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Crest INFINITI - Service Center

Frisco, TX

4.8
481 Reviews

481 Reviews of Crest INFINITI - Service Center

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July 15, 2025

I usually get serviced at Sewell, because years ago when I brought my car in I got weird vibe and there were many teenager kids helping the maintenance section. This year I didn’t see a bunch of inexperienc More

by jkyee99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DavidClinton Nasuwa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2025 -

Crest INFINITI responded

Thank you for giving us another opportunity to serve you and for sharing your positive experience with us. We understand that your previous impressions had kept you away, and we truly appreciate you deciding to visit Crest INFINITI again this year. It's wonderful to hear that Robert provided you with immediate assistance and made your service experience smooth and straightforward. We're pleased that the changes you noticed in our service team have made a positive difference in your overall experience. Your feedback means a great deal to us, and we look forward to continuing to provide you with the quality service you deserve on your future visits.

July 15, 2025

Randy always takes great care of me and my car. Dustin sets me up w a very nice loaner when appropriate. More

by JFANNING22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Neighbors, Dustin Spareks
Jul 21, 2025 -

Crest INFINITI responded

Thank you for sharing your positive experience with our service team. We are pleased to hear that you consistently receive excellent care for both you and your vehicle. It's wonderful to know that our team members go above and beyond to ensure your satisfaction, including providing you with quality loaner vehicles when needed. Your feedback about the attentive service you receive means a great deal to us. We appreciate your continued trust in Crest INFINITI and look forward to maintaining this high level of service for you in the future.

July 15, 2025

Friendly people and very helpful. Everything went beautifully.They went out of their way to help More

by knshel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DavidClinton Nasuwa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Simmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek pham
Jul 21, 2025 -

Crest INFINITI responded

Thank you for sharing your positive experience with us. We are delighted to hear that our team provided you with such welcoming and supportive service. It means so much to know that your experience went smoothly and that our staff made the extra effort to assist you. Your feedback about our helpful approach truly brightens our day. We appreciate you taking the time to share your thoughts and look forward to continuing to serve you with the same level of care.

Jul 21, 2025 -

knshel responded

Great service and very friendly people. They were very helpful

July 14, 2025

Crest service is top rate! Tony greeted me immediately, even when I was 30 minutes early. Oil change and tire rotation were completed very quickly and the waiting area was grea More

by SWILLS2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Brown
Jul 18, 2025 -

Crest INFINITI responded

Thank you for taking the time to share your wonderful experience with us. We are delighted to hear that our service met your expectations and that you were greeted promptly despite arriving early for your appointment. It's fantastic to know that your oil change and tire rotation were completed efficiently and that our waiting area provided the perfect environment for you to handle your work responsibilities. We take great pride in maintaining a friendly and attentive team, and your feedback confirms that we are delivering the level of care our customers deserve. We truly appreciate your business and are thrilled that you are so satisfied with your decision to purchase your vehicle with us.

July 13, 2025

This is the best dealership in DFW area who treats their customers with utmost respect and understand the needs and act accordingly. Very accomodating and easy to deal with on any issues related to your veh More

by SG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DavidClinton Nasuwa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2025 -

Crest INFINITI responded

Thank you for taking the time to share your experience with us. We are thrilled to hear that you consider us the top dealership in the DFW area and that we have consistently provided you with respectful service that meets your specific needs. Your feedback about our accommodating approach and how easy we make it to address vehicle-related concerns means so much to our team. We truly value customers like you who recognize our commitment to creating a welcoming environment for vehicle servicing. It brings us great joy to know that every visit has been pleasant for you. We look forward to continuing to provide you with the exceptional service experience you have come to expect from Crest INFINITI.

July 12, 2025

Robert was fantastic. Friendly, personable and timely with updates. Only service person I will work with on a go forward basis. More

by stephanie.r.stewart
Recommend Dealer
Yes
Employees Worked With
Robert
Jul 17, 2025 -

Crest INFINITI responded

Thank you for taking the time to share your wonderful experience with us, Stephanie. We are thrilled to hear that Robert provided you with such exceptional service. It sounds like his friendly approach and consistent communication made a real difference in your experience. Your feedback about his personable nature and timely updates means so much to our team. We truly appreciate your trust in choosing us for your automotive needs and look forward to continuing to serve you with the same level of excellence.

July 12, 2025

Crest Infiniti Service Dept is by far one of the best I’ve been too. They are very thorough and keep you updated with how the service is going. I work down the street and Robert M was able to take me an More

by AMYB2692
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Moler
Jul 17, 2025 -

Crest INFINITI responded

Thank you for sharing your wonderful experience with our service department. We are thrilled to hear that you found our team to be thorough and appreciated how we kept you informed throughout the entire service process. It means so much to know that the quality of care you received stood out as exceptional. We take great pride in going the extra mile for our customers, and we're glad that our convenient transportation service made your visit even more seamless while you were working nearby. Your feedback truly highlights what we strive to deliver every day - outstanding service that exceeds expectations.

July 10, 2025

Courteous service adviser work done in a timely manner. Obviously a well run dealership. Look forward to my next vusit. More

by EDVONT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DavidClinton Nasuwa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2025 -

Crest INFINITI responded

Thank you for taking the time to share your positive experience with us. We are pleased to hear that you found our service adviser to be courteous and that your work was completed in a timely manner. Your recognition of our team's efforts means a great deal to us. We take pride in maintaining high standards and providing quality service to each of our customers. We appreciate your confidence in Crest Infiniti and look forward to serving you again during your next visit.

July 10, 2025

Exceptional! !! Troy is always so nice and personable! From start to finish he communicates well. The whole process is very quick and always gives a loaner to driv More

by JENNIFER@3BBARN.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Dunn
Jul 16, 2025 -

Crest INFINITI responded

Thank you for taking the time to share your wonderful experience with us! We are thrilled to hear that Troy provided such outstanding service throughout your visit. It's great to know that his friendly and personable approach made such a positive impression, and that he kept you well-informed during the entire process. We take pride in making things quick and convenient for our customers, including providing loaner vehicles when needed. Your feedback about Troy's excellent communication and the smooth service experience means a lot to our team. We truly appreciate your business and look forward to serving you again in the future.

July 10, 2025

The whole team was so friendly and helpful. I felt like a well taken cared of customer More

by NMILLE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Dunn
Jul 16, 2025 -

Crest INFINITI responded

Thank you for sharing your wonderful experience with us! We're delighted to hear that our team made you feel welcomed and well cared for during your visit. Your kind words about our friendly and helpful approach mean so much to us. We strive to provide exceptional service to every customer, and it's rewarding to know we succeeded in making your experience a positive one. We truly appreciate you taking the time to share your feedback and look forward to serving you again.