Crestmont Volkswagen

Lock problems The rear latch on the hatch of my 2012 Tiguan stopped locking. Came in early on a Saturday morning and Mallory in service was terrific. Problem was The rear latch on the hatch of my 2012 Tiguan stopped locking. Came in early on a Saturday morning and Mallory in service was terrific. Problem was diagnosed, the part was in stock, and I was on my way in about an hour and half. Excellent service as always. More

Great Car, Great Salesman John was great. He answered all my questions and came through on all of his promises. He was easy to work with and very fair and honest about the whol John was great. He answered all my questions and came through on all of his promises. He was easy to work with and very fair and honest about the whole experience. After a day or so of phone calls I came to the Dealership to purchase the car (and meet John for the first time) I was in and out with a brand new 2017 Volkswagen in under 3 hours! Thanks Johns More

Great Experience I came in to see what my options were for turning in my lease early since I was close to my allowed mileage, and John Fletcher made the process quick, I came in to see what my options were for turning in my lease early since I was close to my allowed mileage, and John Fletcher made the process quick, easy, and honest. This is my second time working with him and I'll be back! More

Great team As a result of VW's diesel scandal, I had some free credit at Crestmont VW. When I turned in my Jetta TDI, I was worried my credit would be wasted - I As a result of VW's diesel scandal, I had some free credit at Crestmont VW. When I turned in my Jetta TDI, I was worried my credit would be wasted - I have no plans to purchase another VW, and had already picked up a new Subaru. On a whim, I asked Keith in the Parts Department if he could order me parts for my Subaru. Even though I won't be a Crestmont customer in any meaningful way, Keith and Bob went above and beyond to get me the Subaru parts I wanted, at a good price. I highly recommend them, and would happily work with them again in the future. More

Worth the trip Being from Bergen county I have 4 other dealers of VW vehicles and I would never go to any other dealer. It's not just the best prices that bring me Being from Bergen county I have 4 other dealers of VW vehicles and I would never go to any other dealer. It's not just the best prices that bring me out of Bergen county to this dealership, it's definitely the people. This is the 2nd year in a row we've leased a car from this dealer, and the salesman I deal with, Bill, keeps me coming back. The staff across the board is welcoming in a "glad you came here" way that's a lost art. You don't feel like a vehicle on a goals chalkboard, you feel like you're with friends who happen to have a dealership that are taking care of you with an experience that iive found is not the norm but the exception. I'll leave it at I trust Bill and the staff to do what they say they'll do for you, take care of what they can for you and give you the value added of great treatment, and great prices as the cherry on top. Thanks again guys and gals, I'll enjoy every second of my 2017 VW. More

fast and well done servicing Dealership was new to me as I am new to the area. They where very professional and handled all my needs in a timely manner. When I needed new tires th Dealership was new to me as I am new to the area. They where very professional and handled all my needs in a timely manner. When I needed new tires they found the best price for the replacements as my lease will be up soon and I didn't want to spend more then I needed to on the tires. The wait time on both of my visits was exactly what they told me almost down to the minute. I'm hoping I will be able to work out a good lease when the time comes. More

Car purchase This dealership was very easy to deal with and made all the necessary arrangements to enable us to receive the car that we wanted . Both the sales de This dealership was very easy to deal with and made all the necessary arrangements to enable us to receive the car that we wanted . Both the sales department and the finance department why are very professional and personable and need the car buying experience easy for us More

Best experience in a car dealership Bill Taouch is one of the best car salesmen out there. They should find a way to clone and distribute him to other dealerships. That way, all of us ca Bill Taouch is one of the best car salesmen out there. They should find a way to clone and distribute him to other dealerships. That way, all of us can have an uniform experience, but who am I kidding.. Anyway, this dealership is other worldly. We were extremely happy to walk away with a VW Passat. They even went to the trouble of patiently searching for the color we wanted and getting it for us from another dealership. Would recommend to anyone in a heart beat. More

Always Good Service Advise and Service Scott is awesome. He is smart and understands the complexities of modern cars, and the VW's in particular. Through his assistance and that of the mech Scott is awesome. He is smart and understands the complexities of modern cars, and the VW's in particular. Through his assistance and that of the mechanics in back I continue to come back to this dealership for service for my VW's. More

Service Excellent service staff. Very positive and knowledgeable about the problem. Courtesy from all. Quick and convenient. Made the process sinple and easy. Excellent service staff. Very positive and knowledgeable about the problem. Courtesy from all. Quick and convenient. Made the process sinple and easy. Would reccomend to all who ask More