Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Crest INFINITI - Service Center

Frisco, TX

4.7
152 Reviews

152 Reviews of Crest INFINITI - Service Center

Sort by
December 25, 2024

Our most recent purchased Infiniti vehicle was with Crest; with plans to purchase another. And, have also serviced 3 vehicles. More

by DSANDERS515
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin, Blake, and the 2 Service Desk/Cashier ladies were ALL 5 STARS.
Report | Print
Dec 26, 2024 -

Crest INFINITI responded

Thank you for your continued trust in Crest for both purchasing and servicing your vehicles! We’re honored to have been part of your recent Infiniti purchase and to assist with the care of your three vehicles. We look forward to helping you with your next purchase and continuing to provide excellent service. If there’s anything more, we can do for you, please don’t hesitate to reach out!

December 24, 2024

Crest is the dealership to go to for your needs! It is the best in the Metroplex! More

by RFOX912
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tux Browning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 27, 2024 -

Crest INFINITI responded

Thanks! We’re thrilled to hear you had such a great experience at Crest. Our team works hard to provide top-notch service, and it’s fantastic to know we met your expectations. Looking forward to seeing you again!

December 24, 2024

Service was great and work was well done. Advisor was very comunicative and aware of the process of the car repair More

by JCCHOUZA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Brown
Report | Print
Dec 26, 2024 -

Crest INFINITI responded

We're thrilled to hear that you had a positive experience! It’s fantastic that you found our service to be great and our work well done. We're especially pleased to know that our advisor was communicative and kept you informed throughout the repair process. We believe that clear communication is essential in providing excellent service, and it’s wonderful to see that reflected in your experience. Thank you for taking the time to share your feedback. We look forward to serving you again in the future! If you have any questions or need further assistance, please don’t hesitate to reach out. Safe travels

June 25, 2024

Deshawn was very professional and made me feel welcome and comfortable when buying a car that best fit me and my family. Great customer service and very great service. Indeed satisfied with the service it More

by Shacarflo20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deshawn Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
March 01, 2024

Recap of the review I posted earlier today, 3/1. I previously submitted a negative review about the Service Department. I was able to speak with Randall, Service Manager and he worked it out. Randal More

by shon.peoples1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randel Nabors
Report | Print
Mar 04, 2024 -

Crest INFINITI responded

Thank you so much for your positive feedback! We're thrilled to hear you had a great experience with us. If you ever need anything else, feel free to reach out. Safe travels!

February 26, 2024

Purchased a 2023 QX60 sensory edition in December and it has been back to the shop three times for issues related to Apple Car play connection and system feature that seem to go out periodically. Surprised More

by ehodnicki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Stiles
Report | Print
Mar 04, 2024 -

Crest INFINITI responded

Thank you for sharing your experience with us. We're sorry to hear about the challenges you've faced. We appreciate your feedback on the Apple Car Play connection and system features, and we'll be sure to pass this along to our team for further review.

Mar 05, 2024 -

ehodnicki responded

Don’t just pass along. Find a solution. Cars is coming back for its fourth service in three months and still have the same issues.

December 06, 2023

thanks to the team and I appreciate Troy's attentiveness to the service I needed More

by rtwh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Dunn
Report | Print
September 21, 2023

Great service, nice waiting lounge, thanks for making available coffee and water while I waited. More

by papayaw_2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Report | Print
Sep 22, 2023 -

Crest INFINITI responded

Thank you for your review! We are happy to hear that you had a positive experience with us, and we are looking forward to seeing you again next time!

September 20, 2023

Jarryd Roberts took care of my XC40 very well! Delivery was timely with minimum wait time More

by Johnd
Recommend Dealer
Yes
Employees Worked With
Jarryd Roberts
Report | Print
Sep 22, 2023 -

Crest INFINITI responded

Thank you for your review! We are happy to hear that you had a positive experience with us, and we are looking forward to seeing you again next time!

September 20, 2023

Jarryd responded promptly and service was completed the same day. I was very pleased with the service! More

by sarah nicholas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
Report | Print
Sep 22, 2023 -

Crest INFINITI responded

Thank you for your review! We are happy to hear that you had a positive experience with us, and we are looking forward to seeing you again next time!

1
2
3
...
16