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Crest INFINITI - Service Center
Frisco, TX
526 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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526 Reviews of Crest INFINITI - Service Center
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August 31, 2025
The dealership works with me to ensure that I'm happy with the work it does is acceptable to me. More importantly they show concern and the willingness to help. with the work it does is acceptable to me. More importantly they show concern and the willingness to help. More
by RICHARDOSEI2004
Verified CustomerEmployees Worked With
Tony Brown
August 29, 2025
Tony was professional and provided good feedback on the report from the service mechanic. Easy and simple to work with. I will look forward to working with him again. report from the service mechanic. Easy and simple to work with. I will look forward to working with him again. More
by Acalime
Employees Worked With
Tony Brown
August 27, 2025
Crest is not good. They charged me (my wife, because she went to get the service done) $27 "Hazardous Material Repair Order Fee" for an oil change. All service is free They charged me (my wife, because she went to get the service done) $27 "Hazardous Material Repair Order Fee" for an oil change. All service is free in the first 3 years. My car is not 3 years old. Wheel alignments was also done, but it doesn't need hazardous material disposal afaik. This is pure and simple highway robbery. Never buying from Crest again. It's not a luxury dealership. They just need to sell Hondas. More
by meghneelagore
Employees Worked With
Bryan in the Service Dept
August 27, 2025
From the moment I stepped out of vehicle for my service appointment, I was immediately greet by a friendly Crest Infiniti service writer, Andrew. He acknowledged my appointment and was very cordial. He rev appointment, I was immediately greet by a friendly Crest Infiniti service writer, Andrew. He acknowledged my appointment and was very cordial. He reviewed what I was to have done and explained what I should expect. The service that he and Crest provided is a key reason why we are have bought multiple vehicles from and bring them back for service. More
by REED.STEVEN
Employees Worked With
Andrew
August 26, 2025
Fantastic customer service! Attentive, accommodating, personable, upbeat. I was impressed with Robert in the Service Dept with his people skills, knowledge and easy conversation Attentive, accommodating, personable, upbeat. I was impressed with Robert in the Service Dept with his people skills, knowledge and easy conversation. Nice clean facility too! More
by sherri526
Employees Worked With
Robert Service Dept
August 26, 2025
Fantastic customer service! Attentive, accommodating, personable, upbeat. I was impressed with Robert in the Service Dept with his people skills, knowledge and easy conversation Attentive, accommodating, personable, upbeat. I was impressed with Robert in the Service Dept with his people skills, knowledge and easy conversation. Nice clean facility too! More
by sherri526
Employees Worked With
Robert Service Dept
August 23, 2025
Andrew, the service representative at the bay, welcomed me and did the preliminary scan with the key to check what needed to be done to my 2020 Infiniti QX60, pure-SUV. After my signing to authorize the se me and did the preliminary scan with the key to check what needed to be done to my 2020 Infiniti QX60, pure-SUV. After my signing to authorize the service that is to be performed, he proceeded to the repair area, where the technician did a thorough diagnostic. I waited about 2 hours to get everything done. The waiting area is very clean, and there is coffee, tea, and water available for the customer. It was an awesome experience. The cost was very reasonable to change the SUV's battery and the all-around safety test. More
by flaurist
Employees Worked With
Andrew
