Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
141 Reviews of Crestmont Toyota - Service Center
Sort by
June 29, 2023
They have deteriorated immensely since Roger W. and his son Craig left. I stayed with them for about a year and every time I went in for an oil change, All of the assistant service managers were and his son Craig left. I stayed with them for about a year and every time I went in for an oil change, All of the assistant service managers were different. Then came the push for un-needed repairs. The coup de grace occurred in February of 2022 when they put a front passenger side hubcap on so loose that it fell off somewhere on the highway. When I complained about it, demanding a free replacement, the assistant service manager complained that it would cost him 100 bucks (when I would guess they get if from their supplier for around 30.) When I came in at their convenience (a 60 mile round trip), The same assistant service manager insinuated that I was some kind of scam artist. Goodbye Crestmont after 11 years. Now I'm getting my 17 year old Corolla worked on in Morristown. I noticed there a similar pattern: Revolving door assistant service managers and they're slowly coming up with un-needed repairs. I'm giving them one more chance and then it's on to Clinton. I may be screwed anyway since I wouldn't be shocked if all three dealers are owned by the same LLC. More
by pissed-off tom
Employees Worked With
Abraham Lincoln
December 29, 2022
Service Center very unorganized and not focused on the Customer. Dropped off car at 6:45am for a 8:30am service appt, and not even looked at by 2:30pm. Lost a whole day waiting for the car. Manager said t Customer. Dropped off car at 6:45am for a 8:30am service appt, and not even looked at by 2:30pm. Lost a whole day waiting for the car. Manager said to go to a different dealer if not happy More
by tomg3
Employees Worked With
Mike
November 12, 2022
I highly recommend Crestmont to service your car. Very friendly, honest and competent service staff. Crestmont installed my catalytic converter sheild. Anytime I need work on my car, I come to C Very friendly, honest and competent service staff. Crestmont installed my catalytic converter sheild. Anytime I need work on my car, I come to Crestmont! The front desk personnel are very friendly as well. I purchased my 2018 prius from crestmont and when the time comes will purchase from them again!! Thank you Crestmont! More
by Smileywe2003
Employees Worked With
Mike Alston
September 15, 2022
Everybody in the dealership of Toyota is very accommodating, from the start that I come in until rhe service is done, Nick is very helpfull, service with the big smile, even the cashier is very accommodating, from the start that I come in until rhe service is done, Nick is very helpfull, service with the big smile, even the cashier is very friendly More
by phil
Employees Worked With
Nick
August 21, 2022
Comprehensive 30 K maintenance check check was done to my total satisfaction. Check in was seemless. Customer service listened to all my questions. Out within an hour. total satisfaction. Check in was seemless. Customer service listened to all my questions. Out within an hour. More
by Janemoleta
Employees Worked With
Don't recall
May 19, 2022
The Service department has gone downhill this past year. Not knowledgeable, Unfriendly and they don’t return calls . Always get a voicemail. Big mistake buying a new Toyota this past year. The Sales Not knowledgeable, Unfriendly and they don’t return calls . Always get a voicemail. Big mistake buying a new Toyota this past year. The Sales people Were really nice to work with but the change in the service dept makes me wish I went with Hyundai. More
by Carla
March 27, 2022
There has been a big change in the past 6 months. Service dept. went down hill. I had an appointment (confirmed) to get my oil changed and perform 120K mile service. When I showed up 1/2 hour early t Service dept. went down hill. I had an appointment (confirmed) to get my oil changed and perform 120K mile service. When I showed up 1/2 hour early they told me the guy that pumps the oil is going home now, maybe a service advisor can get him to stay. The dude from Toyota corporate comes out and says, sorry, you have to reschedule. I asked to speak to a manger and was told no managers are in. Someone gave a 5 star review for Roger Wisnewski on March 25th. Roger is no longer there as well as many other familiar faces. They are all gone. Wonder if the "B" service team is still there? Suggest you look for a new service center. More
by Lynn
Employees Worked With
Roger Wisnewski
