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Crestmont Buick GMC - Service Center

Beachwood, OH

3.9
156 Reviews

156 Reviews of Crestmont Buick GMC - Service Center

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November 22, 2024

In my experience there was poor communication to get the follow up appointment for service scheduled and I have not been provided the paperwork outlining the service provided. More

by elizabethskok
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I did not work with sales, I worked with service department. Sarah was friendly & helpful.
November 20, 2024

Hanna was friendly and efficient during the check-in orocess. And Cyril assisted me with receiving parts ordered for me and for their proper installation in my vehicle. More

by SHOMA723
Recommend Dealer
Yes
Employees Worked With
Mr. Spinosa
November 17, 2024

Great great great staff the ones I dealt with, nice and friendly took time to get the job done the service department More

by fades2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris and Sarah
November 06, 2024

Great Customer Service. I understand the part has been ordered and should be received in two weeks. I would highly recommend Crestmont. More

by wgokane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
November 05, 2024

Never called to give an update. Didn’t give a wash when I picked up. Next time I called they said they were booked out 4 weeks. Would never go back More

by chase47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
November 02, 2024

The services performed at GMC Crestmont Buick were top notch. Exceeded my expectations as always. More

by robinsww
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julianna Kaminsky
October 31, 2024

Staff is pleasant and professional. Work done on vehicle is always done efficiently with quality More

by dmoore1491
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
YVONNE OWENS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2024 -

Crestmont Buick GMC responded

Thank you for your review we appreciate your business!!

October 30, 2024

Only reason I continue to come back to this dealership is because of the Mechanics. I always have my vehicles serviced by Mike Schabel. The cost of service continues to get cost prohibitive. An oil change fo More

by BARRY.FASHINPAUR
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Schabel
October 29, 2024

Are not true to their word and not accommodating. You wait for hours for service for them to tell you they can't fix the problem or their machines are down. More

by jbcarrington56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
nathan hull
3.0
This rating includes all reviews, with more weight given to recent reviews.
October 29, 2024

Me and your dealership getis along very good. I will recognize just to where's my and family. More

by melladson1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
YVONNE OWENS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2024 -

Crestmont Buick GMC responded

Im glad we get along very well and congrats please come back and see us!!

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