Crestview Cadillac, Inc. - Service Center

The service was great for an oil change and tire rotation. However we keep getting notices for a software update that was already performed. I don’t know if this a dealer problem or a GM issue. But rotation. However we keep getting notices for a software update that was already performed. I don’t know if this a dealer problem or a GM issue. But it’s getting old. More

Excellent service. Friendly and knowledgeable service staff that provided a loaner car during time of service. Thank you Friendly and knowledgeable service staff that provided a loaner car during time of service. Thank you More

I brought my car in for two problems - the rear windshield wiper and a tire sensor message. I left the car overnight.I was charged around $178 ( I don’t remember the exact amount) the next day afte windshield wiper and a tire sensor message. I left the car overnight.I was charged around $178 ( I don’t remember the exact amount) the next day after driving less than 4 miles the error message came back. I returned and waited and was told it was another cost of over $150 ( again I don’t remember the cost) I was told the tire sensor need to be relearned the first time and then again the second time. I believe it was never checked the first time and the service agent was arrogant and dismissive. And he kept calling me “dear” which is extremely inappropriate! I’m not comfortable returning to your service department! More

They do great work there. Every car that I've brought up there they fixed. No issues afterwards. Great customer service Every car that I've brought up there they fixed. No issues afterwards. Great customer service More

The communication was very good. I was afforded a courtesy vehicle when the repair was more extensive than anticipated I was afforded a courtesy vehicle when the repair was more extensive than anticipated More

Did not fix two issues it was taken in for. Onstar module will not communicate with mobile app and steering wheel still squeaks. Onstar module will not communicate with mobile app and steering wheel still squeaks. More

Great job got everything done in a short amount of time. Customer service is awesome! Customer service is awesome! More

Courteous and took care of my Lyriq's service issues in a professional and efficient way. professional and efficient way. More

The service was fast and complete. All dealership personnel acted professionally and friendly. the vehicle was cleaned, thank you. All dealership personnel acted professionally and friendly. the vehicle was cleaned, thank you. More

I will not deal with Ron Farmer anymore after he called me "snotty." I took my car in for service on Thursday, January 9, 2025, at 11:30 a.m. for a scheduled appointment because the indicator light came o me "snotty." I took my car in for service on Thursday, January 9, 2025, at 11:30 a.m. for a scheduled appointment because the indicator light came on for the tire sensor. A guy with a little handheld gizmo checked each tire and said one of the four tire sensors was bad. I waited while one was replaced that day and paid $100. But the next day, the tire sensor indicator was on again. When I called to say the indicator was still on, I suggested maybe they replaced the wrong sensor, and that's when Ron called me "snotty." I was not being snotty; I was trying to troubleshoot with him. I told him my husband would bring the car back because I did not like how Ron talked to me. Ron would not give me a time or date for my husband to bring the car in. He said "whenever" but not in a carte blanche fashion - he was refusing to give us an appointment. A few days later my husband took the car in and it got fixed, but nobody ever explained what was wrong. I still think the service department replaced the wrong sensor the first time around. More