Crestmont Buick GMC

Purchased 2011 Buick Regal I bought a 2011Buick Regal turbo from Collection Buick of Beachwood about 3 months ago. It was an excellent experience I was looking to buy a seco I bought a 2011Buick Regal turbo from Collection Buick of Beachwood about 3 months ago. It was an excellent experience I was looking to buy a second car and searched online for Buick Regals for several months while in Florida. I found one at Beachwood that had the mileage, options, color, turbo, and price I was looking for. It was actually an outstanding price. I contacted Paul Tapie' at the dealership and he provided me all the info I asked for. He arranged to meet my wife and I as we returned to Michigan from our stay in Florida. He responded quickly to the email messages I sent. He had the car washed and waxed and ready for our inspection. Paul didn't like the way the trunk had been cleaned and had it re-done - after we bought the car! We met several people at the dealership, including Scott Newman, General Sales Manager, Michael Hardin and several others, and they were all very friendly and personable. After agreeing to buy the car, they sent us off to have lunch while they got the paperwork ready and made another key for us. That was very thoughtful. I have since received 3 follow-up calls asking about my new car. I have bought many cars in my life and I was very impressed with the Collection Buick dealership. Their culture is one of pleasing the customer. I would recommend them without reservation. More

Great new car; great sales experience We recently purchased a new Buick Verano from Collection. Our saleswoman Mary McHugh was just great: knowledgable, friendly, patient. It was a great e We recently purchased a new Buick Verano from Collection. Our saleswoman Mary McHugh was just great: knowledgable, friendly, patient. It was a great experience. Recommend! More

Terrible sales experience at this dealership I purchased a brand new 2013 Yukon Denali Hybrid from this dealership over 3 months ago and still do not have the title! They promised to mail it to I purchased a brand new 2013 Yukon Denali Hybrid from this dealership over 3 months ago and still do not have the title! They promised to mail it to me since I am out of state. First they told me to be patient, then they told me they'd look into it, then they told me there has been an "error". I have called GM Customer Care, which has been useless. No one seems to be trying to expedite the title and no one even calls me to give me updates. I can't get the truck inspected or pay taxes in my state. I actually think the truck was used, that they never had the title, and they sold it to me as a new truck and are trying to cover it up. I think this because it was dirty when I picked it up. I drove from out of state and did not realize how dirty it was until on my way home. The floor mats were stained with coffee or mud. They promised me a cargo mat and then told me once I got there they couldn't find one. Part of the rubber floor mats were missing. They did pay for me to have the truck cleaned locally after I complained. But they don't seem worried that they sold me a car (paid for in cash and trade in) without a title. All they cared about was whether I completed their customer survey and gave them all 5s. Since all other reviews of this dealership seem to be positive maybe they treat in-state customers better than out-of-state. I hope you have a better experience than I did. More

Best car buying experience ever! After visiting several other dealers, I finally found what I was looking for; fairness, professionalism, thoroughness in total car buying experience! After visiting several other dealers, I finally found what I was looking for; fairness, professionalism, thoroughness in total car buying experience! Felt so good, I had to go back twice. Purchased another vehicle for my wife the following week! More

Wonderful dealer! My husband and I recently bought a GMC Acadia Denali from Collection Buick GMC. We would recommend this dealer and our salesman, Kevin Weiss to anyon My husband and I recently bought a GMC Acadia Denali from Collection Buick GMC. We would recommend this dealer and our salesman, Kevin Weiss to anyone. He was professional, understood what we were looking for, matched the price we were trying to achieve by our online research, and finally followed up to ensure our satisfaction. All in all, it was top notch service and experience. I wouldn't go anywhere else. More

This dealership is amazing! Very personable salesmen and an awesome store manager Scott! These guys definitely take care of their customers in the best way an awesome store manager Scott! These guys definitely take care of their customers in the best way More

Marney Smith was easy to deal with, knowledgeable, professional, polite & friendly. We came out of the dealership excited about our new Buick Enclave. Thank you! professional, polite & friendly. We came out of the dealership excited about our new Buick Enclave. Thank you! More

This is the second Regal I have leased from this dealership. With me they are tops and I was treated terrifically by the Salesman Ethan Cutler. Anyone interested in a Buick go and see what they Ca dealership. With me they are tops and I was treated terrifically by the Salesman Ethan Cutler. Anyone interested in a Buick go and see what they Can do for you. Alvin Kitay More

I really enjoyed working with Ethan Cutler. Ethan's customer service skills were exemplary and the patience he depicted with my questions, helped me reach my decision to purchase the Buick Lacrosse. customer service skills were exemplary and the patience he depicted with my questions, helped me reach my decision to purchase the Buick Lacrosse. The atmosphere at Collection Buick GMC of Beachwood was warm and welcoming, the employees made me feel like they valued my business. Overall, my experience at Collection Buick GMC of Beachwood was a good one and the different tea selections were a plus. Sincerely, P. Berry More

I purchased a new GMC Acadia and spent a great deal of time with my salesman (multiple visits). Mike Petryshyn was a pleasure to work with he was patient and answered all my questions. I loved the fact time with my salesman (multiple visits). Mike Petryshyn was a pleasure to work with he was patient and answered all my questions. I loved the fact that he went to great lengths to find the vehicle I wanted and went himself to pick it up. I had a protective coating applied after I purchased the vehicle and the service department was also a pleasure to work with. I would highly recommend Mike and the Collection auto Group. More