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Crest INFINITI - Service Center

Frisco, TX

4.5
139 Reviews

139 Reviews of Crest INFINITI - Service Center

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April 06, 2021

Very poor service no good communication skills work was not completed someone have come to my house and complete his job wiper wash liquid was left empty More

by Chris
Price
Recommend Dealer
No
Employees Worked With
Not listed
Apr 07, 2021 -

Crest INFINITI responded

Chris, we want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. Please contact James Saliva at Jsaliva@vtaig.com at your earliest convenience.

April 04, 2021

Overall great customer service and communication of the results. He followed up and ensured that all items were resolved and completed within the promised timeframe More

by kdlewis_2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Omar Nasery
Apr 05, 2021 -

Crest INFINITI responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

March 29, 2021

Just wanted to say, If you are planning to have your car serviced and looking for an excellent and great customer service check out John Chavez II. this guys is an amazing guy I highly recommending him to a More

by Amer & Farah Mourad
Customer Service
Recommend Dealer
Yes
Employees Worked With
John Chavez II
Mar 30, 2021 -

Crest INFINITI responded

Thank you for your positive feedback, from all of us here at Crest INFINITI!

March 26, 2021

Crest Infiniti’s service team continues to go above and beyond every time I drop my vehicle off for service. I have complete confidence in the team at Crest Infiniti because they take care of their custome More

by Myvette.14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Nabors, Chris Stephens
Mar 29, 2021 -

Crest INFINITI responded

Thank you for your positive feedback!

March 26, 2021

Jason was great! Very attentive and helpful in regards to service to my Infiniti! He went above and beyond to make my visit successful. I appreciate it so much..... More

by slb200005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Shannon
Mar 29, 2021 -

Crest INFINITI responded

Thank you for your positive review!

March 25, 2021

I have never had a bad experience with any service where Randy Nabors was employed. Our service relationship extends back more than 15 years. He is the best! More

by Ponds
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Nabors
Mar 26, 2021 -

Crest INFINITI responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

March 13, 2021

Great service as always- everyone is friendly and helpful- and my customer service rep is awesome - would definitely recommend- I bought my new Infinity here and in 2014 and have all my service done More

by DJK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Douglas Laveau
March 09, 2021

We got the best service for me QX 60 from this dealer ship. Customer service is very excellent. On time service. Charges is very normal. More

by Varma Mudunuru
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brain
Mar 10, 2021 -

Crest INFINITI responded

Thank you for your positive review!

March 07, 2021

Exceptional service, dedicated to assisting the customer and making sure they leave happy. One of the few dealerships I have dealth with since I started buying Infiniti products in 2009 where they put the c More

by Ujc1967
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Laveau
Mar 08, 2021 -

Crest INFINITI responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

February 28, 2021

Took my car in for an oil change and to check on a heating/AC issue. My advisor Alan was very thorough, curteous and got me in and out with a loaner. The next day he informed me they could not duplica More

by Ujc1967
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tux Browning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alan LaVeau
Mar 01, 2021 -

Crest INFINITI responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

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