Crestmont Buick GMC

Exceptional Customer Service Once I made a decision, the process was seamless. Working with Yvonne Owens was a pleasure. Ms. Owens is knowledgeable and her positive demeanor is in Once I made a decision, the process was seamless. Working with Yvonne Owens was a pleasure. Ms. Owens is knowledgeable and her positive demeanor is infectious. What a gem GMC Beachwood has with such a genuinely kind salesperson. More

GMC Arcadia So far I have had exceptional, cordial experiences with Buick GMC Beachwood - from sales department, customer service, service department. Your relat So far I have had exceptional, cordial experiences with Buick GMC Beachwood - from sales department, customer service, service department. Your relationship with the customer is great, keep up the good work. Merry Christmas. More

Going from lease to owning! It has been a wonderful experience every time my mother and I visit this dealership. My mother insisted on owning the car she had leased from Yvonne It has been a wonderful experience every time my mother and I visit this dealership. My mother insisted on owning the car she had leased from Yvonne Owens. She did not want to trade it in for a new lease, no new car period. Yvonne was extremely understanding, accommodating and professional in her guidance and advice. She did not try to change my mothers mind; we are appreciative of the "no pressure" pitch at Bernie Mereno. Many thanks to YvonneO! More

GMC Terraine I found GMC to be truly exceptional. I was impressed with the people, and the quality and timeliness to respond. i started at a dealership a touch cl I found GMC to be truly exceptional. I was impressed with the people, and the quality and timeliness to respond. i started at a dealership a touch closer, however it took 4 days to just get a serious response. I highly recommend this Merino Dealership. More

Purchase a van. My experience at the dealership was exceptional. I will return as a long long term customer. Basia Tanori exemplified excellent customer service. My experience at the dealership was exceptional. I will return as a long long term customer. Basia Tanori exemplified excellent customer service. Basia made every effort to ensure that all concerns and requests were properly addressed. More

A Real Pleasure dealing with Vickie Carrubba & Joe Shrader! This is our second purchase from this Dealership and both times we were satisfied. This time however, we were exceptionally satisfied. The vehicle I This is our second purchase from this Dealership and both times we were satisfied. This time however, we were exceptionally satisfied. The vehicle I was looking for was there on the lot and Joe was able to put together a great deal for me on a 2014 GMC Sierra. When I picked it up they had run the vehicle through their 172-point inspection and I now have my Certified GMC Vehicle. Joe is a great salesman and an asset to this company. Vickie spent a great deal of time going over the terms and the extended warranty options. She gave us copies of all of the paperwork, including the CarFax. She was a real pleasure to deal with and is a real asset to this company. More

My first vehicle!!!! This was my first car that I will have to pay a car note on. I walked in with little to no knowledge of purchasing a vehicle. Sean Prude made this exp This was my first car that I will have to pay a car note on. I walked in with little to no knowledge of purchasing a vehicle. Sean Prude made this expierence awesome. He gave me each detail until I understood. Sean answered all of my questions that I had and didn't have. Sean was very professional nice. I'm enjoying my new car to the fullest!!!!! More

Awesome Service! - Vicky Carrubba and Garey Burt Garey Burt and Victoria Carrubba exemplified great customer service from the start of sale to the finance closing. I am a satisfied customer with my Garey Burt and Victoria Carrubba exemplified great customer service from the start of sale to the finance closing. I am a satisfied customer with my 2017 Buick Encore (Black Cherry)! I already started referring friends and family! Thank you for a wonderful experience. More

Vicky is AMAZING! Vicky was AWESOME in helping me buy my Sierra. She worked hard to find me the best financing package out there. I would not have been able to afford m Vicky was AWESOME in helping me buy my Sierra. She worked hard to find me the best financing package out there. I would not have been able to afford my dream truck if it wasn't for her. She is a true professional and is as easy on the eyes and she is the wallet. Thank you Vicky! More

My car purchase experience I give Buick and Sean Prude the excellent rating because I was given great costumer service throughout my entire experience while buying through Buick I give Buick and Sean Prude the excellent rating because I was given great costumer service throughout my entire experience while buying through Buick in Beachwood. Initially I came to buy a car that was either a Honda or a Toyota, but was given the opportunity to see a car that Sean saw was a good fit for me, a 2016 Nissan Sentra SV. Although I was sure that I wanted a Toyota or a Honda, I was very pleased with the car that Sean had shown me. It only had roughly 250 miles and I was the first owner of it, which made me pretty excited. Not only was I able to purchase a really nice car, Sean also made sure that my interest rate was the lowest that I could be given, which helped me a lot with my monthly payments. Also, because I am in the military, I would have to get my car shipped to my next duty station, which is in Albuquerque, New Mexico. Sean made sure that I stayed in the loop with everything as far as my car shipment and where my car would be shipped before arriving to my next duty station. Not only was his hospitality great and refreshing, everyone that works at Buick in Beachwood were very friendly and always had a big smile on their faces and were eager to help! Even if that just meant finding Sean when I had questions that needed to be answered, or if they could answer it, they would answer it themselves. I would definitely recommend Buick to all of my family and friends and would love to purchase another vehicle from this chain in the near future. More