203 Reviews of Crestmont Buick GMC - Service Center
Your service advisor was rude and was unable to explain some of my services. However the cashier was wondering an extra helpful when your advisor wasn’t..and it took almost three hours for a oil change, I some of my services. However the cashier was wondering an extra helpful when your advisor wasn’t..and it took almost three hours for a oil change, I had to ask the advisor what was the status after I walked past her numerous times. Then once again be charged for something she was unable to explain.. I just will not be coming back there to get my vehicle serviced….nor will I advise anyone I know to come there for service or purchase… More
My experience in purchasing a vehicle has been satisfactory. I have my second vehicle from the dealership and have been pleased with the service. My only complaint now is that there is a 3% charge satisfactory. I have my second vehicle from the dealership and have been pleased with the service. My only complaint now is that there is a 3% charge for using a credit card to pay--effective April 2024. More
I came in for an oil change and at the end of my visit they forgot to tell me I had a slow leak. Since I was going out of town that weekend I really wanted it fixed. Even though my appointment was over t they forgot to tell me I had a slow leak. Since I was going out of town that weekend I really wanted it fixed. Even though my appointment was over they let me come back in same day and covered the charges. Everyone was nice and communication was superb. It was a great experience. More
Worst service dept i ever worked with and would never recommend them to anyone. They wouldn’t answer the phone, i would leave a message and wouldn’t hear back for days . It took a month to get my car bac recommend them to anyone. They wouldn’t answer the phone, i would leave a message and wouldn’t hear back for days . It took a month to get my car back. I finally had to go there to find out what was going on with my car. More
This is a very fine wonderful great terrific awesome place to get a car serviced place to get a car serviced More
I bought this car at this dealership. I was delighted with my experience in buying this car. While I don’t live in Cleveland, I scheduled service while I was passing through. Regrettably, I was delighted with my experience in buying this car. While I don’t live in Cleveland, I scheduled service while I was passing through. Regrettably, I did not know I had wheel locks. I was never informed, and didn’t know the black box in my glovebox was the key for my wheel locks. That box was on a shelf in my garage on Hilton Head Island. Although they tried hard, they could not rotate my tires. They changed my oil and filter. The only downside was that one of the employees, in attempting to find my wheel key, soiled the inside of my beautiful car due to his dirty clothing and shoes. They cleaned it up when I made them aware. I was surprised that an employee could work there with clothes that soiled. Everyone was very nice. More