Crest Nissan

They talk a good game, but don't deliver We leased my vehicle from here (2015 Murano Platinum) and have taken it to them for maintenance for every scheduled service. Each time, they have lef We leased my vehicle from here (2015 Murano Platinum) and have taken it to them for maintenance for every scheduled service. Each time, they have left something either undone or not working! I live 30 minutes away and have to drive it over again to get the "mistake" fixed and take another hour or more out of my day for them to fix something that they messed up. This time I got the maintenance (3rd one) and they forgot to reset the maintenance reminders on the car, so the car always shows that I need maintenance! When I called to speak to the customer care person that helped me with the maintenance in the first place, he was not "available" and hasn't been for a week. When I told the person on the phone, she said, "I'm so sorry. Please hold and I'll get one of my mangers to speak with you." She then put me on hold and never came back to the phone. I held for 30 minutes! We chose this place because of the wonderful reputation that it supposedly had. They are very nice to talk to, but never do what they say they'll do! Time and time again, I've been disappointed by their service. I will definitely find another place to get my next vehicle!! More

Got exactly want I wanted! Wasn't looking to get a new car that day, but when showed my dream ride at the price I could afford it was a no brainer! Michael Fox worked with me t Wasn't looking to get a new car that day, but when showed my dream ride at the price I could afford it was a no brainer! Michael Fox worked with me to the end to get exactly what I was looking for. Super nice and friendly the whole way through. Thanks Mike for your hard work. If you're there in 3 years I'll be looking for you. More

Run FAR FAR AWAY! More than anything this dealership is a disappointment and does not honor their word nor the Berkshire Hathaway principles. We went in as buyers More than anything this dealership is a disappointment and does not honor their word nor the Berkshire Hathaway principles. We went in as buyers with great credit (Tier 1 rates) and fantastic debt to income ratio. I can walk into any dealership anywhere and buy what I want. These guys lost our deal over games they wanted to play instead of honoring their word (see photo). They claimed "no running back and forth games". I'm here to tell you that's a total lie. We had a total of 6+ people that would come out and try to play like the person before hadn't told them what we were willing to do when we put it in writing TWICE. I don't have patience or time for those games. This is DFW where there's hundreds of dealerships. When we were done - we had to ask SEVEN times to get our keys back to our vehicles. Seriously, seven xxxxxx times? That's absolutely unacceptable. Will never ever do business with them and you shouldn't either! More

The worst service imaginable I am sad to say I bought a vehicle from this dealership. The guys (not all) that work at this dealership are some of the most misleading, disrespectfu I am sad to say I bought a vehicle from this dealership. The guys (not all) that work at this dealership are some of the most misleading, disrespectful, people I have ever dealt with. If you're young, they won't think much of you and try to screw you as much as they can. With that being said, I can't imagine what they'd do to an old blind lady. This was service you would expect to have when dining at a restaurant ran by Al Qaeda. More

A very deceitful place a bunch of xxxxx liars Crest Nissan wow where to start the worst experience of my life, me and my wife decided to purchase another car so we went to crest Nissan from xxxx a Crest Nissan wow where to start the worst experience of my life, me and my wife decided to purchase another car so we went to crest Nissan from xxxx and we picked out the vehicle that my wife likes we came to an agreement and signed bogus papers Buyer beware CrestNissan from xxxx this particular dealership are all xxxxx and cons they manipulate all paperwork will give you a car that you like just so they can ask you to bring the car back after 14 days Our sales man was Henry venture horrible person no backbone whatsoever then he introduced us to the finance manager which his name is Alonzo Washington another con person gave us bogus contract put us in another car that my wife did not like we kept the second car for 11 days and then Keith the Director finance manager calls us back again and says the deal was changed we need to bring the car back and re-sign the contract again it was so horrible my wife didn't understand it and she was so upset about the whole deal so we decided to take the car back the second car that they pushed on us that we did not like and told them that they can keep it we will never do business with this company again we went to a place off 635 and Welch by the name of Clay Clooney oh my God these people treated us with respect and like family they made the process so easy we went there and looked at a brand-new 2017 Nissan Maxima fully loaded and they gave us an outstanding deal we were out the door within 2 1/2 hours I wish more car dealerships can learn a little bit from this company Clay Clooney Nissan is the Best in Texas ask for Edgar I promise you will Be very happy.... More

Great Customer Service FROM Sales Manager They took care of our concerns during the negotiation process. Sales Manager Andre Moore worked out the deal that we somewhat wanted to achieve. Wife' They took care of our concerns during the negotiation process. Sales Manager Andre Moore worked out the deal that we somewhat wanted to achieve. Wife's experience was great! More

You did it again The Staff is great!!! My sales rep Robert M. was very helpful. He exceeded my expectation, everyone is loving my new car. Thank you Nissan you d The Staff is great!!! My sales rep Robert M. was very helpful. He exceeded my expectation, everyone is loving my new car. Thank you Nissan you did it again!!! More

Friendly & Helpful I contacted them via phone & talked to a salesman, Robert M. told him what I was looking for, verified the online price. Great guy and very helpful! I contacted them via phone & talked to a salesman, Robert M. told him what I was looking for, verified the online price. Great guy and very helpful! Tony in Finance was also great to work with. More

They do not need your business Update 09/16/2016:- After below review was published, Customer Loyalty Manager and General Manager at Crest Nissan reached out to us and refunded 44 Update 09/16/2016:- After below review was published, Customer Loyalty Manager and General Manager at Crest Nissan reached out to us and refunded 449.98 charged in options. ----------------------------------------------------------------------- They did not act like they needed my business, apathy at all levels. This was an email I sent to the GM regarding the worst sales experience I had with a dealership. No Response too. ----------------------------------------------------------------------- Hello Tony, I was looking forward to giving you this feedback. I was there yesterday at Crest Nissan with my husband to do lease buy back of a Nissan Leaf. It was the single most unpleasant car buying experience we had. None of your team members made us feel welcome. We came there at 12:30 with an appointment and it was 4 PM before I was able to get out. May be your team is not familiar with the buy back process, but that is no excuse to treat a customer who is trying to do business with you like you do not want the business. We waited the first 2 hours for your team to even confirm that you will honor the discount NMAC was offering for buy back. Then we were given a quote that had almost 900$ added on to the sale price vaguely described as "options". When that was questioned (2 times), it came down to 399$. While we were waiting, my husband went over to service department to ask if Leaf had any open recalls. They said "to even talk, you need an appointment". It was very disheartening to see the apathy at all levels. Your sales team made it sound like it was the customers fault that we were getting a discount on the sales price! At the end of it, for the supposed car sale, even after asked, there was nothing done to clean the car, even though there was make ready form which was ignored. I am sorry to say that Crest Nissan did not meet our expectations in this transaction. More

Benny Rad is an excellent salesman. I find purchasing a new vehicle can be very stressful. Benny Rad was my salesman and he was very patient and understanding throughout the process. He I find purchasing a new vehicle can be very stressful. Benny Rad was my salesman and he was very patient and understanding throughout the process. He is an excellent salesman. Justin Elliot was also patient and understanding with the financing. I am happy with my Nissan Murano and would recommend Crest Nissan to my friends. More