Crestmont Buick GMC

I believe the only problem was on the day we arranged to purchase and pick-up the car. I believe the agency was short-staffed that day because we were told that the sales persons worked as a team and that purchase and pick-up the car. I believe the agency was short-staffed that day because we were told that the sales persons worked as a team and that any of them could assist us in the process. Ethan, however, was involved with another customer that was taking a lot of time. This was not a problem for us. If we were turned over to another team member it would have been fine, or if Ethan had merely told us about the fact that the customer was consuming his time, and instead of us waiting for him we should come back, that would also have been fine. But instead, we waited for about 2 hours without being helped. We were patient, but when we finally had the opportunity to view the car it was not cleaned up. It came from another dealer and had not been prepped. We then left and intended to come back another day. Ethan called my cell phone when we drove home and apologized. We accepted his apology and came back the next day to conclude the purchase. Ethan was fine and did a good job. Tom, the finance manager was great, very friendly and upfront about all the finance arrangements. We had one bad experience but everything worked out for the best. We don't hold grudges and my wife runs a service business so she knows what can happen. I do think that some other sales person or manager should have stepped in to help us instead of making us wait so long. I actually fault the manager, not Ethan, because he was caught in the middle. Maybe he should have consulted with the manager to notify him we were waiting too long to be served. But, the dirty car was the icing on the cake. This was not Ethan's problem because he was surprised as well. More

I was looking to buy a new car,and when I entered the building Michael came up to me and my husband and asked us if he could help us. I was interested in the verano that was on the showroom floor but I building Michael came up to me and my husband and asked us if he could help us. I was interested in the verano that was on the showroom floor but I really didn't need all the car had to offer,so michael took us to his office and started to explain the different options . I was very impress with the way he explained the options to me who didn't know alot about how things work. He took all my information that night and the next day he called me to let me know that I was approved. He told me to pick 2 colors that I would like, and he called me that evening and told me they had a Red one. He told me my car was comng from out of town. When the car came in and I went to pick it up Michael set in the car with me and went over everything about the car. He told me if I had any questions to call him anytime. Michael was a very good salesmen and I would send everyone who wants to buy a car to him. I am a very happy woman now with my new car. More

I had a wonderful experience. They helped me find a vehicle that I wanted in my price range & one that I will be happy with years from now. I have recommended my family & friends to Mr. Croom. vehicle that I wanted in my price range & one that I will be happy with years from now. I have recommended my family & friends to Mr. Croom. More

I had a great experience at Collection Buick/GMC. The sales people were polite without being the typical pushy dealers that i have dealt with in the past. They offered a tremendous vehicle and went out sales people were polite without being the typical pushy dealers that i have dealt with in the past. They offered a tremendous vehicle and went out of their way to make a managable payment. The only recommendation would be to speed up the closing/paperwork/financing process. It seems like we were waiting way too long. Otherwise, it was a great experience. More

Well the reason for work and service is the fact that I have not had the chance to use them. The rest of the people I came in contact with were all very nice and pleasent to work with. I would sent any o have not had the chance to use them. The rest of the people I came in contact with were all very nice and pleasent to work with. I would sent any of my friends there and feel they would be treated right. More

Very good service! I purchased a 2006 Escalade from Ethan and was very pleased with my entire experience. Thanks again! I would highly recommend this dealership!!! Ethan and was very pleased with my entire experience. Thanks again! I would highly recommend this dealership!!! More

I was very impressed with the service and kindness that was given to my wife and me by Mike. From the delivery of the car and his visit to explain all the features of our new car he went our of his way to was given to my wife and me by Mike. From the delivery of the car and his visit to explain all the features of our new car he went our of his way to help. It was a pleasure to do business with your dealership. More

Marney and Jim were both so helpful and made the process painless and easy. They made all the necessary phone calls and anticipated everything so that all that I needed to do was drive in, sign a few paper painless and easy. They made all the necessary phone calls and anticipated everything so that all that I needed to do was drive in, sign a few papers and drive out! More

I thought the service I received was exceptional. Everyone went out of their way to make sure you were taken care of. Very professeional and knowledgeable. I will definitely recommend this dealership Everyone went out of their way to make sure you were taken care of. Very professeional and knowledgeable. I will definitely recommend this dealership to anyone I know who needs a car. I do serve the public so I talk to a lot of people! More

I recently purchased a new vehicle and this was the easiest car purchase I have ever experienced. I was pleased with Beachwood GMC and would recommend it and their sales staff to others. easiest car purchase I have ever experienced. I was pleased with Beachwood GMC and would recommend it and their sales staff to others. More