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Criswell Chevrolet
Gaithersburg, MD
2,143 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now one of Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across four locations including Gaithersburg, Germantown and Thurmont, Maryland and Woodstock, VA. Criswell Maserati - Alfa Romeo dealership in the Washington D.C. area, invites you to come experience some of the finest luxury vehicles in the world! At Criswell, we understand the high expectations from our Maryland customers and we enjoy the challenge of meeting and exceeding those expectations each and every time. Many customers travel from the Washington D.C. and Mid-Atlantic areas to visit our Maryland Maserati dealership in Germantown, MD - mainly because of our outstanding customer service, huge inventory, affordable financing and great prices! Our primary concern is the satisfaction of our customers. Criswell Maserati - Alfa Romeo is committed to maintaining an excellent standard of customer service and care at all times in all departments from sales to service to finance.Recognized as the largest General Motors dealer in the Washington and Baltimore area, Criswell Chevrolet has received the Jack Smith Leadership Award for nine consecutive years - every year the award has been in existence. Awarded to the top 100 (out of approximately 6700 GM dealers) in the United States, the ‘Dealer of the Year’ award is the highest award given by General Motors and recognizes Criswell Chevrolet for consistent leadership in sales and customer satisfaction.
To find us, just look for the big American flags at Exit 10 and at Exit 13B off Route 270. We look forward to giving you the best automotive experience you've ever had!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 2,143 reviews
August 12, 2024
Customer service was wonderful! Service representative listened and explained things when I didn’t understand. Will be sure to come back. Service representative listened and explained things when I didn’t understand. Will be sure to come back. More
by priscillaivey
Employees Worked With
Kyle Smith
August 10, 2024
This dealer is awesome! We made a few phone calls Friday afternoon about a particular Jeep and we got in touch with Peter Eaton. He ran outside to check on the questions we We made a few phone calls Friday afternoon about a particular Jeep and we got in touch with Peter Eaton. He ran outside to check on the questions we had and called us back within a few minutes. Peter was great working with us. We drove two and a half hours from Lancaster Pa. on Saturday morning. Peter opened up early for us and had the Jeep we were looking at sitting ready for us. Did our test drive, appraisal on our trade in, and financing all done in about two hours. Peter went above and beyond and what else can I say but just awesome! We are very happy with our Jeep and we strongly and highly recommend that you go see Peter. More
by kbailey1271
Employees Worked With
August 09, 2024
Service advisor and more importantly the service technician were able to isolate and diagnose the AC electronic control module on my 12 year old GMC Acadia. technician were able to isolate and diagnose the AC electronic control module on my 12 year old GMC Acadia. More
by JJC
Employees Worked With
Jordan Aderhold
August 08, 2024
Peter Eaton and Criswell were great in helping me find my new car. The process was straight forward and efficient. new car. The process was straight forward and efficient. More
by Mhistand
Employees Worked With
August 08, 2024
It was simple, quick, and they were very helpful with buying the car and test driving it. buying the car and test driving it. More
by Samantha M
Employees Worked With
August 04, 2024
Clean, nice, informative, helpful, knowledgeable, fun,awesome, great, selection, big, happy, welcoming, refreshing, sharing, experienced fun,awesome, great, selection, big, happy, welcoming, refreshing, sharing, experienced More
by Kathylee1391
Employees Worked With
July 29, 2024
Always have had good service and communication with this dealership and their staff for over the last 10.years. dealership and their staff for over the last 10.years. More
by Pearl
July 26, 2024
Quick efficient purchasing process, we were in and out in 1.5 hours. No pressure to purchase add-ons. 1.5 hours. No pressure to purchase add-ons. More
by dj.sawyer33
July 25, 2024
I returned to Criswell as a satisified customer from 2014. And I came back specifically to Mr. Pete Eaton because he knows the Chevy truck line so well and he really works to get you the vehicle you wa 2014. And I came back specifically to Mr. Pete Eaton because he knows the Chevy truck line so well and he really works to get you the vehicle you want whether he searches or builds and orders it. More
by PGUERCIO
Employees Worked With
July 19, 2024
I had done my homework and knew what I want. Jose had done his homework and made the transaction effortless. This is the way a car sale should be. And then Morris helped out by organizing some f Jose had done his homework and made the transaction effortless. This is the way a car sale should be. And then Morris helped out by organizing some financing, which also happened with speed and ease. Two great professionals. Kudos to Criswell for having these professionals on the team. Thank you for my Chevrolet Suburban LT! More
by Ron
