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Crest INFINITI - Service Center

Frisco, TX

4.8
449 Reviews

449 Reviews of Crest INFINITI - Service Center

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May 23, 2025

Crest has excellent customer service and outstanding maintenance department. I have been a client over decade now have had only positive experience with any department of this dealership. Highly recomme More

by DARYA.BECHTEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Asad El Wir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Simmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Beiriger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Troy Dunn, Dustin Sparkawk
May 27, 2025 -

Crest INFINITI responded

Thank you, Darya, for your wonderful review! We are thrilled to hear that you have had such a positive experience with our customer service and maintenance department over the past decade. Your recommendation means a lot to us, and we are committed to maintaining the high standards that have earned your trust. We look forward to continuing to serve you!

May 23, 2025

It took awhile to figure out what was wrong with my vehicle, and consequently I was without any transportation for an entire day. We did arrange for an Uber driver to take me to a meeting and then bac More

by TRUMMERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Moler and Dustin Sparhawk
May 27, 2025 -

Crest INFINITI responded

Thank you for sharing your experience with us. We appreciate your patience as we worked to identify the issue with your vehicle. It's great to hear that our team was able to provide you with a loaner and keep you informed throughout the process. Your feedback is valuable to us, and we strive to improve our services continually. We look forward to serving you again in the future.

May 23, 2025

My QX60 went in for its first service. All was calm, quick and correct. I enjoyed my visit with the Crest Service team. Thank You! More

by CREATECOMMOTION
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Service Dept.
May 27, 2025 -

Crest INFINITI responded

Thank you for sharing your positive experience with us! We are thrilled to hear that your first service visit for your QX60 was calm, quick, and met your expectations. Our team strives to provide exceptional service, and it’s wonderful to know that you enjoyed your time with us. We look forward to seeing you again!

May 19, 2025

I now have 2 Infinity QX60s and I’m proud of both. I’ve never owned a better vehicle so now I drive a Black Car service with my new one. I have used other service centers and have had mixed reviews fo More

by RALS69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Simmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Beiriger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Braeden Breysacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Nabors
May 20, 2025 -

Crest INFINITI responded

Thank you for your wonderful review! We are thrilled to hear that you are enjoying your two INFINITI QX60s and that your experience with us has been consistently positive. Our team is dedicated to providing quality service and ensuring that our customers feel confident in the work we do. We appreciate your acknowledgment of the value we offer, and we're glad that you recognize the importance of peace of mind when it comes to vehicle maintenance. Thank you for recommending us for all maintenance and repairs. We look forward to continuing to serve you and your vehicles in the future!

May 18, 2025

Great Service! Professional staff, very courteous! Tony was great! I was greeted well and felt great throughout the entire service! More

by BRENDALBOYD05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
May 19, 2025 -

Crest INFINITI responded

Thank you for the wonderful feedback! We're thrilled to hear you had such a positive experience. Tony and the rest of our team appreciate your kind words. We're glad you felt welcomed and well cared for throughout your visit — that's exactly what we strive for!

May 19, 2025 -

Crest INFINITI responded

Thank you for your wonderful feedback, Brenda. We are thrilled to hear that you had a positive experience with our professional staff and that Tony made such a great impression. Your satisfaction is our top priority, and we appreciate you taking the time to share your experience. We look forward to serving you again!

May 16, 2025

Great service! The service staff at Crest Infiniti is 1st class. They go above and beyond to make you feel welcome and really care about your questions and concerns More

by JMARTINEZ70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richie Naciri
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Crest INFINITI responded

We genuinely appreciate your kind words about our service team. It is our goal to provide first-class service and ensure that our customers feel welcomed and valued. We will certainly pass along your thanks to Tony and Trevor for their exceptional care. Thank you for choosing Crest INFINITI!

May 15, 2025

The people at Crest Infiniti who handled my service request for the My ZakTek application were very prompt, extremely professional, and the dealership presented a friendly atmosphere, More

by lw6ell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DavidClinton Nasuwa
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025 -

Crest INFINITI responded

Thank you for your wonderful feedback! We are thrilled to hear that our team provided you with prompt and professional service regarding your My ZakTek application. Creating a friendly atmosphere for our customers is a priority for us, and we appreciate your recognition of our efforts. We look forward to serving you next time!

May 14, 2025

Did service requested on time Good to work with and will bring my car again More

by SLWWHITETENGIZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
May 15, 2025 -

Crest INFINITI responded

Thank you for your positive feedback! We appreciate your acknowledgment of our timely service and are glad to hear that you had a good experience working with us. We look forward to welcoming you back the next time you need assistance with your car.

May 14, 2025

Made an appointment and dropped off vehicle Friday at 7:45 am, 15 minutes before appointment time for a VERY simple service request. Never heard from anybody, so called about 4:00 pm and was told my vehi More

by bmazur17
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Derek Pham(?) and Robert Moler(?)
May 15, 2025 -

Crest INFINITI responded

Thank you for sharing your experience with us. We understand how important timely communication and service are, and we regret that we did not meet your expectations during your recent visit. Your feedback is invaluable, and we are committed to improving our processes to ensure a better experience for all our customers. We would appreciate the opportunity to address your concerns further. Please reach out to Randy Nabors at Rnabors@vtaig.com, and we will do our best to assist you. Thank you for your understanding.

May 12, 2025

Troy Dunn was phenomenal! He was very knowledgeable with all my vehicles concerns and answered all my questions. And i loved that my vehicle was washed after it was serviced. More

by orangel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TROY DUNN
May 13, 2025 -

Crest INFINITI responded

Thank you for sharing your experience! We're thrilled to hear that Troy Dunn provided such knowledgeable and attentive service. It’s great to know he addressed all your concerns and made the process smooth for you. We’re also glad you appreciated the vehicle wash—that extra touch is part of the care we aim to provide. Your kind words mean a lot, and we're proud to have earned your confidence in Crest INFINITI and Troy!

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