Crestview Cadillac, Inc. - Service Center

I had a grill replaced on the car while I waited. The part arrived in less than a week. The car was washed and detailed when I received it. The part arrived in less than a week. The car was washed and detailed when I received it. More

Had a Steering Assist Reduced warning pop up on the display. When shut off the cooling fans ran at high speed and the temperature gauge didn’t register reading. Ran up to Crestview, with no appointment display. When shut off the cooling fans ran at high speed and the temperature gauge didn’t register reading. Ran up to Crestview, with no appointment, to see if there were codes set and if I should drive or not. Ron and Brian wrote it up, said they would have a tech look at it. They gave me the option of waiting or giving me a ride home while they diagnosed. I waited and Brian returned to the waiting room 15 minutes later to tell me it was a bad thermostat and it would be fixed and ready to go in an hour. They did a great job getting me in and out, without an appointment, in record time. Thanks Crestview Service Department. More

Ron is always a pleasure to work with! I appreciate him checking my loyalty points and helping apply them to my service as well as the service updates. I appreciate him checking my loyalty points and helping apply them to my service as well as the service updates. More

Crestview Cadillac service department has improved a great deal reasentley!! Keep up the good work, great deal reasentley!! Keep up the good work, More

Professional courteous and convenient. That is all I have to say. This is bugging me. That is all I have to say. This is bugging me. More

Called 8 times over 6 days. Never received a call back. Terrible customer service. Ron is the worst customer service rep I have ever dealt with. I was told multiple times. I Never received a call back. Terrible customer service. Ron is the worst customer service rep I have ever dealt with. I was told multiple times. I would get a call back “immediately”. Not once did I get a call, even after calling multiple times in one day. I don’t think just asking if I needed to get a rental car was too much. Instead of getting an answer, I was without a vehicle for 2 days. Finally I just decided to rent one. Communication is the key to customer service and I received none. More

It was good experience Waiting time was reasonable Treatment with courteously, as what I expected from Cadillac dealership Treatment with courteously, as what I expected from Cadillac dealership More

Great people and work completed as required and expected. Service area was pleasant waiting area was clean providing necessary refreshments . Service area was pleasant waiting area was clean providing necessary refreshments . More

Chris was excellent. He is a great asset to the service department and has a lot of potential. He is a great asset to the service department and has a lot of potential. More

Have been a Crestview Cadillac customer for many decades. High turnover for sales and service reps. Mechanics do great work! High turnover for sales and service reps. Mechanics do great work! More