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Crest INFINITI - Service Center

Frisco, TX

4.6
139 Reviews

139 Reviews of Crest INFINITI - Service Center

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September 06, 2021

The service was just amazing. Kayla was the supervisor working with me and she made it very easy and took care if all the details More

by Haytham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kayla, Asad Elwir
Sep 07, 2021 -

Crest INFINITI responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

August 02, 2021

Crest Infinity exchanged my battery that was under warranty. They were honest in letting me know that my battery failure was causing my back hatch not to function properly. They could have misled me t More

by Sheri D.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan service dept
Aug 03, 2021 -

Crest INFINITI responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

July 18, 2021

Great dealer and service experience . Skilled and always down right the first time. Advisors are first rate as well. Always feels like a trustworthy friend! More

by don
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Bingham
Jul 19, 2021 -

Crest INFINITI responded

Thank you for your positive review!

July 08, 2021

Great service. had no problems. Car was ready on time. Troy was very helpful. loaner car was great. The cost of service is kind of high, however it is worth it. More

by donald.english
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
troy dunn
Jul 09, 2021 -

Crest INFINITI responded

Thank you for your positive feedback, from all of us here at Crest INFINITI!

June 26, 2021

AMAZING EXPERIENCE!!! Thank You, Thank you, Thank you!! Casey Little is a ROCK STAR and takes the greatest care of me and my vehicle EVERY SINGLE VISIT!!! More

by Bgolden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Little & Omar in Service!!!!
Jun 28, 2021 -

Crest INFINITI responded

Thank you for your positive feedback!

June 24, 2021

I had excellent service with Jason at Crest Infiniti in Frisco. He was prompt and efficient. I would definitely continue to service my car at this location. Agnes C. More

by Senga
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason
Jun 28, 2021 -

Crest INFINITI responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

June 23, 2021

Great experience , service advisor was great to get my vehicle done in 2 hrs and very quick in getting job done efficiently. I would recommend them More

by Chandru
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris
Jun 24, 2021 -

Crest INFINITI responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

May 31, 2021

Service performed on SUV. Work properly done and the time frame for completion was met by the service team. Had no issues whatsoever and was happy. More

by ronruss98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Asad Elwir
May 31, 2021 -

ronruss98 responded

Never ending emails to do review after review. Seems a bit much. I was happy with the service, the service agent, Crest in general.

Jun 01, 2021 -

Crest INFINITI responded

Thank you for your feedback!

May 26, 2021

I love how owning an infiniti costs a lot more for fluid changes than those other affordable vehicle brands. God know i have too much money. Thanks for helping me part with it. service is what you pay More

by Coughlan McMasterson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan
May 27, 2021 -

Crest INFINITI responded

Hello, Coughlan. We aim for fair, competitive pricing on our vehicles, parts, and services. We're always willing to try and find a way to get customers the best deal possible, and we're sorry that you are dissatisfied with our prices. We'd love to speak with you and see if there's anything we can do to address your concerns. Please contact James Saliva at Jsaliva@vtaig.com at your earliest convenience.

May 24, 2021

Twice, I’ve had the opportunity to work with Casey Little. Positive, knowledgeable and professional! A true asset to Crest Service Department. Thank You Casey More

by TraceL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Dagnan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2021 -

Crest INFINITI responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

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