Crestmont Buick GMC - Service Center

Way too long to wait for oil change and tire rotation 90 plus minutes nothing else tosay plus minutes nothing else tosay More

It took 2 trips to the dealership and many hours past their estimated time in order to get a retrofit basic car feature installed their estimated time in order to get a retrofit basic car feature installed More

Very courteous and prompt, but I keep getting the runaround about refinancing my vehicle loan runaround about refinancing my vehicle loan More

Very clean and customer friendly, but charged $35 more for an oil change than a neighboring dealership. for an oil change than a neighboring dealership. More

My car was not cleaned ran through the car wash. While sitting there I overheard a conversation the service department person offered to run a system check on a customer's car. I had brought my ve While sitting there I overheard a conversation the service department person offered to run a system check on a customer's car. I had brought my vehicle in complaining of a noise and the person said it was normal More

Hello, I purchased my vehicle from the dealership. The sales part was excellent. The service is the lack of communication between the female service advisor, and the service manager is horrible and it The sales part was excellent. The service is the lack of communication between the female service advisor, and the service manager is horrible and it leaves the consumer feeling so uncomfortable and if the car is going to get the service it was brought there for More

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Reliable and good service. Service rep was very helpful and nice. Will return again for additional services. Service rep was very helpful and nice. Will return again for additional services. More

It took a hour to reach anyone on the phone , all calls went to automation answering machine. When I finally got the answering machine then I made my appointment for service. Was scheduled on a TUESDAY fo went to automation answering machine. When I finally got the answering machine then I made my appointment for service. Was scheduled on a TUESDAY for service, however my car was not serviced until Friday. I had to call repeatedly and leave messages to receive any information. The the service manager gave me some outrageous estimate before he realized he had my car mixed up with some other car , I am a Buick customer have purchased 4 new Buicks in my lifetime. Love Buick cars always have had great service experiences . However Crestmont Buick GMC service experience was just Awful, POOR communication , UNPROFESSIONAL personnel. I am in the market to purchase a 5th new Buick and I will not even consider Crestmont Buick GMC because of the service. SERVICE means EVERYTHING!!!! Check my record I have purchased a Skylark new from Bill Lake Buick A Century from Cobbledick Buick a century from Bill Lake Buick and a2010 Buick LaCrosse from Steve Barry Buick . I do not recommend Crestmont Buick GMC to anyone !!!! More

Look at my car at a timely pace. Service manager Hannah was great but had the experience of working with Dan also. Spoke to mechanic who also was very open about what was going on Service manager Hannah was great but had the experience of working with Dan also. Spoke to mechanic who also was very open about what was going on with my car More