good things about my experience here. I went in with NO intention of actually buying anything because I know my situation, and buying a car was going to take some work. They asked what I needed and I told them (while laughing) and I could not believe the level of customer service I received after that. They were very honest and ran a lot of scenarios with me and got me very close to where I wanted to be! I was shocked! I love my 2015 Chevy Sonic and am as happy as can be to put my old car behind me! Thanks Jesse and Mike! More

Great service and "after purchase" follow up Bert Lancaster was my first contact and he took the time to explain the purchase process and the features of the car I did buy. There were no high pre Bert Lancaster was my first contact and he took the time to explain the purchase process and the features of the car I did buy. There were no high pressure tactics and Bert came in on his day off to make sure everything was ready to go. Ask for Bert. More

recent purcase Had a great experience with the whole team , Jesse Torreyson, and Robert Harley bent over backwards not only once but twice to satisfy us. Thank you Had a great experience with the whole team , Jesse Torreyson, and Robert Harley bent over backwards not only once but twice to satisfy us. Thank you guys More

Great Service and Helpful Staff I went in to get purchase a new car and was helped by Jesse and Rob. They made it a stress free purchase and made sure all my questions and concerns w I went in to get purchase a new car and was helped by Jesse and Rob. They made it a stress free purchase and made sure all my questions and concerns were addressed. Would recommend coming here to anyone More

Started Off Rocky but Good Experience Overall My experience started out a little rocky and I felt that one of the sales people, Rob, was trying to intimidate me. I initially walked out but Doug th My experience started out a little rocky and I felt that one of the sales people, Rob, was trying to intimidate me. I initially walked out but Doug the General Manager followed up and asked me to reconsider doing business with them. I'm glad I did because I now have a new Chevrolet Captiva sitting in my driveway that I got at a good price and am enjoying immensely so far. More

Very Professional and Knowledgeable Staff Started my car search online and inquired about a used Chevy Cruze. Received a phone call within 24 hours from Ken. He was able to work around my busy Started my car search online and inquired about a used Chevy Cruze. Received a phone call within 24 hours from Ken. He was able to work around my busy schedule and set up an appointment for the following day. When I arrived to the dealership, I was greeted by Ken and we promptly looked at the vehicle. Ken is very knowledgeable about their inventory and if I had a question that he could not answer, it was just a few moments later until he had an answer for me. I really enjoyed working with him because his honestly made me realize my true budget without over extending myself financially. Ken and Rob both did everything in their power to get me a great deal on my vehicle without going over my monthly budget. I walked in to the dealership two months after my purchase and they still remembered my name and asked me how the car was doing; they even remembered some personal stories we shared. They were both very personable and professional. I would recommend anyone looking for a Chevy to give Ken a call or stop by the dealership. More

Purchased new 2014 Traverse Bob Houck is a friendly and very knowledgeable sales consultant who did an excellent job in finding the new Traverse with the options and exterior and Bob Houck is a friendly and very knowledgeable sales consultant who did an excellent job in finding the new Traverse with the options and exterior and interior colors we wanted at a good price. More