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Crestmont Buick GMC
Beachwood, OH
351 Reviews
Receive The Crestmont Experience Today
Our team is committed to providing you with the highest standard of customer service. We look forward to meeting you and helping you find your dream car, truck, or SUV near Cleveland. If you're ready to get behind the wheel of a new or pre-owned vehicle, begin browsing our available inventory online and schedule a test drive in Beachwood today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 351 reviews
April 29, 2024
Great customer service! Was addressed as soon as I came in the door. I felt that I was special and wanted me to be satisfied Was addressed as soon as I came in the door. I felt that I was special and wanted me to be satisfied More
by twinladyv
Verified Customer
April 28, 2024
Chris Savoboda was my salesman, and Mario handled the finance part. They both provided excellent customer service. I would definitely recommend Crestmount Buick to anyone! finance part. They both provided excellent customer service. I would definitely recommend Crestmount Buick to anyone! More
by toninicole3
Employees Worked With
Chris Savoboda, Mario
April 26, 2024
The dealership was clean and pretty. I wouldn't work with Nate Hall again. He is rude, condescending and over all doesn't know how to handle a customer. He is in customer service, so he I wouldn't work with Nate Hall again. He is rude, condescending and over all doesn't know how to handle a customer. He is in customer service, so he should know better. When I was at the dealership the 1st time he told me that my trade wasn't worth (what data showed) to them. A day or two later tries to say he got more for my trade. I asked him why is it worth more now then when I was there before? He states honestly I have a quota at the end of this month and I am 2 deals away from that. Hopefully we can strike this deal today. He speaks to you as if he is superior to you. I explain to him that there is several fee that can be negotiated until pen hit the paper meaning everyone agrees with all terms and fees. I haven't put pen to paper, he tells me that all negotiations are over how are we moving forward? I do need to state that I do mass amount of research and I know what my rights are and how to make sure that not only the dealer is making money, that I am happy as well. Nate kept saying things like its just this amount more. Why is it ok for Nate as the sells rep say; that its only, but not ok as the consumer to say no that's not what I want? If I go through with this purchase I will not be finishing anything with Nate Hall. I am almost thinking to take my business else where with this type of treatment from Nate Hall. Please find someone with more experience on how to treat people. More
by JASTEWARD1988
Employees Worked With
Nate Hall
April 22, 2024
Gmc technician did oil change and rotated tires. Cleared check engine light. Had future appointment for check engine problem. Cleared during oil change. Thank you Cleared check engine light. Had future appointment for check engine problem. Cleared during oil change. Thank you More
by 3830may28
Employees Worked With
SHARON LEWIS, JOSHUA QUESENBERRY
April 19, 2024
I have been a customer for several years. Each and every time I have purchased/leased a vehicle, Yvonne, as well as the other staff, have ensured my buying experience was as easy as possible! Each and every time I have purchased/leased a vehicle, Yvonne, as well as the other staff, have ensured my buying experience was as easy as possible! More
by ladog36654
April 19, 2024
The experience was great! The members are helpful and friendly! This is my second lease, and I will return! The members are helpful and friendly! This is my second lease, and I will return! More
by lcrouther12
