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Crest INFINITI - Service Center
Frisco, TX
269 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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269 Reviews of Crest INFINITI - Service Center
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May 31, 2020
Great Service Everytime I called Casey mid day to see if I could get an appointment same day . She was able to fit me . She also took the t8me to go over my recommended servi I called Casey mid day to see if I could get an appointment same day . She was able to fit me . She also took the t8me to go over my recommended services and which ones was the most critical & should be done 1st if I wasn’t able to get them done all once. Always trusted service More
by latonyadthomas
Employees Worked With
Casey Little
May 23, 2020
Excellent service and a great place with absolutely the best Crest Infiniti is a great dealership with a very friendly atmosphere Starting with Richie who has sold me 4 of the five Infiniti vehicles with all the Crest Infiniti is a great dealership with a very friendly atmosphere Starting with Richie who has sold me 4 of the five Infiniti vehicles with all the service staff and we cannot forget all the finance staff who make the deal happen. The best place to buy your Infiniti. More
by Infiniti's Motto is (With My Pleasure}
Employees Worked With
Other Employees :
Richard the valet attendant, Troy Dunn in service John who is the master in explaining all about you new Infiniti., Steve Lee, Joshua White
May 15, 2020
Ahead of Time and Under Quoted Estimate! I was on a bit of a time crunch, but Casey worked me in and returned my vehicle clean, serviced and ready to go - ahead of time and under the estimate I was on a bit of a time crunch, but Casey worked me in and returned my vehicle clean, serviced and ready to go - ahead of time and under the estimate she gave me when I dropped off the car. Great experience from start to finish. More
by Ken C
Employees Worked With
Casey Little
May 13, 2020
Good place to service vehicle. But when it comes to warranty, they don’t want to do it unless you pay them money. Will avoid this place. Service price is a little to high and recommended unnecessary se warranty, they don’t want to do it unless you pay them money. Will avoid this place. Service price is a little to high and recommended unnecessary service. More
by aleks1p
Employees Worked With
Steve Lee
May 13, 2020
Crest is the best. Its always a very friendly atmosphere and the staff are very knowledgeable professionals who listen more than they talk which is a rare characteristi Its always a very friendly atmosphere and the staff are very knowledgeable professionals who listen more than they talk which is a rare characteristic these days. More
by jrf3825
April 23, 2020
Great Service Everytime I have been servicing my car with For over year. Each visit has been an enjoyable . My advisor is very knowledgeable,kind, & trustworthy. The waiting I have been servicing my car with For over year. Each visit has been an enjoyable . My advisor is very knowledgeable,kind, & trustworthy. The waiting area is great and has all the amenities I need to work ; while waiting More
by latonyadthomas
Employees Worked With
Casey Little
March 31, 2020
Very professional and knowledgeable service representative Casey Little..I have been using Crest Infinity for years and have always been very satisfied with all the people at Crest representative Casey Little..I have been using Crest Infinity for years and have always been very satisfied with all the people at Crest More
by JABlue
Employees Worked With
Casey Little
March 15, 2020
Emergency Repairs We had to be towed for unplanned repairs. Crest and our service consultant Troy helped us thru the entire process, got us into a loaner and made sure We had to be towed for unplanned repairs. Crest and our service consultant Troy helped us thru the entire process, got us into a loaner and made sure our vehicle was repaired and tested prior to having us return. More
by hlabrocca
Employees Worked With
Troy (Service Writer)
September 06, 2019
Dangerous! Do NOT trust their service department. I picked up my Infiniti SUV from their service department Sept 5. It needs the CVT transmission and the transfer case repaired/replaced. I wasn't sure I picked up my Infiniti SUV from their service department Sept 5. It needs the CVT transmission and the transfer case repaired/replaced. I wasn't sure it was worth the high cost of repair so I asked my service rep if it was safe to drive my vehicle home. He said it was. I have the voicemail. I confirmed it with him again in person when I picked up my car. Less than 2 miles away from Crest my low tire light came on. Tire pressure was 22 and should be 32. I had to find a place to air up the tire, which was aggravating. THEN, less than five miles later, while on the SRT Tollway, my car started knocking and shaking horribly. It sounded like my engine or transmission was falling out. I literally looked to see if I was leaving a trail of car parts behind me on the road. Plus, it smelled hot like something under the hood was on fire. With great difficulty (because my car was losing power), I was able to maneuver it to the side of the tollway. I could have caused a major wreck on the tollway trying to get to the shoulder. Even after I made it to the shoulder, it was unsafe. Cars were flying by so close to me it was dangerous. I could have been injured (or even killed) just trying to get my car to the side of the road or while sitting in my car once I made it to the side of the road. My insurance would have paid to tow my car to the nearest service provider, which would have been Crest Infiniti. I chose to pay $178 to tow my car home rather than use the services of Crest Infiniti. Crest Infiniti did NOT care about for my safety at all. Is it because I didn't pay them to repair my car?! There is no telling how much additional damage has been caused by driving my car tonight. Did the service rep even ask the technician if it was okay to drive or just assume I was overreacting to ask such a question since I'm a woman? My experience tonight was dangerous, damaging to my vehicle and completely unacceptable. I called the Crest Infiniti Service Director and GM several times today and no one has called me back. I do NOT recommend Crest Infiniti. More
by CarlaFanning
Employees Worked With
Raul Roman
May 24, 2019
Difiniti awesomeness! DJ, you saved the day with your expertise and kind attentiveness! You make Infiniti #1! Always look forward to seeing you and the Deli Staff, Always t DJ, you saved the day with your expertise and kind attentiveness! You make Infiniti #1! Always look forward to seeing you and the Deli Staff, Always treating customers w the best Service! More
by Rojo,Norma2019
Employees Worked With
Laura/Deli, DJ Johnson
