Crestview Cadillac, Inc. - Service Center

Best Cadillac dealership around. Anyone looking for a 2025 new Cadillac this is the place to go. Anyone looking for a 2025 new Cadillac this is the place to go. More

Very technically proficient with my Cadillac Lyriq, and resolved an issue where the car would not communicate with the OnStar app. Ron and Chris are very professional, courteous and helpful. resolved an issue where the car would not communicate with the OnStar app. Ron and Chris are very professional, courteous and helpful. More

It was thorough, quick and professional. The waiting area was clean and organized. My service advisor was professional and pleasant. The waiting area was clean and organized. My service advisor was professional and pleasant. More

I waited for 2 hours before I went to see the advisor. He missed notification by the tech that car was ready much earlier. Then he gave me the price for repair. Twice as much as I could get elsewhere. I t He missed notification by the tech that car was ready much earlier. Then he gave me the price for repair. Twice as much as I could get elsewhere. I told him I wasn’t getting the repair done but I still got charged for troubleshooting. Then I waited another 20 minutes for my car. The tech didn’t put my key in the right place. No more service at this dealership and, if I ever decide to buy another Cadillac, it will be from Serra in Troy. More

Always a good experience taking our XT5 in for service at Crestview, thanks for the good work. Crestview, thanks for the good work. More

The Service department is difficult to contact. They often do not answer the phone and the dealer rep recommends calling back every 10 minutes rather than having them call you back. When the rep ag They often do not answer the phone and the dealer rep recommends calling back every 10 minutes rather than having them call you back. When the rep agreed to have them call me back, the Service Department failed to do so. The wait time for oil changes is multiple hours. They also up-sell you on service that you don't need. I had a suspension issue serviced and the problem remained. When I brought it in a second time, they failed to inform me that they would need to keep the vehicle over-night. I needed the vehicle that evening so they had to reassemble the vehicle and ask me to return the next day. They did call to inform me that the part was not available the following day, so I didn't waste my time. But I had adjusted my schedule to no avail. I will no longer give my patronage to this dealership, despite being the closest Cadillac dealership to my house. More

Ron was very nice to work with. He communicated well. The needed repairs got done efficiently. He communicated well. The needed repairs got done efficiently. More

Great team to work with, they take care of all your needs in a timely manner.... btw why are you asking for writeup? Stars should be enough to provide indication of service, next time I will not be submitti in a timely manner.... btw why are you asking for writeup? Stars should be enough to provide indication of service, next time I will not be submitting a review as long it was good as I don't want to be forced to write about the good experience. This way you will be losing a lot of good reviews. More

Great team to work with, they take care of all your needs in a timely manner in a timely manner More

Crestview's Service Department consistently delivers above my expectations. Key reason I continue to use Crestview. above my expectations. Key reason I continue to use Crestview. More