Crestmont Buick GMC - Service Center

The service advisor, Sara Steimle, was very helpful in diagnosing several issues with our 2005 Buick. diagnosing several issues with our 2005 Buick. More

Good service each time I’ve been there, but lack of keeping customer informed. Thank you keeping customer informed. Thank you More

Very friendly and efficient service. Would recommend to everyone! The service was done in a very timely manner. Would recommend to everyone! The service was done in a very timely manner. More

To hard to get an appointment. There is no one attending to the phone. Get a call back after 4. This is not helpful. Do not like that I am charged added fee for using my GM Card There is no one attending to the phone. Get a call back after 4. This is not helpful. Do not like that I am charged added fee for using my GM Card. More

Service Dept. is excellent and always take care of our needs. Hannah and Sarah are simply the best is excellent and always take care of our needs. Hannah and Sarah are simply the best More

Did not appreciate having to pay an extra 3% when a credit card was used to pay the bill. You want customers but expect them to pay more for your service credit card was used to pay the bill. You want customers but expect them to pay more for your service More

The work is Fine, but the service manager that we worked with never reached out to us when the car was done, lied about saying she texted and called would not answer voicemail messages- I left three message with never reached out to us when the car was done, lied about saying she texted and called would not answer voicemail messages- I left three messages The day of service. I had to cancel service a couple weeks prior to that and left a message and requested a call back to reschedule and I never received a call back I also left a message with the service manager and haven’t yet to receive a callback from him We left the dealership several years ago, but came back and was told that their service issues were resolved. I have yet to see this be resolved. More

2 items of the oil change service was not performed correctly. Called to speak to the manager, no return phone call. Service charge of $350, I expected a good to great service. I actually spent $600 th correctly. Called to speak to the manager, no return phone call. Service charge of $350, I expected a good to great service. I actually spent $600 that day but I am very disappointed in the service of my 2023 Denali 3500. More

They blocked my phone number and now I can’t reach out when this is a problem with the car. when this is a problem with the car. More

Sales department excellent. Service department stinks I had serviced my car there for 4 years. Never again Service department stinks I had serviced my car there for 4 years. Never again More