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Crest INFINITI - Service Center

Frisco, TX

4.8
332 Reviews

332 Reviews of Crest INFINITI - Service Center

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April 09, 2025

Always great service. Special thanks to Dustan. Thank you for all you do to help More

by heather75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustan in service
Report | Print
Apr 10, 2025 -

Crest INFINITI responded

Thank you for the kind words! We’re so glad to hear that you consistently receive great service, and we’ll be sure to pass along your special thanks to Dustan. We truly appreciate your feedback and are happy to continue providing the service you deserve!

April 08, 2025

Dustan was courteous & professional, a pleasure to work with. I also appreciated that a loaner vehicle was available for me. My only negative is that one problem with my vehicle was not fixed. There were More

by jrpxx808
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustan Harbour
Report | Print
Apr 10, 2025 -

Crest INFINITI responded

Thank you for sharing your experience with us. We're so glad to hear that you enjoyed working with Dustan and found him to be courteous and professional. It's also great to know that having a loaner vehicle available made things more convenient for you during your visit. We’re sorry to hear that you're still experiencing issues with your cruise control. We understand how important it is for every aspect of your vehicle to be functioning properly, and we’d like to ensure that this is looked into further. Please reach out to Randy Nabors at Rnabors@vtaig.com, so we can better understand the situation and work toward a solution.

April 07, 2025

I was able to get an appointment on the books quickly with a loner car reservation. My service advisor kept me updated along the way. The issue with my vehicle was resolved. More

by KENDARFOWLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Brown - Service Advisor
Report | Print
Apr 09, 2025 -

Crest INFINITI responded

Thank you for taking the time to share your experience! We're glad to hear that scheduling your appointment and securing a loaner vehicle was quick and convenient. It's also great to know that your service advisor kept you well-informed throughout the process and that the issue with your vehicle was successfully resolved. Providing efficient, transparent service is always our goal, and we appreciate your trust in us.

April 06, 2025

Service was fast and staff was helpful and friendly. I was contacted when service was complete and Check out was simple. Derrick, my service advisor, was helpful and clear in the steps that were going More

by DEANANDHEATHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick - Service Advisor
Report | Print
Apr 08, 2025 -

Crest INFINITI responded

Thank you for sharing your positive experience! We’re glad to hear that your visit went smoothly and that the service was completed quickly. It’s great to know Derrick kept you informed every step of the way and that the rest of the team made the process easy and welcoming from start to finish. We truly appreciate your kind words and look forward to serving you again in the future!

April 06, 2025

Car had zaktec treatment. Not sure if they actually applied anything to the finiish but the car still had dirt on back bumper. Not impressed. More

by BCLAIR6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure who checked me in
Report | Print
Apr 08, 2025 -

Crest INFINITI responded

Thank you for sharing your feedback with us. We're glad to hear that you brought your vehicle in for the ZAKTEK treatment, though we understand your concerns regarding the condition of the finish afterward. It's important to us that each service meets expectations, and we can see how finding dirt on the back bumper would leave you unsure about the application process. Your comments have been noted, and we appreciate you bringing this to our attention. If you have any lingering questions about the treatment or would like someone to take a closer look, we’d be happy to assist further.

Apr 08, 2025 -

BCLAIR6 responded

I would like to speak to someone at Crest concerning this issue. ThanK you

April 02, 2025

Trevor was great! Loaner car was quick and efficient to get. The gentleman that checked me in and got my car at pick up was so courteous and efficient. I do not kno More

by prsharp2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor in Service....everyone listed is sales
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Apr 04, 2025 -

Crest INFINITI responded

Thank you for sharing your experience! We’re so glad to hear that Trevor provided great service and that the loaner car process was quick and efficient. We’re also happy to know that the team member who checked you in and out was courteous and efficient. We’ll be sure to pass along your compliments to the entire team. We look forward to serving you again in the future!

April 02, 2025

Great service ! ! Take care of my problem quickly and professionally !! Rent car manager (Dustin ) was amazing !! Friendly and helpful !! More

by glmike1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin
Report | Print
Apr 04, 2025 -

Crest INFINITI responded

Thank you for your kind words! We’re so glad to hear that your issue was handled quickly and professionally. It’s great to know that Dustin, our rental car manager, provided such friendly and helpful service. We truly appreciate your feedback and look forward to assisting you again in the future!

April 02, 2025

DeFriest infinity team was very helpful, attentive and thorough when I brought my QX80 in with check engine light issue. I appreciated their help and excellent customer service More

by alec2121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacy St. Clair
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 04, 2025 -

Crest INFINITI responded

Thank you for sharing your positive experience! We're so glad to hear that the DeFriest Infinity team was helpful, attentive, and thorough in addressing the check engine light issue with your QX80. We truly appreciate your kind words and are happy to know you had an excellent experience. We look forward to serving you again in the future!

March 31, 2025

I always have a good experience with this Dealership thank you for doing a great job More

by TOM_MORELAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Moler
Report | Print
Apr 03, 2025 -

Crest INFINITI responded

Thank you for your continued trust in us! We're thrilled to hear that you always have a great experience. We look forward to serving you again in the future!

March 30, 2025

Outstanding service as usual. Checked in promptly. Loaner was quickly available. Vehicle was returned as promised. More

by MICHAEL.HARTMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not work with sales. Only service department. Troy Dunn was my contact
Report | Print
Apr 02, 2025 -

Crest INFINITI responded

Thank you for your kind words! We're happy to hear that you had another outstanding service experience with us. Providing prompt check-in, a seamless loaner process, and timely vehicle returns are all part of our commitment to great customer service. We appreciate your trust and look forward to your next visit!

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