Crest Nissan
Frisco, TX
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Selling defective products The transmissions on 2012- 2017 Sentra, rogues have a faulty transmission design that fail 2- 4 years in. The warranty is only for 60 000 miles. So yo The transmissions on 2012- 2017 Sentra, rogues have a faulty transmission design that fail 2- 4 years in. The warranty is only for 60 000 miles. So you will be left with a 4 -6 thousand dollar problem. Multiple class action suits have been filed. More
Please read before going in! We have purchased 3 vehicles from this dealership. Our latest was a certified pre-owned Maxima. There were a couple of items I had issues with, mostly We have purchased 3 vehicles from this dealership. Our latest was a certified pre-owned Maxima. There were a couple of items I had issues with, mostly minor items. They were very attentive to my issues and did everything they could to ensure we were happy with our purchase. As of now we are happy. With this vehicle and this dealership. More
Check the YELP reviews for the truth STAY AWAY...Terrible experience and lackluster customer service all around!! I know that my situation was not easy, but you can tell a lot about a dea STAY AWAY...Terrible experience and lackluster customer service all around!! I know that my situation was not easy, but you can tell a lot about a dealership in the way that things are handled. If I ask to see/test-drive various vehicles- please let me see/test-drive them! Don't pigeonhole me into a vehicle that I don't really want, and when I concede - you don't even have the keys for me to do so. You offer me water only after I mention it and the red carpet treatment was not rolled out to for me because I don't have tons of money. Yet, I hear other customers being offered water as soon as they sit down. The little things mean everything. Then, I ask you to match what has been offered from another dealership on my trade in yet you tell me that it will only bring my payment down 18 bucks or so. Guess what- I need those 18 bucks and it would have been nice to get them!! Maybe I was being given the run around because I am a woman. Who knows?? I purchased from here before when I knew a salesman and the experience was TOTALLY different. I will not be returning here again!! More
Worst ever Bait and switch. Less car for more money. After market leather, which you have to pay extra for, sucks and interferes with the heated seats don't hav Bait and switch. Less car for more money. After market leather, which you have to pay extra for, sucks and interferes with the heated seats don't have after market leather added. It does not give you the same experience. I made a big mistake. Please go somewhere else. More
Carlos was great. Carols was great. No pressure. Easy to talk to. Knowledgeable and if he didn't know the answer he found someone who did. The sale was quick and ea Carols was great. No pressure. Easy to talk to. Knowledgeable and if he didn't know the answer he found someone who did. The sale was quick and easy. Highly recommended. More
Great salesman I had a tremendous experience dealing with Carlos Robles and the whole Nisson team. I would recommend anyone looking for a car to contact Carlos Roble I had a tremendous experience dealing with Carlos Robles and the whole Nisson team. I would recommend anyone looking for a car to contact Carlos Robles More
Excellent Customer service Everyone is extremely professional. Carlos Robles, the salesman who helped me throughout the whole process was very knowledgeable and considerate of Everyone is extremely professional. Carlos Robles, the salesman who helped me throughout the whole process was very knowledgeable and considerate of my time . I was in and out of the dealership in a timely manner. Carlos went above and beyond to make sure I was being taken care of. I leased a Rogue and this has been my best car buying experience ever ! They followed up with me a few times after to make sure I was satisfied with my purchase and made sure all my questions were answered. Definitely will be back to see Carlos when my lease is up ! More
Helpful, polite, and friendly! Wonderful service from the entire team! Carlos was especially helpful and had wonderful customer service. Dreaded car shopping but it was certainly ma Wonderful service from the entire team! Carlos was especially helpful and had wonderful customer service. Dreaded car shopping but it was certainly made easy here! More
Wost Dealership ever Yesterday I went to Crest Nissan Dealer ship and we agreed over the phone/ texting the car price. By the time I showed up their the sale guy Cole com Yesterday I went to Crest Nissan Dealer ship and we agreed over the phone/ texting the car price. By the time I showed up their the sale guy Cole completely deny the rate which we already agreed. At the top he showed him self that he is way smatter than any client. When I requested them to call the manger and he showed up with the same attitude ever worse. I found these people doesn't care about you time and money all the focus about their commission. I stepped out from the dealership and even they used some misbehave comments on me. Be advise to all to make you homework first to get this dealership. Bcuz all the need commission and doesn't care about you money or time. Be aware. More
Service center awful customer service Brought in our mustang to get serviced, after Fenton Nissan confirmed (this is where we bought it from) that we can bring it to any Nissan regardless Brought in our mustang to get serviced, after Fenton Nissan confirmed (this is where we bought it from) that we can bring it to any Nissan regardless of make. they did not want to help us when we arrived. Manager would not speak to us directly only through associate even though he was standing 2 feet away. Asked if we had maintenance package and I said we should and they didn’t bother looking in system since it was a diff dealership. Car was only theee months old and just wanted it serviced by the date they recommended. told us bring it to ford and gave us our keys back. More