Crippen Buick GMC Mazda Volvo

Great sales team and service department. Very patient and happy to answer any questions or concerns. Friendly!!!! Very patient and happy to answer any questions or concerns. Friendly!!!! More

Let me take this opportunity to share our recent car shopping experience. Our last stop was at Crippen Mazda, which should have been our first. Because at the dozen or so car dealerships we visited we d shopping experience. Our last stop was at Crippen Mazda, which should have been our first. Because at the dozen or so car dealerships we visited we discovered many had bait and switch advertising when we found they didn't have the cars they advertised. Salesman who couldn't provide us with the car we were looking for and one dealership was in Ann Arbor. After looking at 2 cars neither one we were sold on, but decided to keep looking only to have the sales manager who demanded to know why we were not buying the car his salesman showed us. They even accused us of wasting his time. So at our wits end we stopped to look at the Mazda's on Crippen’s lot and was immediately impressed with the price of their cars and thrilled with the options that came on the car in our price range. What really sealed the deal for us was their salesman Brian who let us drive several cars before deciding on a CX50 for a very reasonable price. He was very professional and didn't use pushy sales tactics, worked out an equitable deal. The finance department also was very professional and competent. Overall I would highly recommend Crippen Mazda and especially Brian, as I said at the beginning. if we had went there first it would have saved us a lot of time and trouble. Thanks Brian! More

We experienced great Service, and we completed the sale in a reasonable amount of time. in a reasonable amount of time. More

Crippen's service department did a complete tuneup and serviced my transmission on our Buick LaCrosse. We have almost 100,000 miles on the car with most of the service work done at Crippen. We continue t serviced my transmission on our Buick LaCrosse. We have almost 100,000 miles on the car with most of the service work done at Crippen. We continue to come back because of the fair treatment and competitive prices. More

Brought my 2024 Sierra 3500 Denali Ultimate into Crippen for it's 2nd scheduled oil change on May 3. The weekend prior, I hand washed it in my driveway. The truck was parked in my garage after washing until for it's 2nd scheduled oil change on May 3. The weekend prior, I hand washed it in my driveway. The truck was parked in my garage after washing until the following Thursday, because I was out of town all week. Friday morning (May 3) I take it in for the oil change. They change the oil and everything is fine. Saturday morning I notice a door ding in the driver's door. I call them, explain to them that Crippen is the only place the truck has been other than my garage, and I suspect the door ding happened during the oil change (I cannot prove that however). They ask me to bring it in on Monday, May 6 (which I do), Jeremy Smith takes a picture and says: "I'll call you tomorrow after I talk to my body guy". To date, no call back. I've left 3 voice messages to Jeremy since and left another one for his counterpart Steven today. Still no call back. Jeremy has had nearly 2 weeks to call me back as of today. I bought this vehicle at Crippen because I was told they have good service. No, they do not. The next call I make will be to my Salesman explaining why I can't buy another vehicle there. Very unfortunate. More

Good Customer Service , minimum wait time and all items service as promised. Thank you for your service. service as promised. Thank you for your service. More

Dealing’s with Crippen Buick GMC Mazda Volvo has been satisfying, polite, and very professional. satisfying, polite, and very professional. More

Wonderful experience dealing with Scott Kemp for the purchase of our new Envista. we also appreciate the professionalism and help of Chad in the Finance Dept. Scott and Chad are exceptional, definite purchase of our new Envista. we also appreciate the professionalism and help of Chad in the Finance Dept. Scott and Chad are exceptional, definite assets to the company. More

The service has always been top notch. Fast and friendly and in an expert manor. Exactly what I would expect it to be. Well done Fast and friendly and in an expert manor. Exactly what I would expect it to be. Well done More

No response/reply to emails. Impossible to make a sale if nobody will respond to a request. Impossible to make a sale if nobody will respond to a request. More