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Crestmont Buick GMC - Service Center

Beachwood, OH

3.9
156 Reviews

156 Reviews of Crestmont Buick GMC - Service Center

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June 11, 2024

Always feel happy with the service team members. The wait was the time given and they took the time needed for my service. More

by plmartin66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
YVONNE OWENS
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 10, 2024

Everyone is friendly and welcoming. However, I feel that I should have been offered a free car wash at the end of my service. More

by Gennell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
YVONNE OWENS
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 05, 2024

Had an appointment scheduled missed work never got my car looked out Had to reschedule because of Buick Took it back had to wait all day Nothing was done - wasted my whole day off Extremely disappointed in B More

by pattylarocco67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel at first Did nothing for me Sara was the second one
June 01, 2024

Great service, friendly and helpful personnel! Very clear communication and discussion of work done and recommended. More

by barbdeck31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department staff
May 31, 2024

Polite, friendly and very efficient Thanks for the recall service needed. Have a good day. Bye More

by noemail_5068480
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
May 30, 2024

They told me to have another mechanic figure out my problem then come back so they could get the sale. More

by lukemarzec
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sales
May 29, 2024

It’s unfair to charge if paying by credit card! You didn’t do this previously! This will make me go elsewhere! More

by SUSANEMOREFIELD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
May 28, 2024

Took a long time to check out and to use my points for mg discounted, I never had to search for my reward points. More

by shdimes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
YVONNE OWENS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amos Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : VICTORIA CARRUBBA, NICOLAS GIORDANO, SEAN PRUDE, ANTHONY ROSE, GERALD SUHAR, BASIA TANORI, Darrell Timbs
May 27, 2024

The service was done in a timely fashion and the Tech kept me informed of what was going on throughout the time I was there. More

by tkey2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amos Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2024

I was greeted by Sarah, who is very friendly and also a nearby person named Cris came over to say hi who was washing up a car. Friendly place. More

by KSLATES88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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