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Crest Lincoln
Sterling Heights, MI
283 Reviews
Crest Lincoln is proud to serve as a reliable spot for drivers in Sterling Heights, Warren, and Center Line, Michigan, to depend on.
Whether you're seeking your next Lincoln, want some financing help, or are interested in maintaining a ride you already have, we're ready to help you out. Our team is in the business of catering to the needs of local drivers like you through our valuable customer service.
Learn all about us and how our team is qualified to help you with your automotive needs through our excellent customer service and valuable amenities.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 283 reviews
July 01, 2008
My husband and I went to Crest Lincoln Mercury to lease a 2008 Lincoln MKZ on Saturday, June 28. After test driving the desired vehicle, our sales consultant, Joy Perry, worked up a deal that was accepted by 2008 Lincoln MKZ on Saturday, June 28. After test driving the desired vehicle, our sales consultant, Joy Perry, worked up a deal that was accepted by us and the sales manager. An out-the-door- price was quoted and an appointment to take delivery on the vehicle was made for the following Monday, June 30, at 4:30pm. We received a call from our sales consultant at approximately 12:00 on Monday, June 30, with the news that she had accidentally calculated the lease mileage for 10,500 miles, not the 12,000 miles that we agreed upon during our previous meeting. She was, however, able to grant us the 12,000 miles at a slight increase of our agreed upon price. We accepted the increase and arrived promptly at 4:30 to take delivery of our new vehicle. As we proceeded to sign the paperwork, we were told that our monthly payment had risen $30 due to a sales tax that was never quoted in our out-the -door price. An out-the-door price meaning that all taxes and fees are included in the agreed upon price. Crest Lincoln Mercury, the Sales Manager, nor Joy Perry, the sales consultant made any attempt to offer a solution to the discrepancy in the pricing of the monthly lease payment. The deal became null and void when we expressed our dissatisfaction with sudden increase in price from the actual price we were quoted and agreed upon. Due to the lack of customer service from all parties involved with Crest Lincoln Mercury, we are not recommending them for any Lincoln and Mercury purchases in the future. More
by Jenkins28
Employees Worked With
Joy Perry
June 22, 2007
I was interested in a Mountaineer and an MKZ. I was quoted pricing over the phone based on all of the necessary information that was very attractive. On arriving at the dealer I was told the quotes we quoted pricing over the phone based on all of the necessary information that was very attractive. On arriving at the dealer I was told the quotes were based on ridiculous assumptions that had nothing to do with what I discussed with them. Actual rates were 35% - 40% higher!! Horrible BAIT & SWITCH tactics. I will never do business with them again. More
by dmat
March 29, 2007
First off, I never bought the car. Attempted to First off, I never bought the car. Attempted to purchase an '04 Ford Taurus from the dealership. Per Carfax, it was in an accident with "minor/m First off, I never bought the car. Attempted to purchase an '04 Ford Taurus from the dealership. Per Carfax, it was in an accident with "minor/moderate" damage. When I asked if I could inspect under the car to see if there were any major problems, I was told "No," in so many pleasant words. When I discussed the previous accident and went further, stating that I wanted my personal mechanic to look at it, again "No," in so many words. Red flags all over the place. The response was "we perform a several-point inspection when the car is purchased and we wouldn't sell it if there was something wrong." Yea right........then why wouldn't they offer a 30, 60, 90-day, etc. warranty if the car is "problem free"??? So, I trusted my gut instinct and went somewhere else... More
by devonsdaddy
Employees Worked With
Mr. Lafata-Used Car Sales
