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Crestmont Buick GMC
Beachwood, OH
350 Reviews
Receive The Crestmont Experience Today
Our team is committed to providing you with the highest standard of customer service. We look forward to meeting you and helping you find your dream car, truck, or SUV near Cleveland. If you're ready to get behind the wheel of a new or pre-owned vehicle, begin browsing our available inventory online and schedule a test drive in Beachwood today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 350 reviews
Verified Customer
February 14, 2024
I had a great experience and I would 100% recommend to friends and family to visit the team at Crestmont Buick!! friends and family to visit the team at Crestmont Buick!! More
by ms.dennis28
February 07, 2024
Was charged a heavy price just to slap on wiper blades. Auto parts stores do not even charge for that. THE NEXT DAY AFTER APPOINTMENT I RECEIVED A FLYER IN THE MAIL FROM BUICK FOR .... FREE WIPER BLADE INS Auto parts stores do not even charge for that. THE NEXT DAY AFTER APPOINTMENT I RECEIVED A FLYER IN THE MAIL FROM BUICK FOR .... FREE WIPER BLADE INSTALLATION. COME ON. Normally they run it thru the car wash but was told they couldn't do it. So no car wash. Last time before this visit service Dept lost our key. This was a major hassle. We like the car and the dealership but just being honest it hasn't been great service last couple trips. More
by shepherd.ohio
February 07, 2024
I told Hanna that I needed a new battery as mine was dead and had required a jump to start. When she gave me the pricing she told me there was a $45 charge to inspect the battery. I told her to skip the diag and had required a jump to start. When she gave me the pricing she told me there was a $45 charge to inspect the battery. I told her to skip the diagnostic and just put the battery in. She said the diagnostic was required but might be waived, which it was. When the car was ready I had to ask for the warranty information which she verbally gave me as 1 year. I would have appreciated some written information about the battery or info on where I could access it. Poor customer service. The 1 year warranty is ridiculous but has nothing to do with Hanna. More
by RPKING
Employees Worked With
Hanna
February 07, 2024
First time I used your service. Check in was not clear so I waited quite a while until someone happened by to direct me. Sims Buick was much more efficient. Also collecting my car a Check in was not clear so I waited quite a while until someone happened by to direct me. Sims Buick was much more efficient. Also collecting my car after service was not well done. More
by arlinenosse0
February 06, 2024
While the customer service was great I believe the process are higher than competitors as this is the highest I have ever paid for receiving this same service I received at a lower price at an alterna process are higher than competitors as this is the highest I have ever paid for receiving this same service I received at a lower price at an alternate GMC dealership. More
by mlcampbell
Employees Worked With
Craig (he was great and very helpful)
