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Crews Subaru of Charleston - Service Center
North Charleston, SC
105 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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105 Reviews of Crews Subaru of Charleston - Service Center
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November 13, 2024
They kept my ‘16 outback SO FAR 2. 5 MONTHS for a simple diagnostic. Zero return calls in that time, even to corporate office!! I showed up & they had wrecked my car. They “fixed it” n 5 MONTHS for a simple diagnostic. Zero return calls in that time, even to corporate office!! I showed up & they had wrecked my car. They “fixed it” n did awful job so i said redo it. They said needed 1 day, that was 22 days ago, and counting!! Extremelyyy rude & ignore me & corporate. I had to call cops when they hit my car due to their attitudes. Worst shop EVER!!!!! Will never buy another subaru & am selling both of mine asap, if can ever get one back. Go to subie doctors instead in west ash. They are wonderful!!! Cheaper, better mechanics, and they know much more than the dealership mechanics! Several have quit n gone to subie drs. I would too! They took 3 months to get my car back after installing a new transmission n doing a poor job. Other shop said they installed it wrong n i need another transm. Last time it was there, once again w no return calls. Zero excuse for this!!!! They wont even apologize More
by Sarah71case
September 26, 2024
I recently attempted to reach out to the service manager regarding my experience at Crews Subaru. I asked my service advisor for a call from the service manager, I reached out by phone, email, and text when regarding my experience at Crews Subaru. I asked my service advisor for a call from the service manager, I reached out by phone, email, and text when I received Daniel Noble's information, but I never got an acknowledgment or a call back... after days of trying to contact him. I wasn't asking for money off my service. I was asking for answers to the questions below, in hopes he could help me understand what happened or what was being done to correct the operational issues that led to my experience this time: 1. What is the process or what occurs once I approve or decline a service using the multipoint inspection/recommendation webpage? 2. After declining the radio replacement, why was a new radio ordered, and why did Nicole have to stop them from installing it? How far did they get with the unapproved installation? Why was Nicole trying to schedule a time for me to bring my car to the shop to have the radio installed when my car was already there? Was my car on property at the time? 3. How was the incorrect catalytic converter ordered? Why did the parts department quote and order the wrong part without the technician or service advisor noticing? 4. It sounds like my original service advisor recently had a baby and is going to be out for several weeks. If he is on FMLA, why is he being required to work when he needs to be taking care of his family? 5. Having a baby is not a surprise. Was there a plan in place to transition his work load to other advisors once his baby was born? If so, why wasn't this service picked up by another advisor? Was Nicole supposed to take over his workload? 6. Why am I reaching out to you instead of the other way around? Were you aware of this situation prior to me reaching out by phone, text, and email? I certainly don't blame my service advisors in this situation. If anything, I'm concerned that the leadership in the service department is so poor that it's leading to lots of other operational/communication issues that ultimately hurts the customer with extended delays and mistakes. Crews used to have such a fabulous reputation, it's why I bought my car there. In other parts of the country, Subaru is the pinnacle of reliability and service excellence. I don't know what happened to this dealership, but their service department is slipping fast. This isn't a sign of a business trying to "do the right thing" or "be your friend in the car business." This is a sign of gimme my money and stop complaining. If it's this bad on the customer side, can you imagine what the front line employees are dealing with every day without adequate support from their leadership? You still have my car, by the way... 3 weeks now, for a catalytic converter replacement and oil change. More
by apchs
Employees Worked With
Daniel Noble
September 17, 2024
I bought my Forester from Crews and they are the only ones who have worked on it (oil changes and tire rotations). The service team is honest about how long something is going to take (the lobby is very ones who have worked on it (oil changes and tire rotations). The service team is honest about how long something is going to take (the lobby is very comfortable) and don't pressure you about an upsell. More
by Alex
September 04, 2024
Always a great experience there! Friendly, respectful, professional. I have never experienced anything like this at any other dealership. Friendly, respectful, professional. I have never experienced anything like this at any other dealership. More
by wanatelaineGhjjf
Employees Worked With
Other Employees :
Jason Parish, Krissy Duncan
July 19, 2024
Very disappointed with the service department! Brought my Crosstrek in for recall on thermo control valve on Wednesday the 16th at 7:30 and as of Thursday afternoon my vehicle had not even been lo Brought my Crosstrek in for recall on thermo control valve on Wednesday the 16th at 7:30 and as of Thursday afternoon my vehicle had not even been looked at. Is it because no one is making money on this. I couldn't get a loaner and now I am without a car for 5 or 6 days! If I knew service would be like this I would have gone elsewhere when looking for a vehicle. Sorry if I am venting but I am a little upset! More
by annmarieisom
Employees Worked With
Jason Parish
June 22, 2024
Great service. Personable with specific customer service people, and integrated on line service optioning. Bonus, when I left something buried in the loaner glove b Personable with specific customer service people, and integrated on line service optioning. Bonus, when I left something buried in the loaner glove box, a service rep found it and got it back to me. Thank you! My husband picked up my car after service, he stated he felt like the owner himself bought our car out to him. This is obviously a very busy facility, but you can count on feeling personally well taken care of. Great job Crew! More
by kerry_strathman
Employees Worked With
Other Employees :
Jason Parish, Krissy Duncan
June 04, 2024
Up until my most recent servicing all had been well. However the last time there seemed to be some confusion as to my problem and the staff. This was unfortunate as now I am not sure I would send any However the last time there seemed to be some confusion as to my problem and the staff. This was unfortunate as now I am not sure I would send any one to Crews for vehicle service. We are quite pleased with our Forester; More
by felder142
Employees Worked With
March 14, 2024
This is our third forester we have purchased through Charleston Subaru. Purchase is always no hassles at all. Customer Service is always excellent! All of our Subarus are serviced only at this dealer Charleston Subaru. Purchase is always no hassles at all. Customer Service is always excellent! All of our Subarus are serviced only at this dealership. We are totally a Subaru family now and down the road for future purchases. 👍 More
by Sam
March 11, 2024
I would like to express my satisfaction with Crews Subaru's excellent sales and service staff in North Charleston. Although I have closer alternatives, it is always worth the extra time to work with C Subaru's excellent sales and service staff in North Charleston. Although I have closer alternatives, it is always worth the extra time to work with Crews' friendly and helpful staff. A particular shoutout to Sierra Brown. More
by richardwmay
Employees Worked With
Sierra Brown
March 09, 2024
They diagnosed and fixed the problem. The customer service was outstanding. I would never take my car anyplace else. The customer service was outstanding. I would never take my car anyplace else. More
by jmachtel
