Crest Lincoln - Service Center

Unprofessional Customer Service I have been a loyal customer with Lincoln for several years, leasing 5 vehicles over this course of time. I am a residence of Macomb county and have h I have been a loyal customer with Lincoln for several years, leasing 5 vehicles over this course of time. I am a residence of Macomb county and have had HORRIBLE experiences with CREST LINOCLN on several occasions. This last time has me livid! From my understanding, Lincoln as a organization, allows the customer to return their leased vehicles to any Lincoln dealership unless the dealership is unable to accommodate. I totally understand. Today, December 2, 2019, I walked into the CREST LINCOLN dealership to turn in my leased vehicle and as the customer service rep proceeded to assist me after asking a few valid questions, "someone" intruded in our business to tell me, "we do not accept vehicle turn ins unless you purchased from this dealership". I kept my cool and walked out. I called EVERY customer relations rep under the sun to complain about the LIE I was told about returning my leased vehicle. I will NEVER lease nor buy a Lincoln ever again in my life! Lincoln has lost a loyal customer! I should not have to drive around to different cities to find a dealership to take my car! Yes, I can take it back to where I leased it from but that's besides the point. If policies are in place to accommodate the customer then so be it! I will be taking this further! More

My experience at Crest Lincoln. Every area weither it be sales fiance, cashier, or service. We concerned if you needed more infomation or help and were going to assist in your though Every area weither it be sales fiance, cashier, or service. We concerned if you needed more infomation or help and were going to assist in your thoughts or needs. More

Oil change I had an appointment and they took me right in. I was out of there in about 45 minutes. They have a comfortable waiting room with a nice assortments I had an appointment and they took me right in. I was out of there in about 45 minutes. They have a comfortable waiting room with a nice assortments of refreshments. More

Disappointed Crest Lincoln is my service dealer because of the location. It is closer than the other Lincoln dealers in the area. However too many times I've had t Crest Lincoln is my service dealer because of the location. It is closer than the other Lincoln dealers in the area. However too many times I've had to return because something wasn't done properly. More

Oil Cange Had first oil change on this vehicle at the dealer. Had an appointment and they got me right in. Waiting room is spacious with snacks coffee and TV. Had first oil change on this vehicle at the dealer. Had an appointment and they got me right in. Waiting room is spacious with snacks coffee and TV. Car was washed and returned to me in about 45 minutes. Very happy with this dealership and previous experiences here. More

Poor Service Center I made an appointment online almost 3 weeks before I arrived for service and said I needed a loaner car. I arrived before they opened at 7:30AM, when I made an appointment online almost 3 weeks before I arrived for service and said I needed a loaner car. I arrived before they opened at 7:30AM, when they let me in they told me that they did not have the parts to fix my car. After I got upset, they said they could use the parts from another car that was not due for a few more days. Then I asked if they could check out an error on my dashboard and he said they did not have time that day. Which I was ok with since I asked for a loaner car, but then he told me they had no loaner cars available for about a week. I told them to just fix the original problem and they drove me to work. When I called to get a ride back to pick up my car they told me that the shuttle driver had to leave early and they could not pick me up, so I Ubered back to the dealer. When I got my car there were two scratches on the interior and the manager told me there is no way his guys could have done that. If you look in my car it is mint inside, looks brand new besides the two scratches now. I will never go back here for service again More

Road Trip This dealership has always been wonderful, service has been great. We have been coming here for at least 12yrs..Our son now goes here for his Lincoln. This dealership has always been wonderful, service has been great. We have been coming here for at least 12yrs..Our son now goes here for his Lincoln. More

Pleasantly Pleased I bought my SUV from Creast and have had to have it in for service several times and have always been taken care of. I sent my son there and you all p I bought my SUV from Creast and have had to have it in for service several times and have always been taken care of. I sent my son there and you all put him in a beautiful used car, he’s so happy. I’ve even had friends from work come to you all for service. More

Always Happy Service is excellent and fast. Waiting area is very comfortable. There is variety of options to drink and snack on. Everyone is professional and fr Service is excellent and fast. Waiting area is very comfortable. There is variety of options to drink and snack on. Everyone is professional and friendly. More

Vehicle service Lincoln Crest is the best customer service I've ever received. They get to know you, explain everything and very friendly. I wouldn't go anywhere else Lincoln Crest is the best customer service I've ever received. They get to know you, explain everything and very friendly. I wouldn't go anywhere else More