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Crest INFINITI - Service Center

Frisco, TX

4.8
482 Reviews

482 Reviews of Crest INFINITI - Service Center

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June 19, 2025

Feedback on service items needed and cost is fast and professional. Service oriented group to deal with. More

by SNOWDIANEM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DavidClinton Nasuwa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 23, 2025 -

Crest INFINITI responded

Thank you for your review! We’re thrilled to hear you had a positive experience with our team. Providing fast, professional service is our priority, and we appreciate your recognition. Looking forward to serving you again!

June 19, 2025

Great service. Fast and great communication will be coming back to do my next service More

by DENILSON.ALVARENGA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DavidClinton Nasuwa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 23, 2025 -

Crest INFINITI responded

Thanks for the fantastic feedback, Denilson! We're thrilled to hear you had a great experience with our service and communication. We look forward to seeing you again for your next visit!

June 18, 2025

A two hour wait just seems too excessive for the routine services that we received. More

by monicapbeltran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I'm not sure who.
Report | Print
Jun 19, 2025 -

Crest INFINITI responded

Thank you for your feedback, Monica. We appreciate you taking the time to share your experience. We're always looking to improve our service times and will address your concerns with our team. Your satisfaction is important to us!

June 18, 2025

Crest infiniti customer agents were very professional, polite and diligent. They came twice to let me know where in the timeframe the mechanics services is. If they see a little issue with the car, they s More

by flaurist
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DavidClinton Nasuwa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 19, 2025 -

Crest INFINITI responded

Thank you for your fantastic review! We're thrilled to hear our team provided you with such attentive service and that you enjoyed the amenities in our waiting area. Your feedback motivates us to maintain our high standards. We look forward to seeing you again!

June 18, 2025

The service advisors are very attentive. Check-in is quick but thorough. The work is done very well and communication upon completion is timely. More

by bepk4
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DavidClinton Nasuwa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 19, 2025 -

Crest INFINITI responded

Thank you for your fantastic feedback! We're thrilled to hear that our service advisors provided attentive care and that you appreciated the quick and thorough check-in. We strive for excellence in both service and communication, so it’s great to know we met your expectations!

June 16, 2025

Great customer service. Professional work done. Will return and will recommend on quality service and work done. More

by kathryndunlap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DavidClinton Nasuwa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Simmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 18, 2025 -

Crest INFINITI responded

Thank you for your wonderful feedback! We are thrilled to hear that you experienced great customer service and professional work during your visit. Your recommendation means a lot to us, and we look forward to welcoming you back in the future.

June 16, 2025

I'm happy with the service. However, I find that you have too many surveys. I'm not going to write an essay for my experience with an oil change. More

by DEAN.BISHOP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DavidClinton Nasuwa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 18, 2025 -

Crest INFINITI responded

Thank you, Dean, for your positive feedback! We're glad to hear that you were happy with the service provided. We appreciate your input regarding the surveys and understand that they can feel overwhelming at times. Your thoughts are valuable to us as we strive to improve our processes. We look forward to serving you again!

June 16, 2025

Troy is great to work with. Always helpful and thorough. Never worry about my vehicle when he has it. More

by COURTNEYKORESH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Dunn
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Jun 18, 2025 -

Crest INFINITI responded

Thank you for your wonderful review! We are thrilled to hear that Troy has provided you with such excellent service. Our team strives to ensure that our customers feel confident and well taken care of when it comes to their vehicles. We appreciate your feedback and look forward to continuing to assist you in the future!

June 15, 2025

They did an excellent job on the service and detailing of my car; however, when they detailed my car they threw out items of ours which was super frustrating. More

by JBTUCK41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
We did not work with anyone on this list
Report | Print
Jun 18, 2025 -

Crest INFINITI responded

Thank you for your feedback. We appreciate your positive comments regarding the service and detailing of your vehicle. We understand how important personal items are, and we regret any frustration this may have caused. Your experience is valuable to us, and we would like to address your concerns further. Please reach out to Randy Nabors at Rnabors@vtaig.com so we can assist you.

June 14, 2025

Top notch customer service! The valet service is an EXCELLENT option and appreciate how punctual the drivers are! More

by KARENOKERLUND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DavidClinton Nasuwa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 17, 2025 -

Crest INFINITI responded

Thank you, Karen, for your wonderful feedback! We are thrilled to hear that you experienced top-notch customer service and found our valet service to be excellent and punctual. We strive to provide a seamless and enjoyable experience for all our customers, and it's great to know we succeeded with you. We look forward to welcoming you back in the future!

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