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Crest INFINITI - Service Center

Frisco, TX

4.8
333 Reviews

333 Reviews of Crest INFINITI - Service Center

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March 30, 2025

Outstanding service as usual. Checked in promptly. Loaner was quickly available. Vehicle was returned as promised. More

by MICHAEL.HARTMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not work with sales. Only service department. Troy Dunn was my contact
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Apr 02, 2025 -

Crest INFINITI responded

Thank you for your kind words! We're happy to hear that you had another outstanding service experience with us. Providing prompt check-in, a seamless loaner process, and timely vehicle returns are all part of our commitment to great customer service. We appreciate your trust and look forward to your next visit!

March 30, 2025

Richie and Troy truly are the reason I choose to do business with this location. Above and beyond the greatest reps I've gotten to work with. More

by OLLIEMSANDERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richie Naciri
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2025 -

Crest INFINITI responded

Thank you for your amazing feedback! We're so glad to hear that Richie and Troy have made such a positive impact on your experience. Their dedication to going above and beyond is truly appreciated, and we're grateful to have them as part of our team. We look forward to continuing to serve you and appreciate your loyalty!

March 29, 2025

I arrived at the service center and was greeted by service personnel. They confirmed my appointment and asked for the keys to begin intended service. I was informed when service was completed and was More

by dwoods316
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
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Apr 01, 2025 -

Crest INFINITI responded

Thank you for sharing your positive experience! We're thrilled to hear that our service team provided you with excellent customer service from start to finish. We appreciate your trust and look forward to continuing to serve you in the future!

March 29, 2025

Service staff were courteous and attentive. I was not satistified on why none of the service advisor did not take time to explain why my concern was not addressed. I do not know if I'd recomm More

by ucanes3265
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brown and other advisor I worked with that I don't know the name of.
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Apr 01, 2025 -

Crest INFINITI responded

Thank you for sharing your feedback. We appreciate your kind words about our service staff being courteous and attentive. However, we understand your concern about the lack of explanation regarding the issue you raised, and we recognize how important it is to have clear communication. We would love the opportunity to address this and ensure your concerns are fully understood and resolved. Please reach out to Randy Nabors at Rnabors@vtaig.com so we can discuss this further and work toward a solution.

March 28, 2025

I was very pleased with the service I received, as usual. My car was ready when promised. More

by JOYEDLAW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor
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Mar 31, 2025 -

Crest INFINITI responded

We're delighted to hear that you were pleased with the service you received, as usual. We're also glad that your car was ready when promised. We appreciate your continued patronage and your positive feedback.

March 27, 2025

In our 40+ years of buying and servicing vehicles, Crest Infiniti is at the top. Super knowledgeable, helpful and just all around nice people. More

by EJOHNSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Braeden Breysacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 28, 2025 -

Crest INFINITI responded

Thank you for the incredible feedback! We're honored to hear that your experience with Crest Infiniti stands out after 40+ years of buying and servicing vehicles. Our team is dedicated to providing knowledgeable, helpful, and friendly service, and we're so glad it made such a positive impression. We truly appreciate your trust in us and look forward to serving you again!

March 27, 2025

Tony said my car would be ready by 9. It was not ready when I left work to come get it. He is a terrible service employee More

by JRAGLE3
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
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Mar 28, 2025 -

Crest INFINITI responded

We are sorry to hear that you are not satisfied with your recent experience. We strive to provide timely service, and we understand how frustrating delays can be. We appreciate your feedback and would like to address this matter. Please feel free to contact us directly so we can discuss your concerns further and ensure a better experience in the future.

March 26, 2025

The service and loaner departments were very helpful and courteous. Dustan was very informative, letting me know my car did not need service yet, but he still checked all the tires and had my car washed. I More

by LINGRAM1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustan Harbour
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Mar 27, 2025 -

Crest INFINITI responded

Thank you for the wonderful feedback! We're thrilled to hear that Dustan provided you with informative and helpful service. It's great to know that you had a positive experience with both our service and loaner departments. We truly appreciate your continued trust and look forward to serving you again!

March 25, 2025

My experience is the best every time I arrive at Creat Infiniti. The service and staff are extremely helpful and nice. More

by SONJAJOHNSON27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Brown
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Mar 26, 2025 -

Crest INFINITI responded

Well, thank you for your kind and helpful compliments! We're pleased to know that you're always happy with our services. We look forward to your next visit!

March 25, 2025

I had a basic LOF and tire rotation. Everything was done quickly and professionally. Tony Brown is always a pleasure to work with. More

by LEEBRAM76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Brown
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Mar 27, 2025 -

Crest INFINITI responded

Thank you for your feedback! We're glad to hear that your oil change and tire rotation were completed quickly and professionally. We're also happy to hear that Tony Brown continues to provide excellent service. We appreciate your continued trust in us and look forward to working with you again!

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