Crestmont Buick GMC - Service Center

Horrid. Almost 12 weeks for parts and repairs. I may never buy a Cadillac again. Almost 12 weeks for parts and repairs. I may never buy a Cadillac again. More

I was a walk in in need of oil change ahead of long distance travel the next day Hannah took me in willingly and serviced the car in a few hours distance travel the next day Hannah took me in willingly and serviced the car in a few hours More

Friendly service team Transparent with work needed, including price. Automated system not as friendly Thank you including price. Automated system not as friendly Thank you More

The service was thorough. the representatives were knowledgeable as well. I would recommend crestmont to others for service the representatives were knowledgeable as well. I would recommend crestmont to others for service More

Needed a service, called in and set up service. Hanna was very understanding And resolved the issue Hanna was very understanding And resolved the issue More

Was charged a heavy price just to slap on wiper blades. Auto parts stores do not even charge for that. THE NEXT DAY AFTER APPOINTMENT I RECEIVED A FLYER IN THE MAIL FROM BUICK FOR .... FREE WIPER BLADE INS Auto parts stores do not even charge for that. THE NEXT DAY AFTER APPOINTMENT I RECEIVED A FLYER IN THE MAIL FROM BUICK FOR .... FREE WIPER BLADE INSTALLATION. COME ON. Normally they run it thru the car wash but was told they couldn't do it. So no car wash. Last time before this visit service Dept lost our key. This was a major hassle. We like the car and the dealership but just being honest it hasn't been great service last couple trips. More

I told Hanna that I needed a new battery as mine was dead and had required a jump to start. When she gave me the pricing she told me there was a $45 charge to inspect the battery. I told her to skip the diag and had required a jump to start. When she gave me the pricing she told me there was a $45 charge to inspect the battery. I told her to skip the diagnostic and just put the battery in. She said the diagnostic was required but might be waived, which it was. When the car was ready I had to ask for the warranty information which she verbally gave me as 1 year. I would have appreciated some written information about the battery or info on where I could access it. Poor customer service. The 1 year warranty is ridiculous but has nothing to do with Hanna. More

First time I used your service. Check in was not clear so I waited quite a while until someone happened by to direct me. Sims Buick was much more efficient. Also collecting my car a Check in was not clear so I waited quite a while until someone happened by to direct me. Sims Buick was much more efficient. Also collecting my car after service was not well done. More

Quality customer service Very knowledgeable Very professional The customer service people are always great to work with professional The customer service people are always great to work with More

While the customer service was great I believe the process are higher than competitors as this is the highest I have ever paid for receiving this same service I received at a lower price at an alterna process are higher than competitors as this is the highest I have ever paid for receiving this same service I received at a lower price at an alternate GMC dealership. More