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Crest INFINITI - Service Center

Frisco, TX

4.8
449 Reviews

449 Reviews of Crest INFINITI - Service Center

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May 27, 2025

Provided great service, greeted me, gave me a loaner and quickly had my car back to me the same day. More

by cbaze0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derick
Report | Print
Jun 05, 2025 -

Crest INFINITI responded

Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with our service. Our team strives to provide excellent customer care, and it’s great to know that we met your expectations with timely service and a loaner vehicle. We look forward to serving you again in the future!

May 25, 2025

Crest Infiniti's service department provides expert, reliable maintenance and diagnostics with exceptional customer care and professionalism. More

by BJQUICK7
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor
Report | Print
May 28, 2025 -

Crest INFINITI responded

Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with our service department. Providing expert maintenance and diagnostics, along with exceptional customer care, is our top priority. Your feedback reinforces our commitment to delivering the best possible service to our customers. We look forward to serving you again in the future!

May 25, 2025

This is the only place I'll take my Infiniti. Obviously, it is a bit more expensive than a generic repair shop, but you get what you pay for. More

by AKASHYAP20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
Report | Print
May 28, 2025 -

Crest INFINITI responded

Thank you for your wonderful review! We truly appreciate your trust in us for your INFINITI's care. We strive to provide exceptional service and quality, and it’s rewarding to hear that our efforts resonate with our valued customers. We look forward to seeing you next time!

May 25, 2025

Trevor and the man who helped me with the loaner car were very nice. Helped with any questions I had. More

by CHARBONNEAU.STAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor
Report | Print
May 28, 2025 -

Crest INFINITI responded

Thank you for your kind words! We are thrilled to hear that Trevor and our team provided you with the support you needed regarding your loaner car. We strive to ensure our customers have a positive experience, and it’s wonderful to know that we were able to assist you effectively. Thank you for choosing us!

May 24, 2025

When i got home from dealership- after getting service- the check engine light came on and when i went to bring it back- it started making a loud noise. After evaluation- Robert said the noise was the ante More

by DEBRAJMILLER57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
Report | Print
May 28, 2025 -

Crest INFINITI responded

Debra, thank you for taking the time to share your experience with us. We understand how stressful it can be when unexpected issues arise, especially during a busy time. We’re pleased to hear that Robert and our team were able to assist you with a loaner vehicle and ensure that your car was repaired promptly. Your feedback is valuable to us, and we appreciate your patience throughout the process. We look forward to serving you again in the future.

May 23, 2025

Bryan Bannister was great to deal with. The loaner car department was great as well, think his name was Justin. More

by KPIERCE75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Bannister
Report | Print
May 27, 2025 -

Crest INFINITI responded

Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Bryan and our loaner car department. Our team strives to provide exceptional service, and it’s great to know that their efforts made a difference for you. We appreciate your support!

May 23, 2025

Tony was great. Helped me address what I needed done. Provided a shuttle to help me get back to work while the work was completed on my car in the same day. More

by davidsuess4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Brown
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May 27, 2025 -

Crest INFINITI responded

Thank you, David, for your wonderful feedback! We’re thrilled to hear that Tony was able to assist you effectively and that the shuttle service made your experience more convenient. Our team is dedicated to providing excellent service, and it’s great to know that we met your needs. We look forward to serving you again!

May 23, 2025

Clean, professional and service advisors are very helpful when it comes to what needs to be done to your car. More

by ALLEN_948
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Conkleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Brown
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May 27, 2025 -

Crest INFINITI responded

Thank you, Allen, for your wonderful review! We are thrilled to hear that you found our facility clean and professional, and that our service advisors were helpful in addressing your car's needs. Your satisfaction is our priority, and we appreciate you taking the time to share your positive experience.

May 23, 2025

On time with great service. This group goes above and beyond to take care of my QX80. More

by wmthigpen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Simmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Perla Robles
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May 27, 2025 -

Crest INFINITI responded

Thank you for your wonderful review! We are thrilled to hear that you had a great experience with our team and that we could meet your expectations for service. It’s our priority to go above and beyond for our customers, and we appreciate your recognition of our efforts. We look forward to serving you again!

May 23, 2025

Robert is always friendly and ready to help. He was attentive, friendly and delivered excellent service. More

by MARIAROQUE07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert in Service
Report | Print
May 27, 2025 -

Crest INFINITI responded

Thank you, Maria, for your wonderful feedback! We are thrilled to hear that Robert provided you with friendly and attentive service. Our team strives to create a positive experience for all of our customers, and it's rewarding to know that we met your expectations. We look forward to serving you again!

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