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Crest INFINITI - Service Center

Frisco, TX

4.8
482 Reviews

482 Reviews of Crest INFINITI - Service Center

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July 04, 2025

Dealership is nice, staff is professional. I’ve gotten many car details done here, they always seem to only do a surface level job. Need them to be more meticulous with the exterior and cup ho More

by sid_azfar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Jul 14, 2025 -

Crest INFINITI responded

Thank you for taking the time to share your feedback about your recent service visit. We appreciate your kind words about our dealership and professional staff. We understand your concerns about the detailing work not meeting your expectations for thoroughness, particularly with the exterior finish and interior details like cup holders. Your feedback helps us recognize where we can improve our attention to detail and ensure a more comprehensive cleaning service. We value your continued trust in bringing your vehicle to us, and we want to make sure every service meets the high standards you deserve. Your input about being more meticulous in our approach is valuable as we work to enhance our detailing services. To discuss your concerns further, please reach out to Randy Nabors at Rnabors@vtaig.com. Thank you, and we look forward to hearing from you.

July 04, 2025

I came in late afternoon, just before a holiday, and was promptly taken care of by the service team with the great Crest Infiniti service I have come to expect. More

by MOJOJAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Moler
Jul 14, 2025 -

Crest INFINITI responded

Thank you for taking the time to share your wonderful experience with us! We are delighted to hear that our service team was able to provide you with prompt care during your late afternoon visit. It means so much to us that you continue to expect and receive the excellent service that you know us for. Your loyalty and trust in our team truly make a difference, and we look forward to continuing to exceed your expectations in the future.

July 02, 2025

I'm always treated well when I reach out to Crest Infiniti Service Dept. Robert M is my service advisor and he has always been fair and honest with me. More

by NATALIE-DICKINSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Moler
Jul 11, 2025 -

Crest INFINITI responded

Thank you for taking the time to share your positive experience with us, Natalie. We are delighted to hear that you consistently receive excellent treatment when you contact our service department. It's wonderful to know that Robert M has provided you with fair and honest service as your advisor. Your trust in our team means everything to us, and we appreciate your continued confidence in Crest INFINITI. We look forward to serving you again in the future.

July 01, 2025

Excellent service, knowledgeable and courteous team. Robert was very professional and thorough explaining the service. Great experience. I definitely recommend Crest Infiniti. More

by gonzalez6w6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Moler
Jul 09, 2025 -

Crest INFINITI responded

That's wonderful to hear! We're so glad you had an excellent experience with us. It's fantastic to know that our team was knowledgeable and courteous, and that Robert provided professional and thorough explanations of the service. We truly appreciate your recommendation and look forward to seeing you next time!

July 01, 2025

The Service team is professional and courteous! Dustin and Bryan Bannister were great to work with. Very accommodating. Love the loaner car option provided by Crest. Very important when extensi More

by LINDA.PREMIERREALTY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin, Bryan Bannister
Jul 09, 2025 -

Crest INFINITI responded

Thank you for taking the time to share your wonderful experience with our service team. We are delighted to hear that you found our team members professional and courteous during your visit. It's fantastic that Dustin and Bryan Bannister provided you with such accommodating service - they truly represent the high standards we strive for at Crest INFINITI. We're especially pleased that our loaner car program proved valuable during your service appointment. We understand how important it is to keep you moving while we take care of your vehicle, and we're glad this service made your experience more convenient. Your feedback about our team's professionalism and the quality of service you received means a great deal to us. We appreciate your trust and look forward to continuing to provide you with exceptional service in the future.

June 30, 2025

Service staff was good and attentive. They are ready to help when asked and on prompt. More

by SATHESH.STONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tylor
Jul 08, 2025 -

Crest INFINITI responded

We are delighted to hear that our service staff was attentive during your visit. Your feedback about our team being ready to help when asked means a great deal to us. We truly appreciate you taking the time to share your positive experience and look forward to seeing you next time.

June 30, 2025

Staff is always pleasant and helpful. They make sure to explain to each service to me. More

by MJCPOLANCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DavidClinton Nasuwa
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2025 -

Crest INFINITI responded

We are delighted to hear about your positive experience with our staff! Your feedback about our team being pleasant and helpful means so much to us. Thank you for choosing Crest INFINITI and for sharing your experience with us. We look forward to seeing you next time!

June 29, 2025

Valet service to pickup my vehicle was timely and I was kept informed about my pickup and delivery. More

by ODONNELLDD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DavidClinton Nasuwa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert moler
June 28, 2025

I’ve always had a phenomenal experience with Crest Infiniti. Troy Dunn and his team are thorough, quick and have great communication. Highly recommend! More

by BRIANTUTT22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Dunn
June 28, 2025

Tony was great about keeping me informed about the status of my repair and talking through the proposed work! He was friendly and let me know quickly when my car would be ready. He was a pleasure to work w More

by HOLLYTX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony in service at Crest Infiniti
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