Crest INFINITI - Service Center

We dropped the car off on a Monday AM and was told it would take a day & a half. My daughter was leaving Tuesday night. We called for updates but only got it’s in the works. When I called the main # I would take a day & a half. My daughter was leaving Tuesday night. We called for updates but only got it’s in the works. When I called the main # I was told work had not started yet. We were also told we needed a new tire as the nail was in the side wall of tire. Since they hadn’t started on the car we picked it up. Also, nail nowhere near sidewall. We took the car to a different service place where my daughter lives. Easy, inexpensive patch all that is needed on the tire. The steering issues seemed to have resolved. We most likely won’t be bringing the car for service at Crest again. So disappointed. I’m hesitant to bring my other Infiniti back to Crest after this experience. We’ve never had issues like this. Normally, we get great service at Crest. We are an Infiniti family & we have purchased numerous vehicles from Crest. This is a first for us but so disappointed in this service visit. More

Derrick greeted me and proceeded to take care of my service needs even without an appointment. He communicated throughout the day keeping me up to date on service progress. service needs even without an appointment. He communicated throughout the day keeping me up to date on service progress. More

Excellent service. The staff was very helpful And nice. I appreciate the helpfulness and direction. The staff was very helpful And nice. I appreciate the helpfulness and direction. More

Provided great service, greeted me, gave me a loaner and quickly had my car back to me the same day. quickly had my car back to me the same day. More

Crest Infiniti's service department provides expert, reliable maintenance and diagnostics with exceptional customer care and professionalism. reliable maintenance and diagnostics with exceptional customer care and professionalism. More

This is the only place I'll take my Infiniti. Obviously, it is a bit more expensive than a generic repair shop, but you get what you pay for. Obviously, it is a bit more expensive than a generic repair shop, but you get what you pay for. More

Trevor and the man who helped me with the loaner car were very nice. Helped with any questions I had. very nice. Helped with any questions I had. More

When i got home from dealership- after getting service- the check engine light came on and when i went to bring it back- it started making a loud noise. After evaluation- Robert said the noise was the ante the check engine light came on and when i went to bring it back- it started making a loud noise. After evaluation- Robert said the noise was the antenna that had been damaged in the car wash and the check engine light was a hole somewhere. I was having surgery the next morning so he offered to give me a loaner. It was all fixed in a couple of days and they did drop the car to me and made everything right- but it was stressful when i was pressed for time. More

Clean, professional and service advisors are very helpful when it comes to what needs to be done to your car. when it comes to what needs to be done to your car. More

On time with great service. This group goes above and beyond to take care of my QX80. This group goes above and beyond to take care of my QX80. More