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Crest INFINITI - Service Center

Frisco, TX

4.8
333 Reviews

333 Reviews of Crest INFINITI - Service Center

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June 23, 2021

Great experience , service advisor was great to get my vehicle done in 2 hrs and very quick in getting job done efficiently. I would recommend them More

by Chandru
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris
Jun 24, 2021 -

Crest INFINITI responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

May 31, 2021

Service performed on SUV. Work properly done and the time frame for completion was met by the service team. Had no issues whatsoever and was happy. More

by ronruss98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Asad Elwir
May 31, 2021 -

ronruss98 responded

Never ending emails to do review after review. Seems a bit much. I was happy with the service, the service agent, Crest in general.

Jun 01, 2021 -

Crest INFINITI responded

Thank you for your feedback!

May 26, 2021

I love how owning an infiniti costs a lot more for fluid changes than those other affordable vehicle brands. God know i have too much money. Thanks for helping me part with it. service is what you pay More

by Coughlan McMasterson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan
May 27, 2021 -

Crest INFINITI responded

Hello, Coughlan. We aim for fair, competitive pricing on our vehicles, parts, and services. We're always willing to try and find a way to get customers the best deal possible, and we're sorry that you are dissatisfied with our prices. We'd love to speak with you and see if there's anything we can do to address your concerns. Please contact James Saliva at Jsaliva@vtaig.com at your earliest convenience.

May 24, 2021

Twice, I’ve had the opportunity to work with Casey Little. Positive, knowledgeable and professional! A true asset to Crest Service Department. Thank You Casey More

by TraceL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Dagnan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2021 -

Crest INFINITI responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

May 23, 2021

Found a new service representative and I will stay with him for service. He was able to take care of a problem I requested to be checked last time . No More

by rcalaimo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
May 23, 2021 -

rcalaimo responded

Great Service at Crest Infiniti!

May 24, 2021 -

Crest INFINITI responded

Thank you for your positive feedback, from all of us here at Crest INFINITI!

May 22, 2021

They greet you upon arrival, service team knowledge about all the aspects of your vehicle and clean waiting area. They offered a loaner car as well, since my service was longer than expected. More

by PVAMU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Shannon
May 24, 2021 -

Crest INFINITI responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

May 12, 2021

This is where we bought a car for my grandson. When he needed some special care for it, he wanted it done at The place he bought it. Casey was wonderful! She helped us through the process. She’s great! An More

by SrtrrtxSher
Recommend Dealer
Yes
Employees Worked With
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May 13, 2021 -

Crest INFINITI responded

Thank you for your positive feedback, from all of us here at Crest INFINITI!

May 12, 2021

Outstanding customer service!! Alan and Drew are Great!! Highly Recommended!!!! They worked to ensure I had what I needed to ensure the sale and excellent service! More

by Shelly.wright9497
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan LaVeau, Drew Lippincott
May 13, 2021 -

Crest INFINITI responded

Thank you for your positive feedback!

May 07, 2021

Great work and service advisor was awesome.. a lot of follow up. Will come back for future sales and service. Thanks Omar, great job. Thanks More

by mm4713
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Omar Nasery
May 10, 2021 -

Crest INFINITI responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

May 04, 2021

Prompt and professional agents there got me in and out after discussing all aspects of my problem with my car!! However I have a device on my car for insurance discounts and I spoke at length with Omar ab More

by deelainerose68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Omar Nasery
May 05, 2021 -

Crest INFINITI responded

Deelaine, customer service is our top priority and we want to see if we can address your issue. Please contact James Saliva at Jsaliva@vtaig.com at your earliest convenience.

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