Crews Subaru of Charleston - Service Center

Awesome Service Team The service team is awesome to deal with. When the check engine light came on I was taken in without an appointment and the defective item was replace The service team is awesome to deal with. When the check engine light came on I was taken in without an appointment and the defective item was replace. Then when it came on again they keep our car and give me a loaner to drive until they could find out what was wrong. It turn out the the new sensor that was replaced. The new sensor turn out to be defective and they replaced the it with a new one and now the car is fixed and runs great. A big thank to Shawn and the service team More

Excellent service department My wife and I were passing through Charleston on our way back home to Idaho, and I knew it was about time to replace the rear brake pads on our 2017 O My wife and I were passing through Charleston on our way back home to Idaho, and I knew it was about time to replace the rear brake pads on our 2017 Outback. The original pads were still in the car at 82,000, so we were pleased about that. Anyway, we were able to make a same-day appointment on Crew's website this morning and brought in the car at 2 pm as scheduled. We were back on the road just a few minutes after 3 pm! The cost was a very reasonable (and competitive) $185 plus tax. Our service adviser Jonathan was excellent - and even let us know the front brake pads were doing great; did not need replacement. We spend the month of November in Charleston each year, and it's good to have Crew Subaru in town. More

Subaru Outback Great , informative people. Done very quickly had tires, oil, checkup , recall. All done in a shorter time then expected. Let’s you know how long tire Great , informative people. Done very quickly had tires, oil, checkup , recall. All done in a shorter time then expected. Let’s you know how long tires will last with picture of treads thanks More

Great Service We bought the car here and have been very happy with the service and care of the staff. Very thorough in their inspections and honest with their prici We bought the car here and have been very happy with the service and care of the staff. Very thorough in their inspections and honest with their pricing. The Subaru is a great vehicle - their intent is to keep it so! More

Routine Service First there will always be room for improvement. Service was done quickly. Matt took care of the needs of our Subaru. He also explained what was First there will always be room for improvement. Service was done quickly. Matt took care of the needs of our Subaru. He also explained what was done as well as a written record of our service. More

Great experience !! Every one super professional . In and out on a timely manner. Solved all problems and did it quickly. A special thanks to Tracy Mason. Hope to see you Every one super professional . In and out on a timely manner. Solved all problems and did it quickly. A special thanks to Tracy Mason. Hope to see you soon. More

Wish I'd been told of the lease maintenance fee. The service work was fine. The oil change and check were promptly completed and the staff members were friendly and warm. MY COMPLAINT IS NOT BEING T The service work was fine. The oil change and check were promptly completed and the staff members were friendly and warm. MY COMPLAINT IS NOT BEING TOLD I WOULD HAVE AN $80 COST. After leasing a Subaru for 3 years, with complimentary maintenance every 6000 miles, I was not told I would have a maintenance fee for my 2018-2021 lease. I could have found an oil change for $20. More

Service is always timely and thorough This major service was scheduled with appropriate cost expectations and a loaner was provided! I will definitely get my next Subaru here. Friendly and This major service was scheduled with appropriate cost expectations and a loaner was provided! I will definitely get my next Subaru here. Friendly and courteous staff. More

A1 Customer Service My daughter on her drive to Charleston for spring break heard an unusual noise coming from the back of her car. Being the closest Subaru dealership, w My daughter on her drive to Charleston for spring break heard an unusual noise coming from the back of her car. Being the closest Subaru dealership, we called that evening and spoke with Matt Davis, who was delightful to speak with. He scheduled her for first thing the next day - a busy Saturday! Not only did they diagnose the problem but they were able to do the work by late that afternoon. He also helped educate us to outstanding recall issues that needed to be addressed once the car was back home. Don’t hesitate to use Crews for all your car service needs! More