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Crestmont Buick GMC - Service Center

Beachwood, OH

4.0
252 Reviews

252 Reviews of Crestmont Buick GMC - Service Center

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October 10, 2024

Very friendly and efficient service. Would recommend to everyone! The service was done in a very timely manner. More

by rlittlepo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lashounda Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 03, 2024

To hard to get an appointment. There is no one attending to the phone. Get a call back after 4. This is not helpful. Do not like that I am charged added fee for using my GM Card More

by DRCAK27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
YVONNE OWENS
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hannah was helpful.
October 02, 2024

Did not appreciate having to pay an extra 3% when a credit card was used to pay the bill. You want customers but expect them to pay more for your service More

by Drobnichsulak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No one to mention
October 02, 2024

Service Dept. is excellent and always take care of our needs. Hannah and Sarah are simply the best More

by pxbellini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah and Hannah in the service department
September 29, 2024

They blocked my phone number and now I can’t reach out when this is a problem with the car. More

by sarah72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amos Cruz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tina
September 29, 2024

2 items of the oil change service was not performed correctly. Called to speak to the manager, no return phone call. Service charge of $350, I expected a good to great service. I actually spent $600 th More

by davidtharris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
YVONNE OWENS
4.0
This rating includes all reviews, with more weight given to recent reviews.
September 29, 2024

The work is Fine, but the service manager that we worked with never reached out to us when the car was done, lied about saying she texted and called would not answer voicemail messages- I left three message More

by Amy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hannah
September 26, 2024

I had my 2020 Buick ENCORE serviced to change oil. It has been running fine. I was told my battery level was low but no problem, watch for warning signs. The very next morning my car was dead. Too muc More

by NANCYD0425
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jakub
September 24, 2024

Great professional service done in a reasonable amount of time. Got the work needed done for my vehicle replacement key and remote. More

by calluis92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah
September 24, 2024

Pleasant and efficient It was a pleasant surprise For my sales person to come out and greet me in the waiting room. More

by 825dej
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
YVONNE OWENS
5.0
This rating includes all reviews, with more weight given to recent reviews.
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