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Crest INFINITI - Service Center

Frisco, TX

4.8
482 Reviews

482 Reviews of Crest INFINITI - Service Center

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June 13, 2025

Service did a great job with the service and even delivered our car to us at home as my wife was ill! Thank you. More

by mcveighmichael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DavidClinton Nasuwa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2025 -

Crest INFINITI responded

Thank you for your wonderful review! We are delighted to hear that our team was able to provide you with great service and accommodate your needs during this time. We always strive to go above and beyond for our customers, and it's rewarding to know we made a positive impact. We wish your wife a speedy recovery and look forward to seeing you next time!

June 13, 2025

Always good customer experience with Tony Brown and others that have kept my vehicle well maintained. More

by TATUM008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Brown
Jun 17, 2025 -

Crest INFINITI responded

Thank you for your fantastic review! We are thrilled to hear that you consistently have a positive experience with Tony Brown and our team. Providing excellent service and maintaining your vehicle to the highest standards is our priority. We appreciate your trust in us and look forward to serving you again in the future!

June 12, 2025

Service performed quickly while I waited and car returned clean! The waiting area has all the amenities you would expect of a class A dealership. More

by Todd M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek was my service advisor
Jun 13, 2025 -

Crest INFINITI responded

Thanks for the fantastic feedback, Todd! We're thrilled to hear you had a great experience with our service and enjoyed the amenities. We strive to keep things efficient and comfortable for our customers!

June 12, 2025

My 2025 Autograph QX60 went in because it was making a loud noise on acceleration and vibrating the inside of cabin. Crest knew exactly what it was and disconnected the Auto Noise Cancellation feature. More

by CREATECOMMOTION
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DavidClinton Nasuwa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2025 -

Crest INFINITI responded

We're thrilled to hear about your positive experience! Our team is dedicated to providing timely service and effective solutions. Thank you for trusting us with your QX60, and we appreciate your patience as Infiniti works on a software fix. Enjoy the ride!

June 11, 2025

Tony is a great service advisor to work with. He’s kind, professional, and knowledgeable. Looking forward to working with Crest in the future. More

by SandraV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richie Naciri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Brown, Troy Dunn
Jun 13, 2025 -

Crest INFINITI responded

Thank you, Sandra! We're thrilled to hear about your positive experience with Tony. Our team is dedicated to providing excellent service, and we can't wait to assist you again in the future!

June 11, 2025

Any time I need assistance, Robert Moler is available and supportive. I know I can count on Robert to tell me the truth of what service is needed and he is always accommodating for my schedule. Great experi More

by AWLFORLEE22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Moler
Jun 13, 2025 -

Crest INFINITI responded

We’re thrilled to hear about your positive experiences with Robert! Our team is dedicated to providing honest and accommodating service, and it’s great to know that Robert consistently delivers. Thank you for sharing your feedback, and we look forward to serving you again!

June 10, 2025

I am happy with the advisor that we worked with on this single service appointment but overall, I would not recommend this dealership to someone buying a vehicle. The sales and service teams do not seem to More

by PCowden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not remember the name of our rep
Jun 13, 2025 -

Crest INFINITI responded

Thank you for your feedback. We’re glad to hear you had a positive experience with your service advisor. We appreciate your insights about the sales and service teams and will work on improving communication to enhance our customers' experiences in the future.

June 08, 2025

Newly purchased QX60 kept loosing tire pressure in one of the rear tires. Quickly diagnosed the issue and fixed it! Couldn’t ask for anything more. In addition, staff was friendly and knowledgeable. More

by ANA16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richie Naciri
5.0
This rating includes all reviews, with more weight given to recent reviews.
DavidClinton Nasuwa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2025 -

Crest INFINITI responded

Thank you for your fantastic review! We're thrilled to hear that our team quickly resolved the tire pressure issue and provided you with friendly service. Your satisfaction is our priority, and we appreciate your feedback! Enjoy your new QX60!

June 07, 2025

I am very satisfied with the service at Crest. My service rep Robert is very honest and kind. He knows every of my car repair and he is happy to explain what has been done to my car. I am a car gu More

by Oscar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Moler
Jun 12, 2025 -

Crest INFINITI responded

Thank you, Oscar! We're thrilled to hear about your positive experience with Robert and our team. Your appreciation for our attention to detail and customer care means a lot to us. We strive to provide the best service possible and are glad to know we met your expectations!

June 06, 2025

Tony my advisor was awesome. Thank you for all your help! It was greatly appreciated. More

by KLT1333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Brown
Jun 12, 2025 -

Crest INFINITI responded

Thanks for the fantastic feedback! We're thrilled to hear that Tony provided you with awesome service. Your appreciation means a lot to us, and we're here to help whenever you need it!

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