Crestmont Buick GMC

Poor experience.. Started out great - found the perfect car for us within an hour. Filled out all the paperwork, left a deposit. The car was on another lot. 4 days late Started out great - found the perfect car for us within an hour. Filled out all the paperwork, left a deposit. The car was on another lot. 4 days later, received a call from the salesman - the car had been sold. Not sure why they would find this out 4 days later. We were very disappointed. They found another, more options, but turned out to be a great deal we were very excited about. He assured us the same experience would not happen again. But guess what? Next day - that car was sold as well. All this time, we were not looking elsewhere as we had purchased the auto for us - or so we thought. Who sells 2 cars in the same week, to the same person, only to have them sold out from under them? No one has reached out to us to review. This is a terrible way of doing business and poor treatment of customers. Filed a formal complaint with GMC - did not help much but made me feel better. Left an honest review on Facebook - they had it removed. More

Great Service For the second time, I have used Ethan Cutler to lease a new Buick. My first car was a Verano, with which is was very pleased. My second is the Rega For the second time, I have used Ethan Cutler to lease a new Buick. My first car was a Verano, with which is was very pleased. My second is the Regal that I am currently driving. The Regal is an outstanding car. Ethan is a proactive salesperson who knew my vehicle needs and did a great job matching me with the Regal. I have recommended friends to use his services. Great client services; great car. John More

Sales experience at collection Buick Great working with Ethan Cutler. He knew what I wanted and the transaction Simple and complete. I would recommend him and the Collection Buick ag Great working with Ethan Cutler. He knew what I wanted and the transaction Simple and complete. I would recommend him and the Collection Buick agency without reservation . More

Great customer service! Service department noted my concerns, addressed my questions and went beyond to assure my driving experience would be trouble free. Everyone in deale Service department noted my concerns, addressed my questions and went beyond to assure my driving experience would be trouble free. Everyone in dealership were very nice which I appreciated. More

Best Car Experience Ever Our salesman Sean Prude was awesome. He was very efficient in getting all of the paperwork and the sale closed without a lot tin around. He really ca Our salesman Sean Prude was awesome. He was very efficient in getting all of the paperwork and the sale closed without a lot tin around. He really cared about what would best fit our family and wasn't pushy. Sean made sure we had all of the bells and whistles that we wanted More

Caution, Beware, Danger!!! Beware!!! Please think twice before buying from Collection Buick/GMC of Beechwood. My elderly Father bought a new Buick from Collection Buick/GMC o Beware!!! Please think twice before buying from Collection Buick/GMC of Beechwood. My elderly Father bought a new Buick from Collection Buick/GMC of Beachwood and he was taken advantage of-- a victim of a paperwork scam. Here is what happened— warning it’s long but important for you to know! My elderly Father went to this dealer to buy a new Buick Lacrosse. Eventually a salesman found a car he liked and they began the paperwork. Luckily he was eligible for several rebates and soon they were signing multiple papers and he paid for the car in full with two checks (not enough in a single account to cover it, but more than enough with both.) He was then told that they were done, he could take his new car home and they would be sending copies of all the paperwork and title and such. My Father was sent home with only two papers from the dealer, #1 a receipt stating that two checks were received by the dealership (but not what they went for, or what he bought) and #2 an odometer disclosure statement for the new car. Fast forward a week. My Father is called and told that he owes $3500 and can not get the title or license plates and that ownership of the car “may” not be completely settled. Fast forward another week. My Father and a lawyer friend go to the dealer to straighten things out. What they find is that the motor vehicle purchase contract (Buick calls it a Buyer’s Order) is different. One of the rebates or discounts (which is a debit on the purchase price- and lowers the final price) has now become a “Less Initial Payment Cash Down” and that they have never received this initial cash down payment. Think about the logic of this. In buying a car outright, why would anyone need to put money down? Money down is for leases and loans. There was no lease or loan involved here. Why would anyone put money down for a car they were going to buy outright a few minutes later? The answer to this mystery is that it’s a scam. The deal/paperwork was altered after he’d already signed. Sadly, my Father trusted the dealer and believed them about leaving the paperwork behind. He fell for it and the lawyer confirmed that he had no legal standing because his signature was on the contract saying he had agreed to it. This dealer got $3500 richer using underhanded and unethical practices. Are my family, friends and neighbors angry? You bet! But we have no legal recourse. All we can do is try to warn others about this unethical Buick/GMC dealer. More

PLEASANT,FAIR AND HONEST THIS IS MY SECOND PERCHASE @ COLLECTION BUICK GMC I HAVE ONLY DEALT WITH ONE SALES REP WENT BACK TO TERRY, FRANKLY HONESTY AND FAIRNESS IS HARD TO FIN THIS IS MY SECOND PERCHASE @ COLLECTION BUICK GMC I HAVE ONLY DEALT WITH ONE SALES REP WENT BACK TO TERRY, FRANKLY HONESTY AND FAIRNESS IS HARD TO FIND I WOULD GLADLY RECOMMEND THIS DEALERSHIP More

Great car buying experience! Sean Prude was my salesperson at Collection. He brought the car to my house to make sure it would fit in my garage! Then...I went to the dealership Sean Prude was my salesperson at Collection. He brought the car to my house to make sure it would fit in my garage! Then...I went to the dealership 3 days later and bought the car. It was detailed while I filled out my paperwork. Sean was friendly, efficient and knowledgeable about my new car. The Finance manager was great too and was quick and didn't keep me too long. I appreciated that! I was very happy with my overall experience at Collection and would HIGHLY recommend Collection as a whole...and Collection Buick GMC and Sean to anyone who is in the market to buy a car! More

new car My first experience at Collection. I believe I got a fair deal and my sales rep Ethan Cutler was very knowledgeable and supportive of my decision. I w My first experience at Collection. I believe I got a fair deal and my sales rep Ethan Cutler was very knowledgeable and supportive of my decision. I would send any of my friends to him for help on a car at his dealership. My new Terrain is great. Struts65 More

Very Happy customer! I bought my 2015 GMC Terrain from Ethan Cutler at Collection Buick GMC of Cleveland and it was the best experience I ever had when purchasing a new ve I bought my 2015 GMC Terrain from Ethan Cutler at Collection Buick GMC of Cleveland and it was the best experience I ever had when purchasing a new vehicle. I highly recommend Collections and Ethan. Sincerly, Wendy Antopolsky More