Crest Volvo Cars - Service Center

This is my second Volvo purchased at this dealership. The sales experience was great. I recently had a service issue that is unusual for a Volvo. The dealership was able to resolve my problem to my acc The sales experience was great. I recently had a service issue that is unusual for a Volvo. The dealership was able to resolve my problem to my acceptance. Due to this, I felt it was only fair for me to redo the review since they went out of their way to keep me happy. More

Worked well with me on Price. Answered all my questions and concerns. Patient on scheduling appointment times. Day before capital Forth and managed to get me in more then once in a efficient manner! Profes and concerns. Patient on scheduling appointment times. Day before capital Forth and managed to get me in more then once in a efficient manner! Professional team:) More

This dealership is flat out pathetic. They screwed up the service work on my car. When I called, they were very slow to respond or correct. I contacted the GM, Pedro, and he did not even take the time the service work on my car. When I called, they were very slow to respond or correct. I contacted the GM, Pedro, and he did not even take the time to return phone calls. In my business, if I screw up with a customer, I apologize and I return their phone calls. Stay away from this dealership. Stay away from Volvo! More

Wife took 2008 S40 to Volvo of Dallas to have tires replaced and they recommended Good Year tires. They installed 4 new Good Year tires and did a total 4 wheel alignment and we were satisfied with the replaced and they recommended Good Year tires. They installed 4 new Good Year tires and did a total 4 wheel alignment and we were satisfied with the results until a year later. Was looking at the tires the other day and noticed hardly any tread left on both sides of the front tires. Took the car to Volvo of Dallas and dropped it off. Called back checking on warranty details and price and we are being told that there is no warranty on those tires and they also do not carry that tire anymore. I have never bought any tires that do not have a warranty especially a Good Year Tire and the total alignment that was done also should warranty the tires. They did not say anything was wrong with the car causing this problem and most likely they have checked this out so they could correct the problem if need be. They want to charge us $381.00 for two new tires. Obviously, they have stopped installing this type of tire because they do not last very long and we believe that they should at least be somewhat responsibe for part of the replacement cost and they are not willing to share the expense. We are going to pick up the car and have the tires replaced elsewhere and we are contacting Good Year about this situation. Very bad experience dealing with Volvo over the phone. We have used this dealership for many years and even when it was located in Plano. (Update), Just got the car back from NTB and they installed two new front tires and front and rear end alignment for around $300.00. They said the back tires were fine while Volvo was saying they needed to be replaced also (we didn't bother getting a price for rear tires from Volvo). I am wondering if Volvo of Dallas did the front end alignment correctly when they installed the entire set in the beginning? Volvo of Dallas has just lost a customer for life! More

Everything is great until you get your car back from service, and you find service done incorrectly, or done with the wrong parts. Every time I have taken my car here for repair I have had to take it ba service, and you find service done incorrectly, or done with the wrong parts. Every time I have taken my car here for repair I have had to take it back in because the wrong part has been used, or the item that needed fixed wasn't, and they replaced something else that didn't need replacing. My car has squeaks, and sticky doors do to service at Volvo of Dallas. I fear for the service that is done on parts that I can't see. Maybe it was done, maybe it wasn't no one knows because Volvo of Dallas has no quality control. More

Everything went wonderful. I had minor issues with my volvo and Donny took it in, had the repairs done within a few days... Looks and runs better than it did before i took it to him. Very helpful and cou volvo and Donny took it in, had the repairs done within a few days... Looks and runs better than it did before i took it to him. Very helpful and courteous towards all of my concerns. More

I bought a used 2008 Nissan Altima from this dealership six (6) weeks ago and it has been taken in for repairs three (3) times since. 1. First, I picked up the car in the afternoon, went to work and th six (6) weeks ago and it has been taken in for repairs three (3) times since. 1. First, I picked up the car in the afternoon, went to work and that night I got pulled over for a defective headlight. After I showed the purchase paperwork to the officer, he let me go. Volvo of Dallas replaced the headlight with no question. 2. Second, we discovered antifreeze all over the garage floor and, after filling the radiator, took it to the nearest Nissian dealer. They found the radiator fan inop, and after checking with the after market warranty I purchased through Volvo of Dallas, replaced the radiator fan. 3. Third, again antifreeze was discovered on the garage floor and I took the car back to the Nissan dealer. They found a crack in the radiator but this time the after market warranty did not cover the radiator so I had to pay for this out of pocket. I went to Volvo of Dallas to voice my concerns and was politely told that since I did not bring the car back to them and could not prove I had not caused the cracked radiator, there was nothing they could do. I found this somewhat insulting More

I love my Volvo and the expert service team at Volvo of Dallas. I know with their help, my car will last another 100K miles. They do a fantastic job of making sure I keep on my service schedule so that I Dallas. I know with their help, my car will last another 100K miles. They do a fantastic job of making sure I keep on my service schedule so that I get the most out of my car. I can't thank them enough! More

I purchased a Used Volvo from this Dealership 8/09 for a Daughter. The A/C compressor went out and I am happy to say the 'Team' at this dealership worked together to help repair this with the amount of mone Daughter. The A/C compressor went out and I am happy to say the 'Team' at this dealership worked together to help repair this with the amount of money I had budgeted for this! As a Woman of Faith, I can't say enough, I felt completely Blessed! This car will soon be traveling to Texas Tech where this Daughter has rec'd a Soccer Scholarship and I know her travels will be guided! I would def. recommend this dealership for anyone considering buying a car for a child or in need of a service repair! ~Well done Good and Faithful Servant! More

Volvo Dallas has been wonderful. Lyn Ford took care of my maint. and made the visit very easy. I have never been disappointed with this dealer. I can't say enough great things about them. I love my volvo too maint. and made the visit very easy. I have never been disappointed with this dealer. I can't say enough great things about them. I love my volvo too! Check them out. You won't be sorry. I have always been welcomed with a great attitude. I have also always been able to get a loaner car. Each time I take my car in for service they wash my car which also helps out a great deal. Oh I almost forgot they also have coupons for service and maint. which help with expenses. Who doesn't need to save money right? check it out :) More