Crews Subaru of Charleston - Service Center

Poor Service Crews Subaru had our outback for over a week making a repair. We felt we were left out of the loop in terms of communication. To get any updates on th Crews Subaru had our outback for over a week making a repair. We felt we were left out of the loop in terms of communication. To get any updates on the process of the initial repair, we had to reach out ourselves. Some of the staff we spoke with were unable to give us updates or cost estimates. We were never offered a loaner type car. None of the necessary parts were in stock at the dealership which added time to the repair. Once we finally had it home, our vehicle wouldn't start less than 2 hours later. We paid to have it towed back to the Dealership. They replaced the battery. When we arrived to pick up the vehicle - a 45 minute drive from our home - the car still wouldn't start. Because they didn't have the necessary parts in stock, once again we had to leave our car there for additional repairs. The service staff were condescending in their communication with us. And while admittedly our initial repair was quite complicated (the main break line had rusted through and cracked) it is highly ironic that the very same day we brought the car home it suddenly had problems with the battery and starter. I am not implying that they caused this issue, rather, I find it odd that they wouldn't catch this issue during their full vehicle diagnostic testing before sending it home with us. Only then did the manager agree to send us home with a loaner, which we appreciated. He also did take off some of the labor fees. However, this was only done after expressing our frustration with the entire process and the lack of communication with the service staff. Because Crews is the only Subaru Dealership within 2 hours of our house, we had no other option once our normal mechanic explained that he couldn't make the repair himself and that it would need to be done at a dealership. This is the one and only time we've ever dealt with Crews Dealership and while they have several positive reviews online, our experience was not the best. If we can avoid Crews in the future, we most certainly will. At this time we still do not have our vehicle, but once we do, I'm hoping we will be able to update this review and that all the issues will be resolved. More

Brought our Impreza in for an oil change and left in a 2017 On our visit to the service center we went into the show room and fell in love with the Outback. Ralph Hunt introduced himself and showed us beautiful On our visit to the service center we went into the show room and fell in love with the Outback. Ralph Hunt introduced himself and showed us beautiful car answered our questions and took us for a test drive. He was very down to earth and helpful. He gave us a great offer on our Impreza and we decided it was time. We drove our new Outback out of the show room. What an awesome experience More

Excellent customer service!! We were due for our first oil change with our Subaru and I called first thing in the morning and spoke to Matt in the service department. He said that We were due for our first oil change with our Subaru and I called first thing in the morning and spoke to Matt in the service department. He said that he would be expecting me when i arrived and he would drive me to work so they could service the car. When I arrived I didn't have to wait at all for Matt to take me and about 45 minutes later Matt called to say the car service was completed. Matt told me that he would have another gentleman follow him to my work so they could bring the car to me instead of me having to get a ride back to the dealership to pick it up. When Matt arrived with our car he told me that they changed the oil and did a tire rotation which was part of the service and they even ran it through the car was for us!! That was an excellent surprise and it was greatly appreciated!! You don't find many companies or service departments that go the extra mile for the customer just because. Subaru of Charleston has some of the best customer service we have ever experienced. We recommend them to everyone we know!! More