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Crest INFINITI - Service Center
Frisco, TX
195 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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195 Reviews of Crest INFINITI - Service Center
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December 22, 2022
Crest service was an exceptional experience because of Blake my service advisor . He is very knowledgeable and professional. He also was very detailed and straight talking which I appreciated. I will al Blake my service advisor . He is very knowledgeable and professional. He also was very detailed and straight talking which I appreciated. I will always take my Infiniti qx50 to Crest for all service work. More
by Ron Murphy
Employees Worked With
Blake in service
December 01, 2022
DO NOT RECOMMEND! On September 6, 2022, we brought our Infiniti G37 Convertible to Crest Infiniti due to our convertible top getting stuck midway while other opening O On September 6, 2022, we brought our Infiniti G37 Convertible to Crest Infiniti due to our convertible top getting stuck midway while other opening OR closing it. The top was functioning inconsistently, meaning it would work one day then not work the next. This was thoroughly explained in detail the day that we dropped the vehicle off for the diagnosis / service. After the diagnosis, we were told that the partial shelf was the problem and needed to be replaced. Over the course of 55 days, our car had been in and out of their service department because after taking possession of our vehicle, each time we would try to open or close the top, it would get stuck midway. This happened the first day we picked it up and multiple times after, and then again after they stated issue was resolved again. Same Issue, Same Concern that we originally brought the vehicle in for - nothing ever changed. After multiple emails back and forth, asking for the service department to please look at our car again and fix what we brought it in for and PAID for...we were told on November 9, 2022 by the customer experience representative "We completed the work of the initial concern, therefore a refund will not be issued". TODAY, November 30, 2022 - after paying in full $3,701.87, our car is still having the same issues as it was the day we brought it in for the original concern....which is our convertible top getting stuck midway while other opening OR closing it. The top was functioning inconsistently, meaning it would work one day then not work the next. And now, no-one is returning our calls or responding to our emails. This is NOT OK and evidently the same thing that other customers have also experienced with this business. We truly waited and gave this dealership plenty of time to do the right thing. Quite frankly, we just want our car fixed or a refund, so we can take it elsewhere. Now, we just want to warn others of the deceptive practices of Crest Infiniti. More
by Jason
Employees Worked With
Randy Nabors , Carla Thompson
November 07, 2022
Crest Infinity always takes great care of our Vehicles! after 15 years and 3 Infinity's... we will always shop at Crest! after 15 years and 3 Infinity's... we will always shop at Crest! More
by nanci
Employees Worked With
November 02, 2022
Home of the best salespeople and best service rep (Blake). For as long as I’ve owned a vehicle, I don’t ever recall having a service person as nice as Blake. Everyone needs a Blake in their lives. (Blake). For as long as I’ve owned a vehicle, I don’t ever recall having a service person as nice as Blake. Everyone needs a Blake in their lives. More
by Majestic Impression
Employees Worked With
Blake
October 31, 2022
Highly recommend Crest service department. They do a great job & have a genuine “customers first” approach & maintain proactive communication about your vehicle throughout the process. You wo They do a great job & have a genuine “customers first” approach & maintain proactive communication about your vehicle throughout the process. You won’t be disappointed to service your vehicle at Crest! More
by Roxana
Employees Worked With
Randy Nabors
October 26, 2022
Great service! Troy and Dustin made the experience painless! The work was done very quickly. I was given a ride home and later a loaner car was delivered to me at h Troy and Dustin made the experience painless! The work was done very quickly. I was given a ride home and later a loaner car was delivered to me at home - Very convenient!! More
by dkoontz52
Employees Worked With
Troy Dunn, Dustin
