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Crest INFINITI - Service Center

Frisco, TX

4.8
445 Reviews

445 Reviews of Crest INFINITI - Service Center

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June 15, 2025

They did an excellent job on the service and detailing of my car; however, when they detailed my car they threw out items of ours which was super frustrating. More

by JBTUCK41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
We did not work with anyone on this list
Jun 18, 2025 -

Crest INFINITI responded

Thank you for your feedback. We appreciate your positive comments regarding the service and detailing of your vehicle. We understand how important personal items are, and we regret any frustration this may have caused. Your experience is valuable to us, and we would like to address your concerns further. Please reach out to Randy Nabors at Rnabors@vtaig.com so we can assist you.

June 14, 2025

Top notch customer service! The valet service is an EXCELLENT option and appreciate how punctual the drivers are! More

by KARENOKERLUND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DavidClinton Nasuwa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2025 -

Crest INFINITI responded

Thank you, Karen, for your wonderful feedback! We are thrilled to hear that you experienced top-notch customer service and found our valet service to be excellent and punctual. We strive to provide a seamless and enjoyable experience for all our customers, and it's great to know we succeeded with you. We look forward to welcoming you back in the future!

June 13, 2025

Service did a great job with the service and even delivered our car to us at home as my wife was ill! Thank you. More

by mcveighmichael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DavidClinton Nasuwa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2025 -

Crest INFINITI responded

Thank you for your wonderful review! We are delighted to hear that our team was able to provide you with great service and accommodate your needs during this time. We always strive to go above and beyond for our customers, and it's rewarding to know we made a positive impact. We wish your wife a speedy recovery and look forward to seeing you next time!

June 13, 2025

Always good customer experience with Tony Brown and others that have kept my vehicle well maintained. More

by TATUM008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Brown
Jun 17, 2025 -

Crest INFINITI responded

Thank you for your fantastic review! We are thrilled to hear that you consistently have a positive experience with Tony Brown and our team. Providing excellent service and maintaining your vehicle to the highest standards is our priority. We appreciate your trust in us and look forward to serving you again in the future!

June 12, 2025

Service performed quickly while I waited and car returned clean! The waiting area has all the amenities you would expect of a class A dealership. More

by Todd M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek was my service advisor
Jun 13, 2025 -

Crest INFINITI responded

Thanks for the fantastic feedback, Todd! We're thrilled to hear you had a great experience with our service and enjoyed the amenities. We strive to keep things efficient and comfortable for our customers!

June 12, 2025

My 2025 Autograph QX60 went in because it was making a loud noise on acceleration and vibrating the inside of cabin. Crest knew exactly what it was and disconnected the Auto Noise Cancellation feature. More

by CREATECOMMOTION
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DavidClinton Nasuwa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2025 -

Crest INFINITI responded

We're thrilled to hear about your positive experience! Our team is dedicated to providing timely service and effective solutions. Thank you for trusting us with your QX60, and we appreciate your patience as Infiniti works on a software fix. Enjoy the ride!

June 11, 2025

Any time I need assistance, Robert Moler is available and supportive. I know I can count on Robert to tell me the truth of what service is needed and he is always accommodating for my schedule. Great experi More

by AWLFORLEE22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Moler
Jun 13, 2025 -

Crest INFINITI responded

We’re thrilled to hear about your positive experiences with Robert! Our team is dedicated to providing honest and accommodating service, and it’s great to know that Robert consistently delivers. Thank you for sharing your feedback, and we look forward to serving you again!

June 11, 2025

Tony is a great service advisor to work with. He’s kind, professional, and knowledgeable. Looking forward to working with Crest in the future. More

by SandraV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richie Naciri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Brown, Troy Dunn
Jun 13, 2025 -

Crest INFINITI responded

Thank you, Sandra! We're thrilled to hear about your positive experience with Tony. Our team is dedicated to providing excellent service, and we can't wait to assist you again in the future!

June 10, 2025

I am happy with the advisor that we worked with on this single service appointment but overall, I would not recommend this dealership to someone buying a vehicle. The sales and service teams do not seem to More

by PCowden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not remember the name of our rep
Jun 13, 2025 -

Crest INFINITI responded

Thank you for your feedback. We’re glad to hear you had a positive experience with your service advisor. We appreciate your insights about the sales and service teams and will work on improving communication to enhance our customers' experiences in the future.

June 08, 2025

Newly purchased QX60 kept loosing tire pressure in one of the rear tires. Quickly diagnosed the issue and fixed it! Couldn’t ask for anything more. In addition, staff was friendly and knowledgeable. More

by ANA16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richie Naciri
5.0
This rating includes all reviews, with more weight given to recent reviews.
DavidClinton Nasuwa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2025 -

Crest INFINITI responded

Thank you for your fantastic review! We're thrilled to hear that our team quickly resolved the tire pressure issue and provided you with friendly service. Your satisfaction is our priority, and we appreciate your feedback! Enjoy your new QX60!

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