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Crestmont Buick GMC - Service Center

Beachwood, OH

3.9
156 Reviews

156 Reviews of Crestmont Buick GMC - Service Center

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October 28, 2024

Unfortunately there was a part for the all wheel drive that almost took a month . Otherwise the repairs took half the time to do and everything is working as good as new. More

by xtgdoc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sara
October 28, 2024

I came to the dealership and was taken care of very professionally and definitely look forward to come say hi again More

by johnson21631
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina
Nov 08, 2024 -

Crestmont Buick GMC responded

Please do come say hi anytime congrats on your purchase!!

October 26, 2024

Never received a follow up regarding a part that was supposed to come in , The service was never performed This is the second time I did not hear about a part coming in . More

by nickyr1217
Service Communication
Recommend Dealer
No
Employees Worked With
N/a
October 20, 2024

Good customer service and work. Will continue to use Gmc to service my Buick Encore. More

by djvines4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
nathan hull
4.0
This rating includes all reviews, with more weight given to recent reviews.
October 19, 2024

They installed bed liner wrong to my truck. Used used glue which shouldn’t be used. They messed up . Plus i been took off from my work 2 days. And first time they installed wrong and they are l More

by Ron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ricardo Gonzales, and service department girl don’t know name
October 18, 2024

The service from the time I drove into the service garage, the oil change I had that day all was top grade !! More

by grannyma01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
YVONNE OWENS
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 18, 2024

The dealership was clean and the service department was helpful with transport to and from dealership when vehicle was ready for pickup.... More

by mrterrylogan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
YVONNE OWENS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amos Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
nathan hull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lashounda Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christina Kovalcik
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 16, 2024

The staff was quick and very helpful. They helped me get my oil changed and off in time to pick up my daughter. More

by anmannarino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I did not work with the sales team
October 16, 2024

They are very caring, and good at what they do. Very professional work, and very helpful. More

by rhodel1349
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Computer tech.
Oct 17, 2024 -

Crestmont Buick GMC responded

We love our customers thank you for your business!!

October 15, 2024

I didn't get the quote for the main reason I came in for until the end of the day and there were no loaner cars for me to use. And I dropped the car off at the scheduled appt. at 730a. The communication thr More

by SARAHTJOHNSTON
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown names
2
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