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Crest INFINITI - Service Center

Frisco, TX

4.8
447 Reviews

447 Reviews of Crest INFINITI - Service Center

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June 10, 2025

I am happy with the advisor that we worked with on this single service appointment but overall, I would not recommend this dealership to someone buying a vehicle. The sales and service teams do not seem to More

by PCowden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not remember the name of our rep
Jun 13, 2025 -

Crest INFINITI responded

Thank you for your feedback. We’re glad to hear you had a positive experience with your service advisor. We appreciate your insights about the sales and service teams and will work on improving communication to enhance our customers' experiences in the future.

June 08, 2025

Newly purchased QX60 kept loosing tire pressure in one of the rear tires. Quickly diagnosed the issue and fixed it! Couldn’t ask for anything more. In addition, staff was friendly and knowledgeable. More

by ANA16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richie Naciri
5.0
This rating includes all reviews, with more weight given to recent reviews.
DavidClinton Nasuwa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2025 -

Crest INFINITI responded

Thank you for your fantastic review! We're thrilled to hear that our team quickly resolved the tire pressure issue and provided you with friendly service. Your satisfaction is our priority, and we appreciate your feedback! Enjoy your new QX60!

June 07, 2025

I am very satisfied with the service at Crest. My service rep Robert is very honest and kind. He knows every of my car repair and he is happy to explain what has been done to my car. I am a car gu More

by Oscar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Moler
Jun 12, 2025 -

Crest INFINITI responded

Thank you, Oscar! We're thrilled to hear about your positive experience with Robert and our team. Your appreciation for our attention to detail and customer care means a lot to us. We strive to provide the best service possible and are glad to know we met your expectations!

June 06, 2025

Tony my advisor was awesome. Thank you for all your help! It was greatly appreciated. More

by KLT1333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Brown
Jun 12, 2025 -

Crest INFINITI responded

Thanks for the fantastic feedback! We're thrilled to hear that Tony provided you with awesome service. Your appreciation means a lot to us, and we're here to help whenever you need it!

June 06, 2025

John Dagnan has been great help with the new car. Making everything smooth and seamless. More

by debbiedepreste
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Dagnan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2025 -

Crest INFINITI responded

Thank you for your kind words! We're thrilled to hear that John provided you with a smooth experience while getting your new car. Enjoy your ride, and we hope to see you again soon!

June 05, 2025

The service department is quick to respond to my inquiries and explains everything to me in detail. Randy, the Service Manager goes above and beyond to take care of his customers More

by JANETEVANS07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DavidClinton Nasuwa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2025 -

Crest INFINITI responded

Thanks for your fantastic feedback! We're thrilled to hear that our service team, especially Randy, is meeting your expectations. Providing detailed and responsive service is a top priority for us. We appreciate your support and look forward to serving you again!

June 04, 2025

Had an exceptional overall experience. David Clinton was on top of things and took care of everything that was needed to be done. More

by ashok.lc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DavidClinton Nasuwa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2025 -

Crest INFINITI responded

Thank you for the fantastic feedback! We're thrilled to hear you had an exceptional experience and that David provided top-notch service. We appreciate you choosing us and look forward to serving you again!

June 04, 2025

Always top notch customer service. Service department always greets me and makes it very easy to get my car repairs done. More

by RS.SMITH.TX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DavidClinton Nasuwa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2025 -

Crest INFINITI responded

Thank you for your fantastic feedback! We're thrilled to hear you had a great experience with our service department. Providing top-notch customer service is our priority, and we’re glad we could make your car repairs hassle-free. We look forward to assisting you again!

June 04, 2025

Folks did a good job and car was delivered on time and clean. Very satisfied. More

by EXORARE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derick pham
Jun 12, 2025 -

Crest INFINITI responded

Thank you for your fantastic review! We're thrilled to hear you had a great experience and that your car was delivered on time and in perfect condition. Your satisfaction is our priority, and we appreciate your feedback!

June 04, 2025

Tony is the best. Helped me work with Randy to seek support for a repair I had done a year ago that was a week to 10 days out of warranty. Tony and team went ABOVE A More

by WHICKOX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony and Randy
Jun 12, 2025 -

Crest INFINITI responded

We’re thrilled to hear about your positive experience with Tony and our team! Going above and beyond for our customers is what we strive for. Thank you for sharing your satisfaction with us!

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