Crest INFINITI - Service Center

Worse Dealership ever i have been to. I would strongly recommend Sewell infiniti over Crest infiniti, especially if your car is not under warranty, Crest Infiniti purposely messes up your car so you would recommend Sewell infiniti over Crest infiniti, especially if your car is not under warranty, Crest Infiniti purposely messes up your car so you would have to go back to them. I have been to several dealerships ( High end) and this one is ridiculous. The money you spent on the car, one would think they would be nice and easy going and welcoming, but no. They will be nice to you at first, very nice but after two or three times they will show you their true colors. The toyota dealership has a better service, customer service and resolving issues service as compared to crest infiniti. I have been there a few times and the only reason i went back is because whenever i would pick up my car something would go wrong, it could get so worse never even thought, one time i picked my car up and the engine literally stopped after three miles, and never had that problem in my car before. They fixed that issue and then another issue came up and now they are saying they didnt do it and they are not gonna fix it. And i brought it to the higher managements attention but looks like James Saliva is the owners relative or something and no body really cares but the money. And they also lie alot. I double checked with the issue that was going on with my car, when confirmed with the sewell infiniti they were honest and told me i did not need that part and crest infiniti is just charging extra. If you have any complaint please go the Infiniti Headquarters website to file a complaint, I just dont want any one else to go through this problem and inconvenience. Every body works hard for their money. I would strongly recommend another dealership. have not been to gruth Infiniti but have been to sewell infiniti and they have been great, as compared to these unprofessionals. More

All, We purchased 2 Infiniti's from Crest a year and All, We purchased 2 Infiniti's from Crest a year and a half ago. We have loved the cars. Recently, we needed service (and body work for a small acc All, We purchased 2 Infiniti's from Crest a year and a half ago. We have loved the cars. Recently, we needed service (and body work for a small accident) and took our JX35 into Crest to get serviced. Quite honestly, we had some frustrations early on with proactive communication and early follow through. As we all know, things can go awry in business. I sent an email to their leadership team and was blown away with their responsiveness, personal accountability (ie not defensive at all), and willingness to do what it takes to make things right. THIS level of ownership and client-first mentality is exactly what Service is about. Although frustrated by a few of the issues we dealt with, it was clear that Robert (Service Director) not only cared, but wanted feedback so that he could fix any systemic issues with his team to train more effectively and improve client experience. How do you fault such a leadership team? Net: The work they did on our JX was excellent. Even more important (to us) is that they stand by their reputation and do what's required if/when issues occur. This is what my wife and I look for in a Service organization. Thanks to the Crest team for turning a fair experience into a great one. More

I leased by infiniti g37 from here over 2.5 yrs back and so far my experience with this dealership has been very pleseant. Everytime I go for service, the staff is very friendly, time oriented and knowledg so far my experience with this dealership has been very pleseant. Everytime I go for service, the staff is very friendly, time oriented and knowledgeable. I give it 5* as I do not see any area that they lack. nice doing business with them. thanks. More

Rob took care of me quite well. When I first went to Crest for service, my rep was no longer available. Afraid I was going to be shuffled around, Rob picked up the ball and made sure I felt comfortable Crest for service, my rep was no longer available. Afraid I was going to be shuffled around, Rob picked up the ball and made sure I felt comfortable with the service being offered. My car has always been ready when promised, clean and serviced in a way that meets or exceeds my expectations - consistently. More