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Crest INFINITI - Service Center
Frisco, TX
269 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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269 Reviews of Crest INFINITI - Service Center
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October 12, 2018
Outstanding Service We are currently driving our 6th infiniti. 5 of thhem we purchased from Crest. The service is excellent and the salespeople are outstanding. Our We are currently driving our 6th infiniti. 5 of thhem we purchased from Crest. The service is excellent and the salespeople are outstanding. Our salesperson is Cedrick. He has sold us all 5 of our cars. He's very knowledgeable, friendly and always strives to get the best deals for us. We're Crest customers for life. More
by ofbowens
Employees Worked With
Cedric White
August 28, 2018
Exceptional Service My daughter recommended me to Crest because of her experience a month ago, and I couldn’t be happier. From the moment we walked in it was wonderful se My daughter recommended me to Crest because of her experience a month ago, and I couldn’t be happier. From the moment we walked in it was wonderful service. She had worked with a Andrew at Cadillac, and he introduced us to Richie with Infinity. Richie found the exact car I wanted and we worked a deal. It is so luxurious and exactly what I’ve been wanting. Richie was fantastic and gave great customer service the whole time. Every person we came in contact with was wonderful. Nathan showed us how to work everything in the delivery bay. 10 stars and we will recommend to anyone!!! More
by NB
Employees Worked With
Other Employees :
Jacob Clark, Andrew Calvert, and Nathan (in delivery bay), and Li Shao
September 01, 2017
They make it easy Got a new car 60days ago and have to get back to the dealership for a quick fix and query. Eric and DJ made it easy and it was a pleasant experience, Got a new car 60days ago and have to get back to the dealership for a quick fix and query. Eric and DJ made it easy and it was a pleasant experience, again. More
by Kevin514
Employees Worked With
Eric Parrent, DJ Johnson
July 03, 2017
I do not trust this service center!! Will use Sewell. The Crest service center told me my Infiniti could not be fixed and I needed to scrap it. I asked multiple different ways ( and actually in tears begg The Crest service center told me my Infiniti could not be fixed and I needed to scrap it. I asked multiple different ways ( and actually in tears begged them) to try and have them at least try to fix it but always got the response it would cost $10,000 and would not be worth it and to scrap it! I asked someone who had worked on infinities and he was SHOCKED they told me that!!!! I then took it to someone I trusted with lots of experience and he fixed it for $500!!! I almost trashed this car valued at $15,000 because of their bad advice! I am so angry!!! I later went in and told the service advisor I got it fixed for $500. He said nothing But acted super nice at both encounters. 😬 I now need a recall item done. Sewell told me they can do it within four hours. Crest told me to leave it there for a week!!! Sewell was so nice. I do not trust my car at Crest and won't use them again. 😳😬 More
by LG
Employees Worked With
I am not saying.
February 23, 2017
Friendly & knowledgeable- Myriam P. Richie Naciri, sales agent was very helpful and knowledgeable when helping me with my new lease. Made the process very pleasant and would recommend Richie Naciri, sales agent was very helpful and knowledgeable when helping me with my new lease. Made the process very pleasant and would recommend this service center. More
by Myriam P
Employees Worked With
Richie Naciri
February 17, 2017
5 Star Customer Service Every visit I make, everyone knows my name and makes you feel at home. The work is always done in a timely manner at all times. Earnest Morgan always Every visit I make, everyone knows my name and makes you feel at home. The work is always done in a timely manner at all times. Earnest Morgan always makes it a point to see how I am doing and the status of my vehicle. The waiting facility is so plush and roomy along with a gigantic flat screen on the wall. I get taken very good care of at Crest Infiniti! More
by Larry Brown
Employees Worked With
Earnest Morgan. Kristina at the snack bar, Troy. BRIT. , Duncan McPhail
January 12, 2017
School Days I'm 88 years old and never thought I would have to be sent to the principal because of my dereliction to duty - I allowed the automatic transmission f I'm 88 years old and never thought I would have to be sent to the principal because of my dereliction to duty - I allowed the automatic transmission fluid to last 3 years and 7 days (January 4, 2014). My 2010 G37X, with only 30,235 miles on it, failed miserably! The report card even had the failure shown in a black box (RO#148138)! This must be important, because the entire world (World Class Inspection Lane) now knows about it. for penance, I waxed the car. I hope it forgives me. More
by terrified
Employees Worked With
service dept
December 09, 2016
Lack of customer service I expected outstanding service from a luxury brand. Bought the car here and this is the first time at the Service department. The car took twice as lo I expected outstanding service from a luxury brand. Bought the car here and this is the first time at the Service department. The car took twice as long to get back. I was not informed till an hour past the promised time. After waiting 3 hours I was offered a loaner however with an hour to go I just decided to wait. If it was going to take 4 hours to do the service that they said would only take 2 hours they should have offered a loaner car at the beginning and not 3 hours of waiting and wasting my day. Service advisor was polite however that doesn't make up for the experience. Will definitely not ever come back. More
by Saaa
Employees Worked With
Not sure
July 31, 2016
Chris - Service Manager Chris Nevins went above and beyond to help me on Wednesday evening (after hours). I had run over a nail (unbeknownst to me) and the service departmen Chris Nevins went above and beyond to help me on Wednesday evening (after hours). I had run over a nail (unbeknownst to me) and the service department put a plug in my tire so that I could make it home. I thank everyone that helped me. More
by P Sims
Employees Worked With
Chris Nevins
July 24, 2016
Beautiful facility but customer service is atrocious. This review is focused on Crest's Service Department. I bought my two Infiniti's from Sewell in Houston, and had been receiving excellent service t This review is focused on Crest's Service Department. I bought my two Infiniti's from Sewell in Houston, and had been receiving excellent service there until I moved to Dallas a couple years ago. I initially brought them to Sewell's Dallas dealership where I also received excellent service. About a year ago, I started bringing my Infiniti to Crest for service since they were closer to home. Over the past year, I've spent approximately $4,000 at Crest in routine repair and maintenance for my two cars. I'm the customer that goes in and generally doesn't "bat an eye" at approving their recommended maintenance. After my experience this morning, which was generally similar to my other experiences at Crest, I will never return. I had a 9:30 appointment and provided specifics as to what services I wanted performed. Went in and apparently the service advisor assigned to me was no longer there. I waited for 15 minutes by my car in the heat of the drive thru. As usual, there were several people that asked me if I needed help but apparently none were empowered or interested in helping me. I went inside and noticed a few minutes later that they had taken it back to shop. I'm waiting 2 hours for a lousy oil change, and decide to check status. 30 minutes later a guy comes out to check me in for service. Unbelievable! Each time I go there I have some glitch or issue that they drop the ball on that costs me time and inconvenience. Their check in process is atrocious. This is a beautiful facility, but I don't go there to eat or practice my putting. You guys consistently don't get it. Sewell Infiniti if you're listening I'm so sorry for ever leaving you. I will drive the extra 20 miles to go to Sewell Infiniti for my car purchases and repairs in the future. More
by John B
Employees Worked With
None of the above
