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Crest INFINITI - Service Center

Frisco, TX

4.8
269 Reviews

269 Reviews of Crest INFINITI - Service Center

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January 30, 2025

Customer service is excellent at Crest Infinity and it will keep me coming back for my next car. Dustin and Tony always take great care of me and I appreciate them! The work is always done quickly and the More

by SARGENTHL71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Brown, Dustin Sparhawk
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Jan 31, 2025 -

Crest INFINITI responded

Thank you for your fantastic review! We’re thrilled to hear that Dustin and Tony provided you with excellent service. We appreciate your loyalty and look forward to helping you with your next car purchase. Your recommendation means a lot to us!

January 30, 2025

I was warmly greeted by a service person and he explained what would be done to my car and that it would be free. More

by DONNA_HARTMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Feb 03, 2025 -

Crest INFINITI responded

Thank you for your review! We’re glad to hear that you were greeted warmly and that our service team took the time to explain the details of your car’s service. Transparency and clear communication are important to us, and we’re happy we could provide that for you. If you ever need any further assistance, feel free to reach out to us. We look forward to serving you again!

January 29, 2025

Everything was great, friendly advisor! It was a smooth process from beginning to end! Was highly satisfied! More

by ERICA.RINGO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Dagnan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 30, 2025 -

Crest INFINITI responded

Thank you so much for your fantastic review! We're thrilled to hear that your entire experience was smooth, enjoyable, and exceeded your expectations. Our team works hard to create a friendly, efficient process, and we're delighted that we succeeded in providing you with a highly satisfying service. We truly appreciate you taking the time to share such positive feedback and look forward to continuing to serve you with the same level of excellence!

January 27, 2025

Customer service was absolutely top tier, really enjoyed the product as well as the the services! More

by saba9us
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Services
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Jan 28, 2025 -

Crest INFINITI responded

Thank you for your amazing review! We’re thrilled to hear that you had a top-tier customer service experience and enjoyed both the product and services. We truly appreciate your feedback and look forward to continuing to provide you with exceptional service in the future!

January 27, 2025

My experience obtaining an oil change was good. The price was fine, and the work was done quickly. I guess for the cost savings, typing a 33-word review is well worth it. More

by WMCBRIDE1
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
None that I can recall
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Jan 28, 2025 -

Crest INFINITI responded

Thank you for sharing your experience! We're glad to hear that your oil change was done quickly and at a fair price. We appreciate your feedback and look forward to serving you again in the future!

January 26, 2025

Greeted by service advisor (Moler) at my appointment time. Service took about an hour for oil change and tire rotation. More

by ATILLA2414
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Moler Service Advisor
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Jan 27, 2025 -

Crest INFINITI responded

Thank you for sharing your experience! We're glad to hear that Moler greeted you promptly and that your oil change and tire rotation were completed efficiently. We appreciate your feedback and look forward to assisting you with your next service appointment!

January 25, 2025

Great service. I loved the valet pick up and drop. Super convenient. Very courteous and professional team. Kept me updated at all times. Thank you Dustin for the l More

by ASHISHGUPTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin (loaner cars)
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Jan 27, 2025 -

Crest INFINITI responded

Thank you for your kind words! We're so glad to hear that you had a positive experience with our valet pick-up and drop-off service. It's great to know that our team, especially Dustin, was able to keep you updated and assist with the loaner. We truly appreciate your feedback and look forward to serving you again in the future!

January 25, 2025

I don’t understand why this dealership charges $245 for installing a cabin air filter. I can purchase a filter for $30 or less and install it in about 2 minutes. More

by texaskeller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan
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Jan 27, 2025 -

Crest INFINITI responded

Thank you for your feedback! We understand your concern, and we strive to provide transparency with our pricing. If you'd like to discuss this further, please don't hesitate to reach out!

January 25, 2025

I appreciate my service managers and Techs taking care of my vehicles as they know how picky I am. (The detailing crew needs an overhaul, it has not been the same in a long time). Trevor, Randy, Blake. Rich More

by CEHOSKIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richie Naciri
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2025 -

Crest INFINITI responded

Thank you for your feedback! We're happy to hear that Trevor, Randy, Blake, Richie, and the team have been taking good care of your vehicles. We understand the importance of detailing and will pass your comments along to the team for improvement. We truly appreciate your loyalty and look forward to continuing to meet your needs!

January 25, 2025

Service was good as usual. Nathan Laveau was outstanding. Courteous car was waiting for me, repairs were done on time, and the checkout process was quick and simple. More

by JOHNVEYHL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Laveau
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Jan 27, 2025 -

Crest INFINITI responded

Thank you for your feedback! We’re glad to hear that Nathan Laveau provided outstanding service and that your experience was smooth from start to finish. We truly appreciate your continued trust in us and are happy we could meet your expectations. We look forward to serving you again soon!

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