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Crest Nissan

Frisco, TX

4.7
1,225 Reviews

6600 State Highway 121

Frisco, TX

75034

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Showing 1,225 reviews

February 22, 2019

Selling defective products The transmissions on 2012- 2017 Sentra, rogues have a faulty transmission design that fail 2- 4 years in. The warranty is only for 60 000 miles. So yo More

by Max
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Na
Feb 25, 2019 -

Crest Nissan responded

Hello Max, thank you for your feedback. We’re very sorry you and your wife are experiencing issues with your vehicle. I would like to speak with you about your concerns and see if there’s anything we can do to address them at our service department. Please reach out to me, Janna Ballard, Customer Loyalty Manager, at 469-452-2945 or email at Loyaltydirector@crestnissan.com.

February 20, 2019

Please read before going in! We have purchased 3 vehicles from this dealership. Our latest was a certified pre-owned Maxima. There were a couple of items I had issues with, mostly More

by Christx0277
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jett, Janna, Billy
Feb 22, 2019 -

Crest Nissan responded

Hi, Chris. I am so sorry to hear that you are not satisfied with your experience here at Crest Nissan. I would like to speak with you about your concerns and see if there’s anything we can do to address them. Please reach out to me, Janna Ballard, Customer Loyalty Manager, at 469-452-2945 or email at Loyaltydirector@crestnissan.com.

January 02, 2019

Check the YELP reviews for the truth STAY AWAY...Terrible experience and lackluster customer service all around!! I know that my situation was not easy, but you can tell a lot about a dea More

by MadCarGirl729
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Carlos, Brandon
Jan 21, 2019 -

Crest Nissan responded

Hello, we take customer satisfaction very seriously here at Crest Nissan, and we’d love to hear more about your experience. Please reach out me, Janna Ballard, Customer Loyalty Manager, at 469-452-2945 or email at Loyaltydirector@crestnissan.com.

December 28, 2018

Worst ever Bait and switch. Less car for more money. After market leather, which you have to pay extra for, sucks and interferes with the heated seats don't hav More

by Unhappy with crest nisssn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rob
Jan 21, 2019 -

Crest Nissan responded

Hello, we take customer satisfaction very seriously here at Crest Nissan, and we’d love to hear more about your experience. Please reach out me, Janna Ballard, Customer Loyalty Manager, at 469-452-2945 or email at Loyaltydirector@crestnissan.com.

July 19, 2018

Carlos was great. Carols was great. No pressure. Easy to talk to. Knowledgeable and if he didn't know the answer he found someone who did. The sale was quick and ea More

by Tallon24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David-sales manager & James Brown- finance
Oct 08, 2018 -

Crest Nissan responded

Glad you had a great experience. Please let us know if we can help you with anything in the future. – Janna Ballard, Customer Loyalty Manager

Oct 08, 2018 -

Crest Nissan responded

Glad you had a great experience. Please let us know if we can help you with anything in the future. – Janna Ballard, Customer Loyalty Manager

July 13, 2018

Great salesman I had a tremendous experience dealing with Carlos Robles and the whole Nisson team. I would recommend anyone looking for a car to contact Carlos Roble More

by M, Glen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos Robles
Oct 08, 2018 -

Crest Nissan responded

Glad you had a great experience. Please let us know if we can help you with anything in the future. – Janna Ballard, Customer Loyalty Manager

July 11, 2018

Excellent Customer service Everyone is extremely professional. Carlos Robles, the salesman who helped me throughout the whole process was very knowledgeable and considerate of More

by desireeb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos Robles
Oct 08, 2018 -

Crest Nissan responded

Glad you had a great experience. Please let us know if we can help you with anything in the future. – Janna Ballard, Customer Loyalty Manager

July 11, 2018

Helpful, polite, and friendly! Wonderful service from the entire team! Carlos was especially helpful and had wonderful customer service. Dreaded car shopping but it was certainly ma More

by Pitaluver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robb and Carlos
Oct 08, 2018 -

Crest Nissan responded

Glad you had a great experience. Please let us know if we can help you with anything in the future. – Janna Ballard, Customer Loyalty Manager

June 06, 2018

Wost Dealership ever Yesterday I went to Crest Nissan Dealer ship and we agreed over the phone/ texting the car price. By the time I showed up their the sale guy Cole com More

by Khumgee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Cole
Oct 08, 2018 -

Crest Nissan responded

Glad you had a great experience. Please let us know if we can help you with anything in the future. – Janna Ballard, Customer Loyalty Manager

May 13, 2018

Service center awful customer service Brought in our mustang to get serviced, after Fenton Nissan confirmed (this is where we bought it from) that we can bring it to any Nissan regardless More

by Nothanks
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Unknown
Oct 08, 2018 -

Crest Nissan responded

Glad you had a great experience. Please let us know if we can help you with anything in the future. – Janna Ballard, Customer Loyalty Manager

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