Crestmont Buick GMC - Service Center

I bought this car at this dealership. I was delighted with my experience in buying this car. While I don’t live in Cleveland, I scheduled service while I was passing through. Regrettably, I was delighted with my experience in buying this car. While I don’t live in Cleveland, I scheduled service while I was passing through. Regrettably, I did not know I had wheel locks. I was never informed, and didn’t know the black box in my glovebox was the key for my wheel locks. That box was on a shelf in my garage on Hilton Head Island. Although they tried hard, they could not rotate my tires. They changed my oil and filter. The only downside was that one of the employees, in attempting to find my wheel key, soiled the inside of my beautiful car due to his dirty clothing and shoes. They cleaned it up when I made them aware. I was surprised that an employee could work there with clothes that soiled. Everyone was very nice. More

I can not begin to say how much I dislike the service department and check out. I wish I would never had purchased a car from them and then be stuck with their service. department and check out. I wish I would never had purchased a car from them and then be stuck with their service. More

Good at diagnostics. They have a contractor for drivers picking up people when vehicles are done. The pick up driver for me was told to go to Crestmont Cadillac but it s They have a contractor for drivers picking up people when vehicles are done. The pick up driver for me was told to go to Crestmont Cadillac but it should have been Crestmont GMC Buick. He was late but not too late for me to get my car and go to another appointment. More

3% credit card charge is ridiculous. I’m going back to a Chevy Tahoe.soon. I’m going back to a Chevy Tahoe.soon. More

Hannah provided me with the care and professionalism about my vehicle. I would recommend her. about my vehicle. I would recommend her. More

It was a 3-hour oil change because they had to get a filter off-site, but they knew for two weeks the make and year of car when I made the appointment. If they don't carry the product, should have calle filter off-site, but they knew for two weeks the make and year of car when I made the appointment. If they don't carry the product, should have called me and referred me elsewhere. Three stars because they were apologetic that it took so long. More

Extremely high price for an oil change- I was there for 3 hours and they were supposed to do something else and didn’t do it 3 hours and they were supposed to do something else and didn’t do it More

Always feel happy with the service team members. The wait was the time given and they took the time needed for my service. The wait was the time given and they took the time needed for my service. More