Crestmont Buick GMC

Friendly honest integrity shines! Everyone did the right thing at all times Honest, accommodating, can-do attitude Everyone did the right thing at all times Honest, accommodating, can-do attitude More

I've experienced nothing more than a poor experience from Buick GMC of Beachwood. After exploring numerous options, I found myself interested in a pre-owned vehicle advertised by Buick GMC of Beachwood. Two Buick GMC of Beachwood. After exploring numerous options, I found myself interested in a pre-owned vehicle advertised by Buick GMC of Beachwood. Two unanswered vehicle inquiries from the Buick GMC of Beachwood website were not a surprise as I figured it was due to the weekend. The very next business day, several minutes after this dealership opened, I was eventually connected to a sales representative. I explained to this rep my interest in purchasing the pre-owned vehicle, provided all the necessary information, and requested a buyers order for my bank who had agreed to finance this vehicle. The sales rep was able to confirm the vehicle was still available. The rep even took pictures and forwarded them to me. It should be noted that I lived out of state so visiting the dealership prior to the issuance of a check from my bank was not an option. As the day continued, I maintained contact with the same sales representative. As you can imagine, closing an auto loan, especially from out of state took time but due to such an early start left me with plenty of time to travel to the dealership, test drive the car and complete the purchasing process. After later receiving a call from the bank, i received a check, negotiated a ride, and began my travel to the dealership. Soon after beginning my travel I contacted the rep to let him know of my status. I was advised to continue my travels to the dealership, however someone was currently test driving the vehicle. After already having knowledge of my anticipated endeavor as of early this morning, this news was a bit disheartening. The rep advised that he would call me back but insists that I continue driving. Approximately 25mins later now an hour into my travel, the rep contacted me back stating that the vehicle was still out being test driven by an interested customer. The rep further advised that he was unsure whether I should continue. I decided at this point to speak with a manager. I expressed to the manager that I was already an hour into my travels with a check to purchase the vehicle. I addition, I've already added the vehicle to my insurance as most dealers require. The manager advised that despite my preparation starting in the early hours of the morning, if the interested customers wanted to purchase the vehicle, he could not deny them. The manager offered me a gift card for the confusion. Serveral phone calls later, I learned that the interested customers did not purchase the vehicle. As you can imagine such confusion delayed my travel and expected arrival considering the dealership closing hours. I soon arrived at the dealership where I test drove and purchased the vehicle. I was advised during my signing that copies had to be mailed to me (I photographed what I signed) which I thought was weird. Days following my purchase, thinking that all troubles were left behind, I received a rude awakening. I took this vehicle in for a full inspection where it was discovered that several maintenance issues exist. These issues could not have been discovered from a brief test drive. In addition, I did not receive my documents. This and all of the above has completely ruined my overall car buying experience. Based on my experience, it would be my suggestion that this dealership is avoided until they can create a better experience for customers. I believe that any company can change, but must be willing. More

New 2019 Buick ENCORE After about a couple months of research I knew I wanted to purchase a new car before the end of the year. I've had my ol' Jeep Liberty for more then After about a couple months of research I knew I wanted to purchase a new car before the end of the year. I've had my ol' Jeep Liberty for more then 9 years and it was time for an upgrade and a trade in. After test driving the Encore I knew this was the vehicle I wanted. Everyone was really cordial and friendly including the owner. They gave me the best deal for a 2019 model then 2018 so yes, it made more sense to go with the later model. I have always dreaded the car buying experience but I went by myself (as a woman) and was able to get a deal the was sensible and reasonable. Victoria in finance gave some very valuable advice on the financing as well. I absolutely love my new ride! More

Exceptional Customer Service Once I made a decision, the process was seamless. Working with Yvonne Owens was a pleasure. Ms. Owens is knowledgeable and her positive demeanor is in Once I made a decision, the process was seamless. Working with Yvonne Owens was a pleasure. Ms. Owens is knowledgeable and her positive demeanor is infectious. What a gem GMC Beachwood has with such a genuinely kind salesperson. More

GMC Arcadia So far I have had exceptional, cordial experiences with Buick GMC Beachwood - from sales department, customer service, service department. Your relat So far I have had exceptional, cordial experiences with Buick GMC Beachwood - from sales department, customer service, service department. Your relationship with the customer is great, keep up the good work. Merry Christmas. More

Going from lease to owning! It has been a wonderful experience every time my mother and I visit this dealership. My mother insisted on owning the car she had leased from Yvonne It has been a wonderful experience every time my mother and I visit this dealership. My mother insisted on owning the car she had leased from Yvonne Owens. She did not want to trade it in for a new lease, no new car period. Yvonne was extremely understanding, accommodating and professional in her guidance and advice. She did not try to change my mothers mind; we are appreciative of the "no pressure" pitch at Bernie Mereno. Many thanks to YvonneO! More

GMC Terraine I found GMC to be truly exceptional. I was impressed with the people, and the quality and timeliness to respond. i started at a dealership a touch cl I found GMC to be truly exceptional. I was impressed with the people, and the quality and timeliness to respond. i started at a dealership a touch closer, however it took 4 days to just get a serious response. I highly recommend this Merino Dealership. More