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Crestmont Toyota
Pompton Plains, NJ
349 Reviews
What makes us different is the "real" people that run the store. Family owned and operated.
"we care" and listen. See why! We dare you to compare. Crestmont Toyota is a Toyota new and used car dealership serving the New Jersey, New york and Pennsylvania areas. We have a friendly and knowledgeable staff that is ready to help you with your sales, service and parts needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
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Showing 349 reviews
March 08, 2026
Service was great. Got just what I went in for and everyone was friendly and helpful. Thank you! Got just what I went in for and everyone was friendly and helpful. Thank you! More
by stylesdrums
March 01, 2026
It's been three years and I still don't have my second key fob insert. Without it, it's impossible to put on a key chain or open the car if the fob battery dies. They've ghosted me and simply don't care. key fob insert. Without it, it's impossible to put on a key chain or open the car if the fob battery dies. They've ghosted me and simply don't care. No phone call, no email, nothing. More
by anne
Employees Worked With
February 28, 2026
Toyota dealership with a family feeling. Service Advisor Nicole Willis has been handling my RAV4 for several years and I must say she is both friendly and knowledgeable. Service is completed Service Advisor Nicole Willis has been handling my RAV4 for several years and I must say she is both friendly and knowledgeable. Service is completed in a timely manner. More
by vachirico215
Employees Worked With
February 17, 2026
Customer service agents are very knowledgeable and supportive. Work is completed in time frame expected. Repair work has always been of high quality. In over 15 years I have never had cause to comp supportive. Work is completed in time frame expected. Repair work has always been of high quality. In over 15 years I have never had cause to complain. More
by kdolsky9
February 06, 2026
Answered my questions, gave me a time estimate which was met, courteous: from entering the garage and leaving with my cat met, courteous: from entering the garage and leaving with my cat More
by Jakski73
January 14, 2026
Returned to Toyota Crestmont this week for servicing, and an overall safety check, of my 2011 Prius (with 182,000+ miles), in advance of an upcoming 1,500+ mile trip, With accurate access to my vehicle's ser an overall safety check, of my 2011 Prius (with 182,000+ miles), in advance of an upcoming 1,500+ mile trip, With accurate access to my vehicle's service records, Service Team members Nicolle and John explained their recommendations to me, coordinated the entire process in less time than expected, and included a Dealership coupon which provided an appreciated discount on parts & labor. With all the talk about "affordability" these days, this was professional service combined with affordable pricing. Thank you, 5 Stars. More
by FALEsq.
Employees Worked With
Other Employees :
Young woman who greeted me and compiled my final bill.
January 09, 2026
We have been customers of Crestmont for over 25 years and are consistently happy with the sales and service personnel, the inviting showroom and of course, great cars. are consistently happy with the sales and service personnel, the inviting showroom and of course, great cars. More
by Betsy G
January 05, 2026
The dealership was clean, spacious, inviting, welcoming, they even had a kid section, friendly, and knowledgeable. they even had a kid section, friendly, and knowledgeable. More
by Purpledevil
Employees Worked With
December 26, 2025
Great service, knowledgeable about the vehicles, friendly professional people. Have been in business many years. professional people. Have been in business many years. More
by Mike S
November 06, 2025
Hi, I took my car there to chance the cámara and service was clean, fast, and the personal super nice… Sergio help me and John too. Thank tou was clean, fast, and the personal super nice… Sergio help me and John too. Thank tou More
by magalivergara6
