Crest Lincoln - Service Center

Amazing The experience was amazing. I received a loaner and when my car service was completed within a day. Very good hospitality was top notch! They even cle The experience was amazing. I received a loaner and when my car service was completed within a day. Very good hospitality was top notch! They even cleaned my car. First time being there won't be my last. More

First service First class service. Car was returned in pristine condition. Explanation of the qualities of Black Label service was confirmed. Great follow up by Sha First class service. Car was returned in pristine condition. Explanation of the qualities of Black Label service was confirmed. Great follow up by Shannon Orlando. More

Dealeship is fine - Vehicle is no longer luxury. The service department did a very good job but the vehicle (2017 MKZ Black Label) does not blow A/C in the direction to sufficiently cool ventilates The service department did a very good job but the vehicle (2017 MKZ Black Label) does not blow A/C in the direction to sufficiently cool ventilates seats, navigation system no longer sorts favorites in alphabetical order and driver seat no longer moves all the way back when exiting vehicle. Lincoln engineers need to go back to school and more importantly listen to customers (customers like me). I might be looking elsewhere when my lease runs out. For a vehicle with a MSRP of $59k I am less than pleased. This is my 6th Lincoln but might very well be my last. More

Horrible service department- incompetent technicians Repeat repairs for the same issues over the past 2 yrs and 25K in warranty costs later, we're still struggling with the same issues on my MKS. If anyt Repeat repairs for the same issues over the past 2 yrs and 25K in warranty costs later, we're still struggling with the same issues on my MKS. If anything, poor workmanship has induced additional issues along the way. For example, grinding noise from the front driveline after PTU replacement and according to the dealership, the noise is due to a bent wheel (which is in the rear). Lost power steering on the freeway because the FEAD belt came off from repeat oil leaks and they claimed it was replaced but warranty shows incorrect part numbers. Lack if power due to wastegate reg solenoid pressure line blowing off from charge tube. Instead of diagnosing root cause, they put a hose clamp on it without eleven replacing the 50 cent line which was saturated with oil. It lasted a week. These are just a few examples... Two incompetent service advisors (except for assistant SM Jim), incompetent techs and service manager Robert who didn't even show the common courtesy of returning my call after dealing with his extremely poor department performances, I'm done with Crest. More

DO NOT go here for service! DO NOT take your vehicle in to be serviced here. They will fix one thing and break another and then try and make you pay for it. They fixed my ac comp DO NOT take your vehicle in to be serviced here. They will fix one thing and break another and then try and make you pay for it. They fixed my ac compressor clutch and then cut the transmission cooler lines in the process and won’t own up to. It wasn’t leaking all over your floor when I brought it in and you guys had it running but no puddles. There was no mention of a leak when you guys texted me telling me when you had an estimate of what the problem was and cost. Then over 4 hours later the service advisor texted us to call them ASAP and that’s when they mentioned about a leak that was pooling up into a puddle. More

Service and Staff I have purchased (2) vehicles from Crest Lincoln Mercury from Sales person @'that time was Leroy best service ever, staff is friendly and professional I have purchased (2) vehicles from Crest Lincoln Mercury from Sales person @'that time was Leroy best service ever, staff is friendly and professional. I would purchase a vehicle from this dealership again when I start look for my (3rd) vehicle. More

Great service, great people, always ready to help Service is always great, give me a loaner, call as soon as its done. Explain what was done, ask if anything else needs to be done. Or if anything is Service is always great, give me a loaner, call as soon as its done. Explain what was done, ask if anything else needs to be done. Or if anything is not working properly. More

Avoid Crest Lincoln at all costs! Not only is the service manager rude (as other reviews attest to), the service advisor is worse. He is extremely condescending; and good luck on finishing a sentence as he manager rude (as other reviews attest to), the service advisor is worse. He is extremely condescending; and good luck on finishing a sentence as he interrupts you constantly. I actually called him out on it and he didn't care. Any problems you have with their service to your car will be turned around so that it's your fault. I had such a lack of confidence with their service that I took my car to another Ford mechanic to have checked out. Sure enough, he found a problem in how they put the engine cover on (was pinching the radiator hose) and Crest said I had a transmission fluid leak (wanted $510 to fix) - guess what? - NO fluid leaks anywhere. Find another dealer to go to! My want to rethink about purchasing a Lincoln also. My 6 yr old, 89K Navigator needed the engine replaced because a part INSIDE the engine broke off and damaged the piston. Lincoln contributed $1600 toward the $6200 bill for the new engine - I expected more from a Ford truck engine than 89K miles! More

two times i brought my 2011 town car in for service and both times they found no problem at this time!!!! 1st time was the a/c not blowing cold & they found no problem but when I got to florida and brought both times they found no problem at this time!!!! 1st time was the a/c not blowing cold & they found no problem but when I got to florida and brought it to service they found a leaky vaporizer and replaced it!!! Now when I brought it in for the a/c vent not blowing equally, rough&knocking cold starts after being parked for a couple of days, the engine light came on and they said it's normal to have a misfire and NO PROBLEM FOUND!!! NOW I NEED TO FIND A DIFFERENT DEALER FOR MY WARRANTEE SERVICE !!!! P.S. ONLY 25,000 Miles & I've had Lincoln Town Cars since 1993 !!! More

I went to Crest Lincoln for the purchase of a used Lincoln MKX because after searching online state wide as well as some dealerships in Ohio, Crest Lincoln had by far the best deals on the used MKXS. Lincoln MKX because after searching online state wide as well as some dealerships in Ohio, Crest Lincoln had by far the best deals on the used MKXS. I made my initial purchase of an 08' Mkx on March 1,12. On March 17, 12 I was hit head on and the vehicle was a total loss. I called Shawn Johnson the salesman who sold me my first X and told him what happened and I told him as soon as I could make another purchase I would be back to get another X. He told me he could get me what I wanted when I was ready, yet because of the low mileage and QUALITY of my initial purchase, I was nervous that he wouldnt be able to get me as good of a deal as I had the first time. What did he do? Wow, later that SAME day he called me and told me he had another vehicle in that was almost the same thing that I had before. Low miles and all. Not only that, although the 2nd vehicle I looked at was an 07' I liked it better than the one I had before! Once again, NOT ONLY THAT, the vehicle had better features AND it was $$$$ less than the first one ! YAY! So here I am one week later , after the accident ready to go pick up another vehicle . I am telling everyone I know that when they are ready to purchase another vehicle, especially used or PREOWNED CERTIFIED vehicle to GO TO CREST LINCOLN FIRST. I live in Ypsilanti and it is so worth the trip . Shawn Johnson has been my salesperson , but I have every confidence that all of them are just as great! More