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Crest INFINITI - Service Center

Frisco, TX

4.5
139 Reviews

139 Reviews of Crest INFINITI - Service Center

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February 22, 2021

My service today was the best I have ever received. The greeted me the minute I arrived and quickly got my loaner car and I was on my way. More

by Jay.e.york
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Troy Dunn is my rep and extremely personable and great to work with.
Feb 24, 2021 -

Crest INFINITI responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

February 07, 2021

In the past our service visits have created more questions than answers. In this visit our service was handled with efficient dispatch. I truly hope that after completing this survey and the one I More

by Julie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Shannon
Feb 08, 2021 -

Crest INFINITI responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

February 03, 2021

Customer Service was outstanding. From the minute I drove up until I left everything was customer focused. I will keep going there for service. Thanks More

by Jim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan
Feb 04, 2021 -

Crest INFINITI responded

Thank you for your positive feedback!

January 29, 2021

The team was quick to assist, honest with their evaluation, and assisted in finding and fixing an unseen problem. We are very happy. Thank you. More

by Hillth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason
Feb 01, 2021 -

Crest INFINITI responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

January 16, 2021

Great service very attentive very professional extremely courteous very dependable the dealership is very clean my vehicle work was completed before I expected with out defect More

by Arturo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
Jan 18, 2021 -

Crest INFINITI responded

Thank you for your positive feedback!

December 30, 2020

Always organized and polite. Detailed about the service being performed. Great team especially Adam Laveuax. The dealership is always clean and has a nice environment to relax in if you need to wait More

by sdhdallas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua White
Jan 04, 2021 -

Crest INFINITI responded

Thank you for your positive feedback!

December 22, 2020

Quick and easy service! We came in from out of town and didn't want to spend all day at the dealership. The waiting area and bistro were a nice touch. More

by bmorton
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris
Dec 23, 2020 -

Crest INFINITI responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

December 19, 2020

You have question everything they quote. They tried to sell me new wipers. I changed them 1 month ago. All about the maintenance up sell. More

by devil98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Troy
Dec 22, 2020 -

Crest INFINITI responded

Hello and thank you for bringing this to our attention. At our dealership, we pride ourselves on straightforward, no-nonsense, and transparent dealings with our clients. It is discouraging to hear about your situation and we would like the opportunity to try and regain your trust in our business. Please contact James Saliva at Jsaliva@crestinfiniti.com at your earliest convenience.

December 07, 2020

Crest Infiniti service department has mastered the process of delivering high quality, convenient best-in-class service. I wish you the best staying at the top!! More

by asmuhanna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Stephenson
Dec 09, 2020 -

Crest INFINITI responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

December 06, 2020

My service advisor John Chavez was great! He was in constant contact with us the entire time as the technician was troubleshooting several options for my vehicle. More

by INFINITI Q50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Chavez
Dec 08, 2020 -

Crest INFINITI responded

Thank you for your feedback!

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