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Crest INFINITI - Service Center

Frisco, TX

4.8
481 Reviews

481 Reviews of Crest INFINITI - Service Center

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July 20, 2025

Good Experience. Easy to work with and helpful. Trevor always answers all my questions and if he doesn't know it he finds out for me. More

by earleyjen
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Andy Beiriger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trevor
Jul 23, 2025 -

Crest INFINITI responded

Thank you for sharing your positive experience with us. We are delighted to hear that you found our team easy to work with and helpful throughout your visit. It's wonderful to know that Trevor has been providing you with thorough answers to your questions and takes the initiative to find information when needed. Your feedback about having a good experience means a great deal to us. We truly appreciate customers like you who take the time to share their experiences, and we look forward to continuing to serve you with the same level of care and dedication.

July 19, 2025

They are easy to work with and have done a fine job with any problems More

by KATHYLINSCOTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor
Jul 22, 2025 -

Crest INFINITI responded

Thank you for taking the time to share your experience. We are delighted to hear that our team has been straightforward to collaborate with and that we have successfully handled any concerns you have had. Your feedback means a great deal to us, and we truly appreciate your trust in our services. We look forward to continuing to provide you with excellent support whenever you need it.

July 19, 2025

I had a good experience Troy Dunn was able to take care of my vehicle, provide my loaner vehicle and complete the service in a timely fashion. More

by MARILYN6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy dunn
Jul 22, 2025 -

Crest INFINITI responded

Thank you for sharing your positive experience with us. We are pleased to hear that you had a good experience and that our team was able to efficiently handle your vehicle service needs. It's wonderful to know that you received excellent care, including the provision of a loaner vehicle, and that everything was completed in a timely manner. Your feedback helps us continue to provide quality service to all our customers. We appreciate your trust in us and look forward to serving you again in the future.

July 18, 2025

I showed up on a Friday about 30 minutes before they were gonna close with a flat tire. The service advisor, Robert that I received was amazing. He made sure to get my car taken care of and get me back on th More

by ELISHALYNNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Moler
Jul 21, 2025 -

Crest INFINITI responded

Thank you for taking the time to share your experience with us. We are thrilled to hear that you received exceptional service during your visit. It is wonderful to know that our team was able to assist you with your tire issue and get you safely back on the road, even with the late hour. We truly value your feedback and are proud to have provided you with the quality service you deserved. Your experience means a great deal to us at Crest INFINITI.

July 17, 2025

My service Advisor was Troy Dunn. He is a very helpful advisor and also very courteous. More

by mmartin3431
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Dunn
Jul 21, 2025 -

Crest INFINITI responded

Thank you for taking the time to share your experience with us. We are delighted to hear that you found your service advisor to be so helpful and courteous during your visit. It's wonderful to know that you received the kind of attentive and respectful service that makes a difference. Your feedback means a great deal to us and helps us continue providing excellent care to all our customers. We truly appreciate your business and look forward to serving you again at Crest INFINITI.

July 17, 2025

Bryan Bannister and Dustin were extremely courteous, helpful, prompt and trustworthy. We had a lot of service work performed and Bryan kept us well informed of the timing, diagnosis and costs. Very mu More

by glenn.messer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Bannister, Dustin
Jul 21, 2025 -

Crest INFINITI responded

Thank you for taking the time to share your experience with our service team. We're delighted to hear that you found our staff to be courteous and helpful throughout your visit. It's wonderful to know that you were kept well-informed about the timing, diagnosis, and costs of your service work, as clear communication is something we strive for with every customer. We're particularly pleased that our loaner vehicle program has been beneficial for you during extended service appointments. Your trust in choosing Crest INFINITI for all your maintenance needs means a great deal to us. We truly value customers like you who appreciate the care and attention our team provides, and we look forward to continuing to serve you in the future.

July 17, 2025

This is the second vehicle I have purchased from Crest Infiniti and will be the only dealership I would continue to repeat. Service is exceptional and quick. More

by Sherri.kiser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Rogers
Jul 21, 2025 -

Crest INFINITI responded

Thank you for choosing Crest INFINITI for your second vehicle purchase, Sherri! We truly appreciate your loyalty and trust in our dealership. It means so much to know that you consider us your go-to choice for future purchases. We're thrilled that you found our service to be exceptional and efficient. Your satisfaction is our priority, and we're honored to have earned your continued business. We look forward to serving you again in the future.

July 17, 2025

I arrived at 5:15 PM needing an oil change and tire rotation. I was greeted immediately and assured they could take care of the problem. Very courteous and professional. More

by ltitus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Bannister
Jul 21, 2025 -

Crest INFINITI responded

Thank you for taking the time to share your experience with us. We are delighted to hear that our team was able to accommodate your oil change and tire rotation needs when you arrived that evening. It means a great deal to know that you found our staff to be welcoming from the moment you walked in and that they provided you with the reassurance you needed about handling your service requirements. We take pride in maintaining courteous and professional service standards, and your feedback confirms that our team delivered on that commitment. We appreciate your trust in Crest INFINITI and look forward to serving you again in the future.

July 16, 2025

Not happy with my car back in service after I just completed one and everything was find . And to be honest the charges More

by marcella_winston
Recommend Dealer
Yes
Employees Worked With
Troy Dunn
Jul 21, 2025 -

Crest INFINITI responded

We understand your frustration with having to bring your vehicle back for service so soon after your recent visit. We know how inconvenient this must be for you. Your concerns about the charges are also important to us, and we want to make sure you feel confident about the value of our service. We would appreciate the opportunity to discuss your experience further and address your concerns directly. Please contact Randy Nabors at Rnabors@vtaig.com so we can work together to resolve this matter. We value your feedback and want to ensure you have a positive experience with us moving forward.

July 16, 2025

Great experience from start to finish, the guys are awesome when dropping off the car. Robert was very friendly and explained everything in great detail. Thanks Crest! See you soon. More

by OSCARAA203
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DavidClinton Nasuwa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Moehler 5 star
Jul 21, 2025 -

Crest INFINITI responded

Thank you for taking the time to share your wonderful experience with us! We are thrilled to hear that your entire visit exceeded your expectations from beginning to end. It's fantastic to know that our team made such a positive impression during your drop-off experience. We're especially pleased that Robert provided you with the friendly service and thorough explanations you deserved. Your kind words mean so much to our team, and we truly appreciate your trust in us. We look forward to welcoming you back soon!

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