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Crest INFINITI - Service Center

Frisco, TX

4.7
156 Reviews

156 Reviews of Crest INFINITI - Service Center

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July 15, 2023

Service was great! Jarryd Roberts was awesome to work with and got the service done before time. More

by Srini Raghavan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarryd Roberts
Jul 21, 2023 -

Crest INFINITI responded

Thank you so much for your positive review! We appreciate your review, and want to thank you for taking the time to write it! We are looking forward to seeing you again next time!

July 09, 2023

Great customer service! ! I've been a Crest customer since 2009. Extremely happy with both the Sales and Service Teams!! More

by LD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarryd Roberts
Jul 13, 2023 -

Crest INFINITI responded

Thank you so much for your review! We are so happy to hear that you had a good experience with us, and we are glad that we had the opportunity to serve you! We hope to see you again in the future!

July 08, 2023

First-time visit and will return for future service needs. They performed the requested services and didn’t try to sell me stuff I didn’t need. My service advisor Jarryd was very knowledgeable and kept More

by MLG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarryd Roberts-Poulin
Jul 13, 2023 -

Crest INFINITI responded

Thank you so much for your review! We are so happy to hear that you had a good experience with us, and we are glad that we had the opportunity to serve you! We hope to see you again in the future!

July 07, 2023

I had my tire replaced fast and also my car was washed in under 2 hours More

by g_byr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaryd
Jul 13, 2023 -

Crest INFINITI responded

Thank you so much for your review! We are so happy to hear that you had a good experience with us, and we are glad that we had the opportunity to serve you! We hope to see you again in the future!

May 14, 2023

Neutral experience, little overpriced for some services, too much disposal charges transmission fluids or brake fluid service. More

by Bk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not applicable
May 17, 2023 -

Crest INFINITI responded

Thank you for bringing this to our attention. We take our clients' comments seriously and want to understand your situation in further detail. Please contact Carla Thompson at Cthompson05@vtaig.com at your earliest convenience.

April 29, 2023

Crest Infiniti provides great customer service. They are always friendly and keep you informed of the service being performed on your vehicle. More

by Lisasanders68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake Jenkins
May 05, 2023 -

Crest INFINITI responded

Thank you for your five-star review!

April 14, 2023

Great customer service and great experience from this dealership. The service team is great and work together. My Advisor both of them John and Dustin were great super friendly and great to work with. Hi More

by johnr2053
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin and John
Apr 17, 2023 -

Crest INFINITI responded

Thank you for your five-star review!

April 03, 2023

Crest Infiiniti is a great dealership. It treats its customers fairly and professionally. Whenever I need to buy another new car, This definitely would be my first consideration! More

by shiawsu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Dunn
Apr 04, 2023 -

Crest INFINITI responded

Thank you for your five-star review!

March 30, 2023

Overall good service at a fair price. Had my loaner vehicle ready and din't try to over sale me on service. More

by lr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy
Mar 31, 2023 -

Crest INFINITI responded

Thank you for your five-star review!

March 24, 2023

I my experience the service department dropped the ball. They should have had all the information about the part I requested well before my arrival so that they were prepared to complete the service in a re More

by Ajejchrista
Recommend Dealer
No
Employees Worked With
Robert Simmonds
Mar 24, 2023 -

Crest INFINITI responded

Thank you for your feedback, Ajechrista. I sincerely apologize for the inconveniences you experienced while visiting our service dept. I would like to better understand where we fell short and if I can turn your experience around, I would love the opportunity to. Please reach out to me directly at cthompson05@vtaig.com. I look forward to hearing from you.

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