Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
1,957 Reviews of Crestmont Hyundai - Service Center
Sort by
March 12, 2025
Unorganized. Poorly managed, accept appointments without verifying the necessary parts are on hand. Virtually impossible to get ahold of, not even genesis custo Poorly managed, accept appointments without verifying the necessary parts are on hand. Virtually impossible to get ahold of, not even genesis customer care could get through to the service department More
by manufutbol23
Verified CustomerEmployees Worked With
March 11, 2025
My visit was very pleasent they were courtious i was hoping for a car wash hoping for a car wash More
by thunderpaws516
Employees Worked With
March 11, 2025
All of the associates were very friendly and accommodating. I brought my Hyundai in for a recall. The waiting area was comfortable. The wait was shorter than anticipated, which was nice. Looking accommodating. I brought my Hyundai in for a recall. The waiting area was comfortable. The wait was shorter than anticipated, which was nice. Looking forward to possibly doing business with them in the future. More
by NO1ALEXIS
Employees Worked With
March 11, 2025
Had a great experience with sales consultant David Gerber and General Sales Manager Novell Todd. Working with them was easy and they were very fair. When it came time to purchase the new car a few days late and General Sales Manager Novell Todd. Working with them was easy and they were very fair. When it came time to purchase the new car a few days later, they even adjust the price and loan rate based on recent Hyundai offers. I did have a bad experience with financial manager Ed Koziol. He was very unprofessional and disrespectful to me during our interactions. He was even eating popcorn in front of me as he was explaining the various loan rates. Norvell came over and apologized profusely and then worked with me to complete the transaction. I sincerely appreciate Norvell’s help along with the professionalism of David Gerber. They more than made up for my bad experience and behavior of Ed from finance. More
by SK
Employees Worked With
Other Employees :
David Gerber. 10 stars
March 08, 2025
Everything was ordered and arrived on time. appointment was made , I arrived on time and car was done in 30-45 minutes. I am happy with everything. appointment was made , I arrived on time and car was done in 30-45 minutes. I am happy with everything. More
by JAYSJACKETS
March 07, 2025
This dealership fit me into their garage for repairs before I could get into the dealership that I bought my car from. Only problem we encountered was having to wait on a critical part. Thought they did before I could get into the dealership that I bought my car from. Only problem we encountered was having to wait on a critical part. Thought they did a good job. More
by RMARKS1213
Employees Worked With
March 07, 2025
I brought my Ionic 5 in for the recalls and 25k mile service. Two days later the car just died in the middle of the street. Now it's being diagnosed, we'll see but I'm sure the update killed the batter service. Two days later the car just died in the middle of the street. Now it's being diagnosed, we'll see but I'm sure the update killed the battery. Also they said they did the 25k mile service but the car reports it still needs to be done. More
by orystkunka
Employees Worked With
I don't see the person that helped me.
March 05, 2025
10 days to get a door latch fix, no loaners on a lease. Can’t drive a car that won’t lock and tosses itself in park at lights and stop signs. Lack of response from the dealership after emailing Chris Boger Can’t drive a car that won’t lock and tosses itself in park at lights and stop signs. Lack of response from the dealership after emailing Chris Boger. No one answers the phones in service, left message no call back. More
by tblueterr
March 04, 2025
Service department refuses to properly identify a problem with a brand new vehicle. This is the worst luxury dealership I’ve ever dealt with. with a brand new vehicle. This is the worst luxury dealership I’ve ever dealt with. More
by TB
Employees Worked With
