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Crestmont Buick GMC - Service Center

Beachwood, OH

3.9
206 Reviews

206 Reviews of Crestmont Buick GMC - Service Center

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January 29, 2025

Friendly, efficient and fast. Nice experience. Facility was clean and comfortable. Everyone was more than accommodating. More

by 910pea62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Kovalcik
4.0
This rating includes all reviews, with more weight given to recent reviews.
January 27, 2025

Didn’t fix the problem because had to order parts and still waiting for the problem to be fixed. More

by michelletizzano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
YVONNE OWENS
1.0
This rating includes all reviews, with more weight given to recent reviews.
Amos Cruz
1.0
This rating includes all reviews, with more weight given to recent reviews.
nathan hull
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lashounda Carpenter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Christina Kovalcik
1.0
This rating includes all reviews, with more weight given to recent reviews.
January 21, 2025

I think this dealership is trying to extract money from me... I've called a couple of times to the service manager and the young lady I delt with... No one has called me back yet... It's been 3 to 4 days n More

by ajmoore8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hannah/Service department
January 21, 2025

Very concerned. about my problem and finding a way to correct it. They also told me to make sure I come back and I have them check my car in 2000 miles. More

by SWASHI22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah
January 16, 2025

Jim and Mike were the best! Everything went as scheduled and I look forward to working with them again. More

by jamesdcoss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
nathan hull
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 10, 2025

Service was fast and communication was great. No wait or issues when dropping off the vehicle. More

by merlin965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
YVONNE OWENS
4.0
This rating includes all reviews, with more weight given to recent reviews.
January 10, 2025

very nice and care about there customers they took good care of my car and they got the problem fix they let me know about how long it would take to complete the job. Thanks More

by kdennis501
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sara Steimle/2620
January 08, 2025

Poor communication and also tech left my dash loose after running wires to subwoofer . My engine on/ off button caved in when i pressed it More

by singleton.tyler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sarah
January 01, 2025

Fast and efficient. Kept me updated with text messages. Unfortunately, the car wash was shut down for the winter. Very reasonable. Appreciated them doing a diagnostic on More

by GJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah
January 01, 2025

Staff was helpful but GMC website was down I was unable to access my points and take care of some of my expenses. This caused me distress and expenses I did not want to incurr. How will this be handled wi More

by llaffitte03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lashounda Carpenter
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joyce Acting GM and Brian/Keith
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