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Crestmont Buick GMC - Service Center

Beachwood, OH

3.9
171 Reviews

171 Reviews of Crestmont Buick GMC - Service Center

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October 18, 2024

The service from the time I drove into the service garage, the oil change I had that day all was top grade !! More

by grannyma01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
YVONNE OWENS
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 18, 2024

The dealership was clean and the service department was helpful with transport to and from dealership when vehicle was ready for pickup.... More

by mrterrylogan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
YVONNE OWENS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amos Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
nathan hull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lashounda Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christina Kovalcik
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 16, 2024

The staff was quick and very helpful. They helped me get my oil changed and off in time to pick up my daughter. More

by anmannarino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I did not work with the sales team
October 16, 2024

They are very caring, and good at what they do. Very professional work, and very helpful. More

by rhodel1349
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Computer tech.
Oct 17, 2024 -

Crestmont Buick GMC responded

We love our customers thank you for your business!!

October 15, 2024

I didn't get the quote for the main reason I came in for until the end of the day and there were no loaner cars for me to use. And I dropped the car off at the scheduled appt. at 730a. The communication thr More

by SARAHTJOHNSTON
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown names
October 15, 2024

The service advisor, Sara Steimle, was very helpful in diagnosing several issues with our 2005 Buick. More

by kirt.kirtland
Recommend Dealer
Yes
Employees Worked With
Sara Steimle
October 11, 2024

Good service each time I’ve been there, but lack of keeping customer informed. Thank you More

by karen10172017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sara
October 10, 2024

Very friendly and efficient service. Would recommend to everyone! The service was done in a very timely manner. More

by rlittlepo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lashounda Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 03, 2024

To hard to get an appointment. There is no one attending to the phone. Get a call back after 4. This is not helpful. Do not like that I am charged added fee for using my GM Card More

by DRCAK27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
YVONNE OWENS
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hannah was helpful.
October 02, 2024

Service Dept. is excellent and always take care of our needs. Hannah and Sarah are simply the best More

by pxbellini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah and Hannah in the service department
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