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Crest Volvo Cars - Service Center
Frisco, TX
1,315 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,315 Reviews of Crest Volvo Cars - Service Center
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June 13, 2025
After I booked my appointment online I never received a email confirmation or text confirmation. I had to go back online and chat with someone to confirm the appointment. I gave my number and my name onli email confirmation or text confirmation. I had to go back online and chat with someone to confirm the appointment. I gave my number and my name online but your system kept changing it to my wife’s number. The car is in her name but I was making the appointment and needed the communication not her as she was out of town. Also when I pulled in and the lady started checking me in I was scolded when I told her the miles on the car which was 15k she said you should have brought it in around 10k. I had to explain to her that we leased this car from this dealership which was originally a loaner and it had 6k miles on it when we took ownership of it. I only got the maintenance message 2 weeks ago. I believe the car was serviced before we received it at 6k miles which made the next maintenance around 16k, every 10k miles, which is when I brought the car in for service. The service person should have know this from the service records and not harass me for not bringing it in sooner. I brought the car in within 2 weeks of when the “needs maintenance” alert came on. More
by GUDGEONDALLAS
Verified CustomerEmployees Worked With
June 12, 2025
This dealership is very professional and courteous. They kept me informed of the status of the maintenance. They kept me informed of the status of the maintenance. More
by OAJADOS
Employees Worked With
June 12, 2025
Jordan has been our service manager for years and he does a FANTASTIC job! Could not be happier with our service from Crest Volvo. Please pass along my thanks to the extended service team as well. From th a FANTASTIC job! Could not be happier with our service from Crest Volvo. Please pass along my thanks to the extended service team as well. From the loaner car support to the mechanics, they do a great job and make the process effortless. More
by KEMERICH0
Employees Worked With
June 11, 2025
Jasmin Umanzor was helpful and understanding when I explained we couldn't pick up my car but until Saturday. She was fast getting the paperwork ready for me. Karen was very nice bringing my car to the explained we couldn't pick up my car but until Saturday. She was fast getting the paperwork ready for me. Karen was very nice bringing my car to the front (and also when she picked us up at the dealership on April 25 to take us to the airport). After we left the dealership, I noticed that the driver side visor was falling in front of my face as it was before I brought it over to you to get it repaired. I personally asked Ally to have it fixed. She got in my car and saw the broken visor. It was not fixed. We lived almost 3 hours away from Frisco and it is very difficult for me to organize a trip to Crest Volvo having to leave my car with you to get this issue fixed, after you being aware of it and having plenty of time to take care of it. Yes, I am very disappointed and it's frustrating to drive and constantly have to lift the visor away from my forehead while driving! I do want to know how you're going to resolve this problem. More
by NORMA.PLS
June 11, 2025
Great service. Fast and friendly. The time they told me was exactly the time it took for my service. Fast and friendly. The time they told me was exactly the time it took for my service. More
by elinux
Employees Worked With
June 09, 2025
Crest has always been an excellent shopping experience. We are very happy with our car. We are very happy with our car. More
by kbonomo2528
Employees Worked With
June 08, 2025
Alley- was very helpful while my car was in for service. Also the lady who helped me with the loaner car provided great service. Also the lady who helped me with the loaner car provided great service. More
by CRAIGHWALKER
Employees Worked With
June 08, 2025
I do not know who Jeremi Chapman is, Caden Leggett sold us the car. He was personable, knowledgeable and not pushy. Max was also great to work with, he had the service fix a couple dings on our 2019 Vol us the car. He was personable, knowledgeable and not pushy. Max was also great to work with, he had the service fix a couple dings on our 2019 Volvo we are passing to our daughter. Caden gave me Ally's card to set up service for dings but she did not return my call. More
by CGOCKEL
June 08, 2025
Bryce was great, but there were issues with service and they keep causing issues with the tires when they don’t air them up to the specs on the tire. they keep causing issues with the tires when they don’t air them up to the specs on the tire. More
by miss_caity_13
