Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Crest Volvo Cars - Service Center
Frisco, TX
978 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
978 Reviews of Crest Volvo Cars - Service Center
Sort by
August 25, 2020
Staff is great specially service advisor and loan car reps. Signage needs to be more clear for entry and to exit from dealer ship . Thanks for reps. Signage needs to be more clear for entry and to exit from dealer ship . Thanks for More
by vijay rastogi
August 24, 2020
Original calls made into call center went days before I had to call back and get directly with the service department. Once I reached service directly, everything was great. Mark was very helpful, detailed had to call back and get directly with the service department. Once I reached service directly, everything was great. Mark was very helpful, detailed oriented and took care of everything we discussed. More
by Greg Peters
Employees Worked With
Mark
August 19, 2020
Excellent service and open early hours during the morning. Each to find and reach location on Hwy 121. Extremely nice waiting room with free hot coffee, tea, water and snacks. morning. Each to find and reach location on Hwy 121. Extremely nice waiting room with free hot coffee, tea, water and snacks. More
by Roadrunner6064
Employees Worked With
August 19, 2020
So far my needs has been met. I brought my vehicle as scheduled and was provided by a loaner. My experience went smooth. I had no complaints. scheduled and was provided by a loaner. My experience went smooth. I had no complaints. More
by adelggirl
Employees Worked With
Kristen McCullough
August 19, 2020
Great Customer Service! Excellent Communication through out any Service Process. Very Professional. I would absolutely recommend Crest Volvo. Mark Arebalo is A+ in the Service Dept. out any Service Process. Very Professional. I would absolutely recommend Crest Volvo. Mark Arebalo is A+ in the Service Dept. More
by Mlkperry
Employees Worked With
Mark Arebalo - Service Dept.
August 14, 2020
Love the new facility on 121. Keith Wiedmann has always taken great care as my service representative. Love Volvo, Have been driving Volvo’s since 1979. taken great care as my service representative. Love Volvo, Have been driving Volvo’s since 1979. More
by thisizlinda
August 13, 2020
The new location, in Frisco (again), is a welcome sight. We have been Crest loyal customers through three relocations. This is the best! Lyn Ford has always taken exceptional care of all of our (4) Volvos! We have been Crest loyal customers through three relocations. This is the best! Lyn Ford has always taken exceptional care of all of our (4) Volvos! Thank you to your service department for great customer care after the initial purchase!!! More
by Karen S.
August 13, 2020
Nice service personnel but i was asked for $199 for a fully inspection on noise diagnostics. Fixed something else and charged about $1200 to do INJECTION INTAKE SERVICE WITH THROTTLE BODY CLEANING. Recom fully inspection on noise diagnostics. Fixed something else and charged about $1200 to do INJECTION INTAKE SERVICE WITH THROTTLE BODY CLEANING. Recommended to change the timing belt said as maintain schedule due, but did not check AC belt ( a noise still there when AC was on and they could not find out a worn out AC belt which totally broke and fell down in a month later) , disappointed it! Would like to talk with top Mgt team to improve their technical team. More
by Upset customer
Employees Worked With
August 11, 2020
POOR CUSTOMER SERVICE Can't see to get anyone in service to return a call. Have left messages with reception and still no return call and this isn't the first time. Seems Can't see to get anyone in service to return a call. Have left messages with reception and still no return call and this isn't the first time. Seems every service advisor we get, they leave Crest. I was hoping when the dealership moved to Frisco things would change -- that hasn't happened yet. If I end having to take my vehicle to Sewell (where I have previously bought two vehicles) that is where I will buy my next Volvo not Crest. I truly don't believe asking for a return call is too much to ask. More
by TK
Employees Worked With
I have no name to mention, because they have left Crest and currently can't get a returned call
August 11, 2020
Scheduled Maintenance Getting in and out is pretty much painless. Best service center I have ever dealt with. My service rep is the best. Everyone is always will to help a Getting in and out is pretty much painless. Best service center I have ever dealt with. My service rep is the best. Everyone is always will to help answer questions. More
by b.a.nuber
Employees Worked With
Jordan Farmer
