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Crest INFINITI - Service Center

Frisco, TX

4.8
481 Reviews

481 Reviews of Crest INFINITI - Service Center

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July 10, 2025

Easy and courteous. It is silly to require a minimums amt of words here though. While the service is good, the expectation of mandatory free-form write-up’s is egregious More

by DOUGBURR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor
Jul 17, 2025 -

Crest INFINITI responded

Thank you for taking the time to share your experience with us. We truly appreciate your feedback about our easy and courteous service. It means a lot to know that our team provided you with a positive experience. We understand your perspective regarding the review platform requirements. Unfortunately, that is not something that we at the dealership have control over. You are always welcome to leave your review on other review sites that do not have a minimum word requirement. Your honest feedback about both our service and the review process itself is valuable to us. We are grateful that despite the platform constraints, you chose to share your thoughts about the quality service you received. Thank you for choosing Crest INFINITI, and we look forward to serving you again in the future.

July 09, 2025

Sales process was the easiest I've ever experienced in my life. Caden Snider was great to work with. I now own two Infiniti's and always have a great experience at the service center. More

by JEREMYPSHIELDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caden Snider
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2025 -

Crest INFINITI responded

Thank you for sharing your wonderful experience with us! We are thrilled to hear that your sales process was so smooth and easy. Caden will be delighted to know that his efforts made such a positive impact on your experience. It means so much to us that you chose to become a repeat customer with two Infiniti vehicles, and we truly appreciate your continued trust in our service center team. Your satisfaction is our priority, and we look forward to providing you with excellent service for years to come.

July 07, 2025

a job well done. my car was serviced very well and on time .Andrew was very helpful More

by MUNIU_2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DavidClinton Nasuwa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew
Jul 15, 2025 -

Crest INFINITI responded

Thank you for taking the time to share your positive experience with us. We are thrilled to hear that your vehicle service was completed to your satisfaction and delivered promptly. It's wonderful to know that Andrew provided you with excellent assistance throughout your visit. Your feedback about the quality of our service means a great deal to our team. We look forward to continuing to provide you with the same level of exceptional service for all your automotive needs.

July 06, 2025

I am very happy with the service. My car feels like new as always. Thank you. More

by Oscar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Moler
Jul 15, 2025 -

Crest INFINITI responded

Thank you for sharing your wonderful experience with us, Oscar. We are delighted to hear that you are pleased with the service you received. It brings us great satisfaction to know that your vehicle feels refreshed and well-maintained after your visit. Your kind words mean a lot to our team, and we truly appreciate your continued trust in our services.

July 06, 2025

The best service and loaner car team. I do not take my car anywhere else. I trust Randy, Troy, Dustin and Robert with my car. More

by JanMarie Yancovich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy, Randy, Dustin, Robert
Jul 15, 2025 -

Crest INFINITI responded

Thank you for your wonderful feedback about our service department and loaner car team! We are thrilled to hear that you consistently choose us for your automotive needs and have built such trust with Randy, Troy, Dustin and Robert. Your confidence in our team means everything to us. We appreciate your loyalty and look forward to continuing to provide you with the exceptional service experience you deserve.

July 06, 2025

Robert listened well to what I was experiencing with my vehicle. He got me an unplanned loaner and resolved my car issues. More

by Kimberly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DavidClinton Nasuwa
4.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Beiriger
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert
Jul 15, 2025 -

Crest INFINITI responded

Thank you for sharing your positive experience with us, Kimberly. We are delighted to hear that Robert provided you with excellent service by listening carefully to your vehicle concerns. It's wonderful that he was able to arrange a loaner for you and successfully address all the issues with your car. Your feedback about Robert's attentive approach and problem-solving skills means a great deal to our team. We appreciate you taking the time to recognize his dedication to ensuring your satisfaction and getting you back on the road smoothly.

July 05, 2025

My experience was great dropping my QX55 and picking up a loaner car while my vehicle was being serviced for oil change, tire rotation, engine filter replace and paint sealant applied. Bryan Bannister was my More

by CANDIS_DIXSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tux Browning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2025 -

Crest INFINITI responded

Thank you for sharing your wonderful experience with us! We are delighted to hear that your QX55 service visit went smoothly from start to finish. It sounds like Bryan Bannister provided you with excellent care and kept you well-informed throughout the entire process while your vehicle received its oil change, tire rotation, engine filter replacement, and paint sealant application. We truly value customers like you who take the time to recognize outstanding service. Your feedback means a great deal to our team, and we look forward to serving you again in the future.

July 04, 2025

Always do a great job when I go there. Service is on point always on More

by Special7K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DavidClinton Nasuwa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2025 -

Crest INFINITI responded

Thank you for taking the time to share your positive experience with us. We truly appreciate your recognition of our team's consistent efforts to provide excellent service. It means a great deal to know that you can count on us every time you visit. Your loyalty and trust in our services motivate us to continue delivering the quality experience you have come to expect. We look forward to serving you again soon.

July 04, 2025

I have always received impeccable service at this dealership! Great advisors! Keep it up, Crest Infinity! More

by nikkih120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Brown in Service
Jul 14, 2025 -

Crest INFINITI responded

Thank you for taking the time to share your wonderful experience with us! We are thrilled to hear that you have consistently received excellent service at our dealership. Your kind words about our advisors mean so much to our team. We truly appreciate your loyalty and trust, and we look forward to continuing to provide you with the outstanding service you deserve.

July 04, 2025

Dealership is nice, staff is professional. I’ve gotten many car details done here, they always seem to only do a surface level job. Need them to be more meticulous with the exterior and cup ho More

by sid_azfar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Jul 14, 2025 -

Crest INFINITI responded

Thank you for taking the time to share your feedback about your recent service visit. We appreciate your kind words about our dealership and professional staff. We understand your concerns about the detailing work not meeting your expectations for thoroughness, particularly with the exterior finish and interior details like cup holders. Your feedback helps us recognize where we can improve our attention to detail and ensure a more comprehensive cleaning service. We value your continued trust in bringing your vehicle to us, and we want to make sure every service meets the high standards you deserve. Your input about being more meticulous in our approach is valuable as we work to enhance our detailing services. To discuss your concerns further, please reach out to Randy Nabors at Rnabors@vtaig.com. Thank you, and we look forward to hearing from you.

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