Crest Volvo Cars - Service Center

Terrible place This dealership has been terrible the whole process...I purchased a 2016 XC90. I was told that the vehicle was in a hailstorm but was completely repai This dealership has been terrible the whole process...I purchased a 2016 XC90. I was told that the vehicle was in a hailstorm but was completely repaired. A few days later after I got the car I washed my car and looked on my roof and saw the terrible hail damage repair. I guess that was my bad for not checking on top of the roof of my SUV before buying the vehicle. I took my car in because I noticed an inside panel was misaligned causing a gap between the door and the window. When I got my car back I noticed they put a dent in my door trying to fix the panel. I took my car back for them to fix the dent. The manager of service John Kinheart told me they would keep my car for most of Saturday to repair. They didn't do any work on my car on Saturday because the dent repair people didn't work on that day. He failed to tell me that prior to me dropping my car off. I called him Sat, Mon and Tues and he would not return my call to let me know when my car would be ready. Additionally, I have an app on my phone that tells you if your car is unlocked and running. Monday night I happened to check my app and my car was sitting on their lot unlocked with the window down. My husband went to the lot at 10:45pm to go close my window because their was a big thunderstorm that was coming. He got to the car and rolled the window up right as the rain was starting. This dealership is careless and does not take care of your vehicle when it is in their care. More

The worst business and customer service experience...EVER! This dealer refused to produce a second key certified (XC60) because their records showed they produced one. It was $300 item on a $18K auto! This dealer refused to produce a second key certified (XC60) because their records showed they produced one. It was $300 item on a $18K auto! More

Never Again! Worst service department ever! We took our XC90 in for a check engine light and was promptly called to inform us the fuel pump needed replacement for Worst service department ever! We took our XC90 in for a check engine light and was promptly called to inform us the fuel pump needed replacement for $1400+. Upon discussion with both the service writer and the mechanic we determined that the fuel pump was working so well the engine was receiving too much gas. Now, according to them, a fuel pump is not a real pump, but we have never had a pump fail that worked too well. We pushed to have a fuel sensor replaced only, even though they warned us the car could essentially blow up if we didn't do the pump and amazingly enough the sensor was the problem. We then got the privilege to pay for their expertise and triple amount of time, over $500. When we arrived at the dealer to pick up our car the service writer would not even talk to us. Thanks Andrew for a job not well done! More

best ever I came for an oil change. Found out I needed more work and made an appointment for the next week. Got worried and went back the next day with no appo I came for an oil change. Found out I needed more work and made an appointment for the next week. Got worried and went back the next day with no appointment and was taken care of with no hassles. Good price also. Less than quote. More

I have not had a positive experience here EVER!!! I think there is some "profiling" that takes place here amongst the staff with certain patrons like myself. To me this place is one of the most unprofession there is some "profiling" that takes place here amongst the staff with certain patrons like myself. To me this place is one of the most unprofessional, unorganized and rudely pathetic luxury dealers I've ever encountered. Once my current issue is taken care of, I will not be returning and will have all of my Volvo needs met at another dealership. If you are reading this review, I strongly encourage you do the same. More