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Crest INFINITI - Service Center

Frisco, TX

4.7
193 Reviews

193 Reviews of Crest INFINITI - Service Center

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July 07, 2023

I had my tire replaced fast and also my car was washed in under 2 hours More

by g_byr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaryd
Jul 13, 2023 -

Crest INFINITI responded

Thank you so much for your review! We are so happy to hear that you had a good experience with us, and we are glad that we had the opportunity to serve you! We hope to see you again in the future!

May 14, 2023

Neutral experience, little overpriced for some services, too much disposal charges transmission fluids or brake fluid service. More

by Bk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not applicable
May 17, 2023 -

Crest INFINITI responded

Thank you for bringing this to our attention. We take our clients' comments seriously and want to understand your situation in further detail. Please contact Carla Thompson at Cthompson05@vtaig.com at your earliest convenience.

April 29, 2023

Crest Infiniti provides great customer service. They are always friendly and keep you informed of the service being performed on your vehicle. More

by Lisasanders68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake Jenkins
May 05, 2023 -

Crest INFINITI responded

Thank you for your five-star review!

April 14, 2023

Great customer service and great experience from this dealership. The service team is great and work together. My Advisor both of them John and Dustin were great super friendly and great to work with. Hi More

by johnr2053
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin and John
Apr 17, 2023 -

Crest INFINITI responded

Thank you for your five-star review!

April 03, 2023

Crest Infiiniti is a great dealership. It treats its customers fairly and professionally. Whenever I need to buy another new car, This definitely would be my first consideration! More

by shiawsu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Dunn
Apr 04, 2023 -

Crest INFINITI responded

Thank you for your five-star review!

March 30, 2023

Overall good service at a fair price. Had my loaner vehicle ready and din't try to over sale me on service. More

by lr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy
Mar 31, 2023 -

Crest INFINITI responded

Thank you for your five-star review!

March 24, 2023

I my experience the service department dropped the ball. They should have had all the information about the part I requested well before my arrival so that they were prepared to complete the service in a re More

by Ajejchrista
Recommend Dealer
No
Employees Worked With
Robert Simmonds
Mar 24, 2023 -

Crest INFINITI responded

Thank you for your feedback, Ajechrista. I sincerely apologize for the inconveniences you experienced while visiting our service dept. I would like to better understand where we fell short and if I can turn your experience around, I would love the opportunity to. Please reach out to me directly at cthompson05@vtaig.com. I look forward to hearing from you.

March 16, 2023

Crest Infiniti is a great dealership both for Sales and Service . The staff is very accommodative and diligent. My service advisor , Troy , commands a wealth of experience and Dustin at the check out des More

by ryankson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Dunn ; Dustin
Mar 22, 2023 -

Crest INFINITI responded

Thank you for your five-star review!

February 07, 2023

Randy and Josh was awesome. Great service. Definitely will be back again thanks a lot. More

by Casey Rucker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy and Josh
Feb 09, 2023 -

Crest INFINITI responded

Thank you for your five-star review!

December 30, 2022

Love Troy & staff and the service at Crest Infinit! BBQ is the best! Definitely recommend to family and friends. More

by ultraxinc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy in Service Dept.
Jan 06, 2023 -

Crest INFINITI responded

Thank you for your positive review!

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