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Crestmont Buick GMC
Beachwood, OH
351 Reviews
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Our team is committed to providing you with the highest standard of customer service. We look forward to meeting you and helping you find your dream car, truck, or SUV near Cleveland. If you're ready to get behind the wheel of a new or pre-owned vehicle, begin browsing our available inventory online and schedule a test drive in Beachwood today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 351 reviews
May 20, 2024
Very clean and customer friendly, but charged $35 more for an oil change than a neighboring dealership. for an oil change than a neighboring dealership. More
by mrcarlanwilliams
Verified Customer
May 19, 2024
My car was not cleaned ran through the car wash. While sitting there I overheard a conversation the service department person offered to run a system check on a customer's car. I had brought my ve While sitting there I overheard a conversation the service department person offered to run a system check on a customer's car. I had brought my vehicle in complaining of a noise and the person said it was normal More
by ALAHILLPJ
Employees Worked With
Service
May 17, 2024
Hello, I purchased my vehicle from the dealership. The sales part was excellent. The service is the lack of communication between the female service advisor, and the service manager is horrible and it The sales part was excellent. The service is the lack of communication between the female service advisor, and the service manager is horrible and it leaves the consumer feeling so uncomfortable and if the car is going to get the service it was brought there for More
by MATWILL1
Employees Worked With
Service advisor
May 14, 2024
It took a hour to reach anyone on the phone , all calls went to automation answering machine. When I finally got the answering machine then I made my appointment for service. Was scheduled on a TUESDAY fo went to automation answering machine. When I finally got the answering machine then I made my appointment for service. Was scheduled on a TUESDAY for service, however my car was not serviced until Friday. I had to call repeatedly and leave messages to receive any information. The the service manager gave me some outrageous estimate before he realized he had my car mixed up with some other car , I am a Buick customer have purchased 4 new Buicks in my lifetime. Love Buick cars always have had great service experiences . However Crestmont Buick GMC service experience was just Awful, POOR communication , UNPROFESSIONAL personnel. I am in the market to purchase a 5th new Buick and I will not even consider Crestmont Buick GMC because of the service. SERVICE means EVERYTHING!!!! Check my record I have purchased a Skylark new from Bill Lake Buick A Century from Cobbledick Buick a century from Bill Lake Buick and a2010 Buick LaCrosse from Steve Barry Buick . I do not recommend Crestmont Buick GMC to anyone !!!! More
by VIVIAN.PACE
Employees Worked With
Dan
May 14, 2024
Crestmont buick is fantastic! I have gone there for my last 2 vehicles and both times I felt welcome and at home! Nate is a great salesman who goes above and beyond in customer se I have gone there for my last 2 vehicles and both times I felt welcome and at home! Nate is a great salesman who goes above and beyond in customer service! More
by jessicasleasman
May 11, 2024
Look at my car at a timely pace. Service manager Hannah was great but had the experience of working with Dan also. Spoke to mechanic who also was very open about what was going on Service manager Hannah was great but had the experience of working with Dan also. Spoke to mechanic who also was very open about what was going on with my car More
by CAMPBELLDMONEY
Employees Worked With
Hannah
