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Crest INFINITI - Service Center

Frisco, TX

4.8
449 Reviews

449 Reviews of Crest INFINITI - Service Center

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February 02, 2025

As always I was showered with great customer service by Tony. He is such a joy and a great employee to have on your service team. YOU ROCK TONY. Thanks for always honoring my warranty without drama and c More

by kystarling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
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Feb 04, 2025 -

Crest INFINITI responded

Thank you for your kind words! We're so glad to hear that Tony continues to provide you with exceptional service. It's great to know that he makes your experience easy and enjoyable while honoring your warranty without any issues. We truly appreciate your feedback and are lucky to have Tony on our team. We look forward to serving you again soon!

February 02, 2025

I had a problem with my car that occurred at the dealership and my service advisor took care of it to my satisfaction. That is what I expected there. More

by cruiserbryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service advisor
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Feb 04, 2025 -

Crest INFINITI responded

Thank you for sharing your experience with us! We’re glad to hear that your service advisor took care of the issue and addressed it to your satisfaction. We always strive to provide the level of service our customers expect, and we’re happy we were able to meet that standard for you. If you need anything else, please don’t hesitate to reach out!

February 01, 2025

Blake is great to work with every time. Quick turn around same day. A a More

by SCALLENDER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake Jenkins
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Feb 04, 2025 -

Crest INFINITI responded

Thank you for your review! We're glad to hear that Blake continues to provide you with great service and a quick same-day turnaround. Consistency and efficiency are what we strive for, and we appreciate your trust in us. We look forward to serving you again in the future!

January 31, 2025

Nothing more to say other than Troy Dunn is always great to work with, I always ask for him. More

by FMANCHESTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Dunn
Report | Print
Feb 03, 2025 -

Crest INFINITI responded

Thank you for your kind words! We're thrilled to hear that Troy Dunn consistently provides you with great service. We truly appreciate your loyalty, and we'll be sure to pass along your praise to him. If you ever need anything in the future, don’t hesitate to reach out to us. We look forward to serving you again!

January 31, 2025

Probably the best experience I've had as a long time customer. Everything went smoothly, my came back running better than before and the loaner car was such fun, I almost didn't want to give it back. More

by SMOOKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Dunn - Five Stars
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Feb 03, 2025 -

Crest INFINITI responded

Thank you for your kind words! We're thrilled to hear that your experience was exceptional, and that your car is running better than before. We're especially happy to hear that Troy Dunn made such a positive impact on your visit—he truly is an asset to our team. We’re grateful for your continued loyalty and look forward to serving you again in the future!

January 31, 2025

What a great, responsive team all around. I felt cared for start to finish. Thank you! More

by BMR277
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Harbour
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Feb 03, 2025 -

Crest INFINITI responded

Thank you for your kind words! We're so glad to hear that you had a positive experience with our team. Providing excellent care and service is always our top priority, and we're thrilled to know we met your expectations. We look forward to serving you again in the future!

January 30, 2025

Troy is great to work with, sets expectations, and communicates the status of my vehicle timely. More

by HALLEN
Workmanship
Recommend Dealer
Yes
Employees Worked With
Troy Dunn
Report | Print
Jan 31, 2025 -

Crest INFINITI responded

Thank you for the great review! We're thrilled to hear that Troy has been such a great help in setting expectations and keeping you updated on the status of your vehicle. We truly appreciate your feedback and look forward to working with you again in the future!

January 30, 2025

Great service and friendly staff. Easy in and out. Nice waiting area with good food options. More

by tinadomino711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy in service
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Jan 31, 2025 -

Crest INFINITI responded

We're so glad to hear you had a great experience with our friendly staff and appreciated the easy in and out process. We aim to make your visit as convenient as possible, and it's fantastic that you enjoyed our waiting area and food options. Thank you for the positive feedback!

January 30, 2025

troy was excellent. Kept me updated, took care of my car, handled my service needs , car looked new after completing service. More

by RJSSENIOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
troy
Report | Print
Jan 31, 2025 -

Crest INFINITI responded

We're thrilled to hear Troy provided you with such excellent service! It's fantastic that he kept you updated and took such great care of your car, leaving it looking like new.

January 30, 2025

Customer service is excellent at Crest Infinity and it will keep me coming back for my next car. Dustin and Tony always take great care of me and I appreciate them! The work is always done quickly and the More

by SARGENTHL71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Brown, Dustin Sparhawk
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Jan 31, 2025 -

Crest INFINITI responded

Thank you for your fantastic review! We’re thrilled to hear that Dustin and Tony provided you with excellent service. We appreciate your loyalty and look forward to helping you with your next car purchase. Your recommendation means a lot to us!

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