Back

Crestmont Buick GMC - Service Center

Beachwood, OH

3.9
170 Reviews

170 Reviews of Crestmont Buick GMC - Service Center

Sort by
October 31, 2024

Staff is pleasant and professional. Work done on vehicle is always done efficiently with quality More

by dmoore1491
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
YVONNE OWENS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2024 -

Crestmont Buick GMC responded

Thank you for your review we appreciate your business!!

October 30, 2024

Only reason I continue to come back to this dealership is because of the Mechanics. I always have my vehicles serviced by Mike Schabel. The cost of service continues to get cost prohibitive. An oil change fo More

by BARRY.FASHINPAUR
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Schabel
October 29, 2024

Me and your dealership getis along very good. I will recognize just to where's my and family. More

by melladson1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
YVONNE OWENS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2024 -

Crestmont Buick GMC responded

Im glad we get along very well and congrats please come back and see us!!

October 29, 2024

Are not true to their word and not accommodating. You wait for hours for service for them to tell you they can't fix the problem or their machines are down. More

by jbcarrington56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
nathan hull
3.0
This rating includes all reviews, with more weight given to recent reviews.
October 28, 2024

Unfortunately there was a part for the all wheel drive that almost took a month . Otherwise the repairs took half the time to do and everything is working as good as new. More

by xtgdoc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sara
October 28, 2024

I came to the dealership and was taken care of very professionally and definitely look forward to come say hi again More

by johnson21631
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina
Nov 08, 2024 -

Crestmont Buick GMC responded

Please do come say hi anytime congrats on your purchase!!

October 26, 2024

Never received a follow up regarding a part that was supposed to come in , The service was never performed This is the second time I did not hear about a part coming in . More

by nickyr1217
Service Communication
Recommend Dealer
No
Employees Worked With
N/a
October 20, 2024

Good customer service and work. Will continue to use Gmc to service my Buick Encore. More

by djvines4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
nathan hull
4.0
This rating includes all reviews, with more weight given to recent reviews.
October 19, 2024

They installed bed liner wrong to my truck. Used used glue which shouldn’t be used. They messed up . Plus i been took off from my work 2 days. And first time they installed wrong and they are l More

by Ron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ricardo Gonzales, and service department girl don’t know name
October 18, 2024

The service from the time I drove into the service garage, the oil change I had that day all was top grade !! More

by grannyma01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
YVONNE OWENS
5.0
This rating includes all reviews, with more weight given to recent reviews.